VID Digits
Search Method defines how the queue will find the next agent, recommend leave this on LB. List ID is the list that the new lead is inserted into, also if the Method is not a LOOKUP method and the lead is not found. Campaign ID is the campaign to search lists through if one of the RC methods is used. Phone Code is the phone_code field entry for the lead that is inserted with. VID Enter Filename is used if the Method is set to one of the VIDPROMPT methods, it is the audio prompt played to ask the customer to enter their ID. VID ID Number Filename is used if the Method is set to one of the VIDPROMPT methods, it is the audio prompt played after customer enters their ID, something like YOU HAVE ENTERED. VID Confirm Filename is used if the Method is set to one of the VIDPROMPT methods, it is the audio prompt played to confirm their ID, something like PRESS 1 TO CONFIRM AND 2 TO REENTER. VID Digits is used if the Method is set to one of the VIDPROMPT methods, if it is set to a number it is the number of digits that must be entered by the customer when prompted for their ID, if set to empty or X then the customer will have to press pound or hash to finish their entry of their ID
Admin Web Directory
This is the directory that your administation web content, like admin.php, are in. Default is vicidial. To figure out your Admin web directory, it is everything that is between the domain name and the admin.php in the URL on this page, without the beginning and ending slashes
TTS Voice
This is where you define the voice to be used in the TTS generation. Default is Allison-8kHz
Default Field Labels
These 19 fields allow you to set the name as it will appear in the ViciDial agent interface as well as the administrative modify lead page. Default is empty which will use the hard-coded defaults in the agent interface
Label Title
Label First Name
Label Middle Initial
Label Last Name
Label Address1
Label Address2
Label Address3
Label City
Label State
Label Province
Label Postal Code
Label Vendor Lead Code
Label Gender
Label Phone Number
Label Phone Code
Label Alt Phone
Label Security Phrase
Label Email
Label Comments
We do not recommend setting inbound calls to a higher priority than the outbound campaign calls because people calling in expect to wait and people being called expect for someone to be there on the phone
Formerly called Conf File Secret
Registration Password
Login Password
The password used for the phone user to login to the web-based client applications. IMPORTANT, this is the password only for the agent web interface phone login, to change the sip.conf or iax.conf password, or secret, for this phone device you need to modify the Registration Password in the next field
SCRIPT will also display only, but you are able to use script variables just like in the Scripts feature. SCRIPT fields will also only display the content in the Options, and not the field name like the DISPLAY type does
You can also include the default ViciDial fields in a custom field setup, and you will see them in red in the list. These fields will not be added to the custom list database table, the agent interface will instead reference the vicidial_list table directly. The labels that you can use to include the default fieds are
If custom list fields are enabled on your system, FORM will open the FORM tab upon connection of a call to an agent
Enable Custom List Fields
This setting enables the custom list fields feature that allows for custom data fields to be defined in the administration web interface on a per-list basis and then have those fields available in a FORM tab to the agent in the agent web interface. Default is 0 for disabled
CUSTOM FIELDS FOR THIS LEAD
Slave Database Server
If you have a MySQL slave database server then enter the local IP address for that server here. This option is currently only used by the selected reports in the next option and has nothing to do with automatically configuring MySQL master-slave replication. Default is empty for disabled
Reports to use Slave DB
This option allows you to select the reports that you want to have use the MySQL slave database as defined in the option above instead of the master database that your live ViciDial system is running on. You must set up the MySQL slave replication before you can enable this option. Default is empty for disabled
Custom fields defined for this list
Go to the list modification page for this list
Estimated Hold Time Option
Hold Time Second Option
Same as the first Hold Time Option field above, except this one will check for the customer pressing the 2 key. Default is NONE. If no first Hold Time Option is selected then this option will not be offered
Hold Time Third Option
Same as the first Hold Time Option field above, except this one will check for the customer pressing the 3 key. Default is NONE. If no Second Hold Time Option is selected then this option will not be offered
Wait Time Option
This allows you to give customers options to leave the queue if their wait time is over the amount of seconds specified below. Default is NONE. If one of the PRESS_ options is selected, it will play the Press Filename defined below and give the customer the option to press 1 on their phone to leave the queue and run the selected option. The PRESS_STAY option will send the customer back to the queue without loosing their place in line
Wait Time Second Option
Same as the first Wait Time Option field above, except this one will check for the customer pressing the 2 key. Default is NONE. If no first Wait Time Option is selected then this option will not be offered
Wait Time Third Option
Same as the first Wait Time Option field above, except this one will check for the customer pressing the 3 key. Default is NONE. If no Second Wait Time Option is selected then this option will not be offered
Wait Time Option Seconds
If Wait Time Option is set to anything but NONE, this is the number of seconds that the customer has been waiting in queue that will trigger the wait time options. Default is 120 seconds
Wait Time Option Extension
If Wait Time Option is set to PRESS_EXTEN, this is the dialplan extension that the call will be sent to if the customer presses the option key when presented with the option
Wait Time Option Callmenu
If Wait Time Option is set to PRESS_CALLMENU, this is the Call Menu that the call will be sent to if the customer presses the option key when presented with the option
Wait Time Option Voicemail
If Wait Time Option is set to PRESS_VMAIL, this is the voicemail box that the call will be sent to if the customer presses the option key when presented with the option. In an AGENTDIRECT in-group, setting this to AGENTVMAIL will select the User voicemail ID to use
Wait Time Option Transfer In-Group
If Wait Time Option is set to PRESS_INGROUP, this is the inbound group that the call will be sent to if the customer presses the option key when presented with the option
Wait Time Option Press Filename
If Wait Time Option is set to one of the PRESS_ options, this is the filename prompt that is played if the customer wait time exceeds the Wait Time Option Seconds to give the customer the option to press 1, 2 or 3 on their phone to run the selected Wait Time Press options. It is very important that you include options in the audio file for all of your selected Wait Time Options, and that the audio file length in seconds is properly defined in the Filename Seconds field below or there will be problems. Default is to-be-called-back
Wait Time Option Press No Block
Setting this option to Y will allow calls in line behind a call where the Wait Time Option Press Filename prompt is playing to go to an agent if one becomes available while the message is playing. While the Wait Time Option Press Filename message is playing to a customer they cannot be sent to an agent. Default is N
Wait Time Option Press Filename Seconds
This field needs to be set to the number of seconds that the Wait Time Option Press Filename plays for. Default is 10
Wait Time Option After Press Filename
If Wait Time Option is set to one of the PRESS_ options, this is the filename prompt that is played after the customer has pressed 1, 2 or 3
Wait Time Option Callback List ID
If Wait Time Option is set to PRESS_CID_CALLBACK, this is the List ID the call is added to as a new lead if the customer presses the option key when presented with the option
Wait Hold Option Priority
If both Estimated Hold Time options and Wait Time options are active, this setting will define whether one, the other or both of these features are active. For example, if the Estimated Hold Time Option is set to 360, the Wait Time option is set to 120 and the customer has been waiting for 120 seconds and there are still 400 seconds estimated hold time, then they are both active at the same time and this setting will be checked to see what options will be offered. Default is WAIT only
The LOCKED options are used to lock the value to the Quick Transfer Button even if the agent uses the transfer conference features during a call before using the Quick Transfer Button
HANGUP will hang up the call when the timer is triggered, CALLMENU will send the call to the Call Menu specified in the Timer Action Destination field, EXTENSION will send the call to the Extension that is specified in the Timer Action Destination field, IN_GROUP will send the call to the In-Group specified in the Timer Action Destination field
Timer Action Destination
This field is where you specify the Call Menu, Extension or In-Group that you want the call sent to if the Time Action is set to CALLMENU, EXTENSION or IN_GROUP. Default is empty
You must enter field options when adding a
You must enter field options when updating a
Allowed Reports
If a user in this group is set to user level 7 or higher, then this feature can be used to restrict the reports that the users can view. Default is ALL. If you want to select more than one report then press the Ctrl key on your keyboard as you select the reports
You are not allowed to view this report
CAMPLISTS_ALL - will include inactive lists in the search for the number
Add-Delete DNC Number
Add DNC Number
Copy Custom Fields
Add Filter Phone Group
New Filter Phone Group
Modify Filter Phone Group
Delete Phone Filter Group
Filter Phone Groups
Filter Phone Group ID
Filter Phone Group Name
Filter Phone Group Description
PHONE FILTER GROUP NOT ADDED
there is already a PHONE FILTER GROUP in the system with this ID
Phone Filter Group ID must be between 2 and 20 characters in length and contain no
PHONE FILTER GROUP ADDED
Add Filter Phone Group
Add-Delete FPG Number
Add FPG Number
FILTER PHONE GROUP NOT MODIFIED
FILTER PHONE GROUP MODIFIED
FILTER PHONE GROUP NOT DELETED
Click here to delete FILTER PHONE GROUP
FILTER PHONE GROUP DELETION CONFIRMATION
FILTER PHONE GROUP DELETION COMPLETED
Click here to see Admin chages to this filter phone group
DELETE THIS FILTER PHONE GROUP
FILTER PHONE GROUP LISTINGS
Filter Phone Group Numbers
This phone number is not in the Filter Phone Group List
This phone number is already in the Filter Phone Group List
FILTER PHONE GROUP NUMBER NOT DELETED
FILTER PHONE GROUP NUMBER DELETED
FILTER PHONE GROUP NUMBER NOT ADDED
FILTER PHONE GROUP NUMBER ADDED
Numbers in this Filter Phone Group
There are no phone numbers in list
There are no leads in Campaign DNC list
There are no leads in this filter phone group
Click here to download the numbers in this filter phone group
Filter Inbound Number
This option if enabled allows you to filter calls coming into this DID and send them to an alternative action if they match a phone number that is in the filter phone group or a URL response if you have configured one. Default is DISABLED. GROUP will search in a Filter Phone Group. URL will send a URL and will match if a 1 is sent back
If the Filter Inbound Number field is set to GROUP then this is the ID of the Filter Phone Group that will have its numbers searched looking for a match to the caller ID number of the incoming call
Filter URL
If the Filter Inbound Number field is set to URL then this is the web address of a script that will search a remote system and return a 1 for a match and a 0 for no match. Only two variables are available in the address if you use the VAR prefix like with webform addresses in campaigns, --A--phone_number--B-- and --A--did_pattern--B-- can be used in the URL to indicate the caller ID of the caller and the DID that the customer called in on
Filter Action
If Filter Inbound Number is activated and a match is found then this is the action that is to be taken. This is the same as the Route that you select for a DID, and the settings below function just like they do for a standard routing
This is the ID of the Filter Phone Group that is the container for a group of phone numbers that you can have automatically searched through when a call comes into a DID and send to an alternate route if there is a match. This field should be between 2 and 20 characters and have no punctuation except for underscore
Filter Phone Group Description
This is the description of the Filter Phone Group, it is purely for notation purposes only and is not a required field
Clean CID Number
This field allows you to specify a number of digits to restrict the incoming caller ID number to by putting an R in front of the number of digits, for example to restrict to the right 10 digits you would enter in R10. You can also use this feature to remove only a leading digit or digits by putting an L in front of the specific digits that you want to remove, for example to remove a 1 as the first digit you would enter in L1. Default is empty. If more than one rule is specified make sure you separate them with a space and the R will run before the L
must be an existing vicidial user
you must use a valid user as the user_start for remote agents
your number of lines overlaps with another remote agent
Webphone URL Override
This setting allows you to set an alternate webphone URL just for the members of one user group. Default is empty
Calculate Estimated Hold Seconds
This defines the number of seconds into the queue that the customer will wait before the Estimated Hold Time will be calculated and optionally played. Minimum is 3 seconds, even if set lower than 3. Default is 0
Campaign Preset Added
Campaign Presets
Modify Campaign Preset
Campaign Preset Removed
If the Campaign setting for presets is set to ENABLED then you have the ability to define Transfer-Conference presets that will be available to the agent allowing them to 3-way call these presets or blind transfer calls to these preset numbers. These presets also have an option to hide the number associated with each preset from the agent
PRESET NOT ADDED
there is already an entry for this campaign with this preset
PRESET NOT MODIFIED
>Presets<
Hide Transfer Number to Dial
Enable Transfer Presets
This option will enable the Presets sub menu to appear at the top of the Campaign Modification page, and also you will have the ability to specify Preset dialing numbers for Agents to use in the Transfer-Conference frame of the agent interface. Default is DISABLED
This option will hide the Number to Dial field in the Transfer-Conference frame of the agent interface. Default is DISABLED
PRESETS FOR THIS CAMPAIGN
ADD NEW PRESET
Hide Number
Preset Name
Preset Number
Preset DTMF
CAMPAIGN PRESET LISTINGS
CAMPAIGN PRESET NOT DELETED
Show Presets Stats
AGENT DIAL PRESETS NAMES
Manual Dial Prefix
This optional field allows you to set the dial prefix to be used only when placing manual dial calls from the agent interface, such as using the MANUAL DIAL feature, or Dial Next Number when in the MANUAL dial method, or manual alt number dialing, or scheduled user-only callbacks. Default is empty for disabled, which will use the Dial Prefix defined in the field above. This option does not interfere with the 3way Dial Prefix option
Here is a list of reserved phrases that cannot be used as menu IDs
Call Menu ID cannot use reserved words
Webphone System Key Override
This setting allows you to set an alternate webphone System Key just for the members of one user group. Default is empty
Webphone Dialpad Override
This setting allows you to activate or deactivate the dialpad on the webphone just for the members of one user group. Default is DISABLED. TOGGLE will allow the user to view and hide the dialpad by clicking a link
Webphone Dialpad
This setting allows you to activate or deactivate the dialpad for this webphone. Default is Y for enabled. TOGGLE will allow the user to view and hide the dialpad by clicking a link. This feature is not available on all webphone versions
Webphone System Key
If your system or provider requires it, this is where the System Key for the webphone should be entered in. Default is empty
 Strength
A strong registration password should be at least 8 characters in length and have lower case and upper case letters as well as at least one number
A strong conf file secret should be at least 8 characters in length and have lower case and upper case letters as well as at least one number
A strong user password should be at least 8 characters in length and have lower case and upper case letters as well as at least one number
Force Change Password
If this option is set to Y then the user will be prompted to change their password the next time they log in to the administration webpage. Default is N
First Login Trigger
This setting allows for the initial configuration of the server screen to be shown to the administrator when they first log into the system
Default Phone Registration Password
This is the default registration password used when new phones are added to the system. Default is test
Default Phone Login Password
This is the default phone web login password used when new phones are added to the system. Default is test
Default Server Password
This is the default server password used when new servers are added to the system. Default is test
CHANGE PASSWORD
INITIAL INSTALL WELCOME
COPYRIGHT TRADEMARK LICENSE
You are required to change your password before you can continue on to Administration. A strong password has both lower case and upper case letters as well as at least one number. Your password must be from 2 to 20 characters in length and cannot contain any characters that are not letters or numbers
Be sure that this password is something that you can remember, because as soon as you make this change you will be prompted to enter your new password to log back in to Administration
Password has not been changed, please try again
New Password
Password has been updated, you may now continue
Passwords have been updated, you may now continue on into Administration
You may want to start by reading the ViciDial Manager Manual available at
there is a free version available
Be sure that this password is something that you can remember, because as soon as you complete this initial setup screen you will be prompted to enter your new password in again to log back in to Administration
The next three default passwords are defined in the System Settings section, and you can change them after you define them here. It is a good idea to make these passwords strong so that no one can hack into your phone accounts and place phone calls without you knowing. The default registration password used when new phones are added to the system as the SIP or IAX VOIP phone password. The default phone web login password used when new phones are added to the system, as the phone password that an agent would use in the ViciDial Agent Interface. The default server password used when new servers are added to the system for servers to communicate with each other
Passwords have been updated, you may now continue on into Administration
You may want to start by reading the ViciDial Manager Manual available at
there is a free version available