create a new template - </b>in order to begin creating your new listloader template, you must first load a lead file that has the layout you wish to create the template for.  click choose file, and open the file on your computer you wish to use.  this will upload a copy to your server and process it to determine the file type and delimiter (for txt files).
if you have a template you no longer use or you mis-entered information on it and would like to re-enter it, select the template from the drop-down menu and click delete template.
this field is where you enter an arbitrary id for your new custom template.  it must be between 2 and 20 characters and consist of alphanumeric characters and underscores.
this field is where you enter the name for your new custom template.  can be up to 30 characters long.
this field is where you enter the description for your new custom template.  it can be up to 255 characters long.
all templates must load their records into a list.  select a list id to load leads into from this drop-down list, which will display any lists available to you given your user settings.
assigning columns
here
the quality control
qc function has its own set of status codes separate from those within the call handling functions of the system. qc status codes must be between 2 and 8 characters in length and contain no special characters like a space or colon. the qc status code description must be between 2 and 30 characters in length. for these functions to work, you must have qc enabled in the system settings.
in this report you can view how much time agents spent on what.
<u>time clock</u> = time the agent been logged in to the time clock.
<u>agent time</u> = total time on the system (<u>wait</u> + <u>talk</u> + <u>dispo</u> + <u>pause</u>).
<u>wait</u> = time the agent waits for a call.
<u>talk</u> = time the agent talks to a customer or is in dead state (<u>dead</u> + <u>customer</u>).
<u>dispo</u> = time the agent uses at the disposition screen (where the agent picks ni, sale etc).
<u>pause</u> = time the agent is in pause mode (<u>login</u> + <u>lagged</u> + ...).
<u>dead</u> = time the agent is in a call where the customer has hung up.
<u>customer</u> = time the agent is in a live call with a customer.
- the next table is pause codes and their time.
<u>login</u> = the pause code when going from login directly to pause.
<u>lagged</u> = the time the agent had some network problem or similar.
<u>andial</u> = this pause code triggers if the agent been on dispo screen for longer than 1000 seconds.
and empty is undefined pause code.
in this report you can view what and how many statuses has been selected by the agents.
<u>calls</u> = total number of calls sent to the user.
<u>cicalls</u> = total number of call where there was a human answer which is set under admin -> system statuses.
<u>dnc/ci%</u> = how much in percent dnc (do not call) per human answers.
and the rest is just system statuses that the agent picked and how many, to find out what they means then head over to admin -> system statuses.
this is a combination of agent time detail and agent status detail.
(statistics related to handling of calls only)
<u>time</u> = total time of these (<u>pause</u> + <u>wait</u> + <u>talk</u> + <u>dispo</u>).
<u>pause</u> = amount of time being paused in related to call handling.
<u>avg</u> means average so everything -avg is for example amount of pause-time divided by total number of calls: (<u>pause</u> / <u>calls</u> = <u>pausavg</u>)
- next table is pause codes.
<u>total</u> = total time on the system (<u>wait</u> + <u>talk</u> + <u>dispo</u> + <u>pause</u>).
<u>nonpause</u> = everything except pause (<u>wait</u> + <u>talk</u> + <u>dispo</u>).
<u>pause</u> = only pause.
- the last table is pause codes and their time (like agent time detail).
nanpa cellphone filtering
displays a log of the currently running scrubs, including: start time, leads count, filter count, status line, time to complete, field updated, and field excluded
contains all the inactive lists, that are eligible to be scrubbed.  a list can only be scrubbed if active is set to n on the list.
field to update
indicates which lead field will contain the scrub result -cellphone, landline, or invalid-.  if none is selected it will use the default field country_code.
exclusion field
in conjunction with exclusion value allows administrators to indicate leads that are not to be scanned. this field indicates which list field contains the scrub result.
in conjunction with exclusion field allows administrators to indicate leads that are not to be scanned. this field indicates which scrub result -either cellphone, landline, or invalid- should be ignored.
list conversions
administrators can indicate a list id in any of the fields -cellphone, landline, or invalid- and the scrub will move all the corresponding stamped leads to that list.
allows the administrator to set how long, in the future, the scrub will occur.
-link at the bottom- click to see a log of all previous scrubs, including: start time, leads count, filter count, status line, time to complete, field updated, field excluded, and total leads in each category.
asterisk: inbound calls stats - by department
please select a department and date range above and click submit
asterisk: inbound calls stats for
please select a user and date-time above and click submit
agent days status report
agent details
lead stats breakdown
cicalls
dnc/ci
dnc-ci
ci/calls
ci calls
server ip breakdown for lagged records
lagged log records for
agent log id
cpd unknown action
if you are using the sangoma paraxip call progress detection software and you want to send calls that have an unknown result to a destination other than an agent, then you will want to enable this setting either setting it to dispo which will disposition the call as aa and hang it up if the call is being processed and has not been sent to an agent yet or message which will send the call to the defined answering machine message for this campaign. default is disabled. setting this to ingroup will send an answering machine to an inbound group. setting this to callmenu will send an answering machine to a call menu in the system.
for agents and users to use this language, this needs to be set to y. default is n.
user choose language
selected language
default english
language method
this option allows a user to select the language they want for the agent or administrative insterface to display in. default is 0 for disabled.
this is the language that the agent and administrative interface will default to when the agent logs in. default is -default english-.
this setting defines how the language translation works when lages are loaded. the mysql method performs a database query for every display of a phrase in the interface. the disabled method will always display -default english- no matter what other settings are set to. default is disabled.
this option allows a user to select the language they want for the agent or administrative interface to display in. default is 0 for disabled.
this setting defines how the language translation works when pages are loaded. the mysql method performs a database query for every display of a phrase in the interface. the disabled method will always display -default english- no matter what other settings are set to. default is disabled.
the web browser code to be used to identify the native web browser language that this language is intended for. for example, united states english is en-us. this is not a required field. if a two letter code is used and a matching image is found, it will be displayed next to this field.
unknown code
timeclock status for
timeclock report
user change language
language has not been changed, please try again
language is not valid, please try again
you are not allowed to change your language
language has been updated, you may now continue
current language
new language
the agent search method to be used by the inbound group, lo is load-balanced-overflow and will try to send the call to an agent on the local server before trying to send it to an agent on another server, lb is load-balanced and will try to send the call to the next agent no matter what server they are on, so is server-only and will only try to send the calls to agents on the server that the call came in on. default is lb. not used
this is the url or web site address used to get to your vtiger installation.
screen labels give you the option of setting different labels for the default agent screen fields on a per campaign basis.
through the use of system status categories, you can group together statuses to allow for statistical analysis on a group of statuses. the category id must be 2-20 characters in length with no spaces, the name must be 2-50 characters in length, the description is optional and timeonvdad display defines whether that status will be one of the upto 4 statuses that can be calculated and displayed on the time on vdad real-time report.</b> the sale category and dead lead category are both used by the list suggestion system when analyzing list statistics.
this allows for a lengthy description, if needed, of the email account.  255 characters max. 
specifies whether the account is used for inbound or outbound email messages.  should be set to inbound. 
this is the email protocol used by the account you are setting up access to.  currently only imap and pop3 accounts are supported.  
the email address of the account you are setting up access to.  replies to email messages from the agent interface will read as coming from this address.  
the login used to access this account.  usually its the portion of the reply-to address before the -at- symbol.  
the password used to access this account.  this is usually set at the time the email account is created.  
how often this email account should be checked.  the highest rate of frequency at the moment is five minutes, some email providers will not allow more than three login attempts in fifteen minutes before locking the account for an indeterminate amount of time.
phone not modified - there is already a voicemail id in the system with this id
phone alias not modified - please go back and look at the data you entered
group alias not modified - please go back and look at the data you entered
server not modified - there is already a server in the system with this
server trunk record not modified - please go back and look at the data you entered
delay must be at least 7 characters
server trunk record modified
conf template not modified - please go back and look at the data you entered
conf template modified
carrier not modified - please go back and look at the data you entered
tts entry not modified - please go back and look at the data you entered
music on hold entry not modified - please go back and look at the data you entered
voicemail box not modified - please go back and look at the data you entered
screen label not modified - please go back and look at the data you entered
contact not modified - please go back and look at the data you entered
contact modified
agent conference not modified - there is already a conference in the system with this extension-server
agent conference not modified - please go back and look at the data you entered
agent conference modified
system settings modified
system status not deleted - please go back and look at the data you entered
the system status cannot be a reserved status
system status deleted
system status not modified - please go back and look at the data you entered
status category not modified - please go back and look at the data you entered
the status category cannot be a reserved category
qc status code not deleted - please go back and look at the data you entered
the qc status code cannot be a reserved status
qc status code deleted
qc status code not modified - please go back and look at the data you entered
qc status code modified
user not deleted - please go back and look at the data you entered
user be at least 2 characters in length
campaign not deleted - please go back and look at the data you entered
campaign_id be at least 2 characters in length
agents not logged out of campaign - please go back and look at the data you entered
vdac not cleared for campaign - please go back and look at the data you entered
list not deleted - please go back and look at the data you entered
list_id be at least 2 characters in length
list not cleared - please go back and look at the data you entered
list_id must be at least 2 characters in length
in-group not deleted - please go back and look at the data you entered
did not deleted - please go back and look at the data you entered
must be at least 1 characters in length
click here to delete did
call menu not deleted - please go back and look at the data you entered
filter phone group not deleted - please go back and look at the data you entered
remote agent not deleted - please go back and look at the data you entered
extension group entry not deleted - please go back and look at the data you entered
user group not deleted - please go back and look at the data you entered
script not deleted - please go back and look at the data you entered
filter not deleted - please go back and look at the data you entered
filter deletion confirmation
call time not deleted - please go back and look at the data you entered
click here to delete call time
state call time not deleted - please go back and look at the data you entered
click here to delete state call time
holiday not deleted - please go back and look at the data you entered
shift not deleted - please go back and look at the data you entered
shift id must be at least 2 characters in length
shift deletion confirmation
phone not deleted - please go back and look at the data you entered
extension be at least 2 characters in length
server ip be at least 7 characters in length
phone alias not deleted - please go back and look at the data you entered
alias id must be at least 2 characters in length
group alias not deleted - please go back and look at the data you entered
group alias id must be at least 2 characters in length
server not deleted - please go back and look at the data you entered
server id be at least 2 characters in length
server deletion confirmation
conf template not deleted - please go back and look at the data you entered
carrier not deleted - please go back and look at the data you entered
tts entry not deleted - please go back and look at the data you entered
tts id be at least 2 characters in length
music on hold entry not deleted - please go back and look at the data you entered
moh id be at least 2 characters in length
voicemail box not deleted - please go back and look at the data you entered
voicemail id be at least 2 characters in length
screen label not deleted - please go back and look at the data you entered
label id be at least 2 characters in length
contact not deleted - please go back and look at the data you entered
contact id must be at least 1 character in length
click here to delete contact
conference not deleted - please go back and look at the data you entered
conference must be at least 2 characters in length
conference deletion confirmation
agent conference not deleted - please go back and look at the data you entered
agent conference deletion confirmation
campaign lead recycle not deleted - please go back and look at the data you entered
auto alt dial status not deleted - this auto alt dial status is not in this campaign
auto alt dial status not deleted - please go back and look at the data you entered
campaign pause code not deleted - please go back and look at the data you entered
campaign pause code deleted
campaign dial status not removed - this dial status is not selected for this campaign
campaign dial status not removed - please go back and look at the data you entered
campaign preset not deleted - please go back and look at the data you entered
campaign preset deleted
removing list leads from list table
removing leads from list table
list clearing completed
filter deletion completed
shift deletion completed
extension must be at least 2 characters in length
server ip must be at least 7 characters in length
server id must be at least 2 characters in length
server deletion completed
server trunk record not deleted - please go back and look at the data you entered
server ip must be at least 7 characters
server trunk record deleted
template id must be at least 2 characters in length
carrier id must be at least 2 characters in length
tts id must be at least 2 characters in length
tts deletion completed
moh id must be at least 2 characters in length
label id must be at least 2 characters in length
contact deletion completed
conference deletion completed
agent conference deletion completed
user code
main territory
agent interface options
agent-only callbacks
agent call email
agent call chat
closer default blended
disabled
never
ondemand
allcalls
allforce
agent alter customer data override
not_active
allow_alter
agent alter customer phone override
enabled
live_call_inbound
live_call_inbound_and_manual
inbound calls today
wrap seconds override
campaign ranks
custom
qc enabled
qc user level
qc pass
qc finish
qc commit
2_digits
3_digits
4_digits
admin interface options
view reports
alter agent interface options
modify users
modify user groups
modify lists
download lists
modify campaigns
modify in-groups
modify dids
delete dids
modify scripts
delete scripts
modify filters
delete filters
modify call times
delete call times
modify servers
modify shifts
modify phones
modify carriers
modify labels
modify languages
modify statuses
modify voicemail
modify audio store
modify music on hold
modify tts
modify contacts
agent api access
level 9 admin options
alter admin interface options
campaign change date
campaign login date
web form two
allow chats
allow inbound and blended
remove
down
up
down phone
up phone
down last name
up last name
down count
up count
down last call time
up last call time
down rank
up rank
down owner
up owner
down timezone
up timezone
down 2nd new
down 3rd new
down 4th new
down 5th new
down 6th new
up 2nd new
up 3rd new
up 4th new
up 5th new
up 6th new
down phone 2nd new
down phone 3rd new
down phone 4th new
down phone 5th new
down phone 6th new
up phone 2nd new
up phone 3rd new
up phone 4th new
up phone 5th new
up phone 6th new
down last name 2nd new
down last name 3rd new
down last name 4th new
down last name 5th new
down last name 6th new
up last name 2nd new
up last name 3rd new
up last name 4th new
up last name 5th new
up last name 6th new
down count 2nd new
down count 3rd new
down count 4th new
down count 5th new
down count 6th new
up count 2nd new
up count 3rd new
up count 4th new
up count 5th new
up count 6th new
random 2nd new
random 3rd new
random 4th new
random 5th new
random 6th new
down last call time 2nd new
down last call time 3rd new
down last call time 4th new
down last call time 5th new
down last call time 6th new
up last call time 2nd new
up last call time 3rd new
up last call time 4th new
up last call time 5th new
up last call time 6th new
down rank 2nd new
down rank 3rd new
down rank 4th new
down rank 5th new
down rank 6th new
up rank 2nd new
up rank 3rd new
up rank 4th new
up rank 5th new
up rank 6th new
down owner 2nd new
down owner 3rd new
down owner 4th new
down owner 5th new
down owner 6th new
up owner 2nd new
up owner 3rd new
up owner 4th new
up owner 5th new
up owner 6th new
down timezone 2nd new
down timezone 3rd new
down timezone 4th new
down timezone 5th new
down timezone 6th new
up timezone 2nd new
up timezone 3rd new
up timezone 4th new
up timezone 5th new
up timezone 6th new
manual
adapt_hard_limit
adapt_tapered
adapt_average
inbound_man
logged-in_agents
non-paused_agents
waiting_agents
number only
balanced
less intense
more intense
agents waiting for calls
adapt_calc_only
calls_placed
auto
queue priority
even
lower
higher
empty
all_servers
alt_only
addr3_only
alt_and_addr3
alt_and_extended
alt_and_addr3_and_extended
extended_only
multi_lead
call time not found
value would be 9, for no dial prefix use x
list override active
comments all tabs
comments dispo screen
replace_call_notes
comments callback screen
replace_cb_notes
qc comments history
click
auto_open
click_allow_minimize
auto_open_allow_minimize
campaignlists
camplists_all
user_campaignlists
user_camplists_all
user_list
group_system
group_campaignlists
group_camplists_all
group_list
territory_system
territory_campaignlists
territory_camplists_all
territory_list
clear script
cpd amd action
callmenu
in_group
preset_1
preset_2
preset_3
preset_4
preset_5
locked_in_group
locked_preset_1
locked_preset_2
locked_preset_3
locked_preset_4
locked_preset_5
field_address3
field_province
field_security_phrase
field_vendor_lead_code
field_email
field_owner
park_preset_1
park_preset_2
park_preset_3
park_preset_4
park_preset_5
park_field_address3
park_field_province
park_field_security_phrase
park_field_vendor_lead_code
park_field_email
park_field_owner
view_preset
view_contacts
enabled_park_only
enabled_button_hidden
d1_dial
d2_dial
d3_dial
d4_dial
d5_dial
d1_dial_quiet
d2_dial_quiet
d3_dial_quiet
d4_dial_quiet
d5_dial_quiet
message_only
selected_timer_alt
selected_timer_addr3
blink
red
blink_red
blink_defer
red_defer
blink_red_defer
all_active
scheduled callbacks active limit
scheduled callbacks active limit override
checked
unchecked
show previous callback
drop action
audio
vmail_no_inst
drop transfer group
dispo_enabled
dispo_disabled
dispo_select_disabled
wrap up seconds
wrap up message
wrap up bypass
wrap up after hotkey
agent pause codes active
force
campaign stats refresh
wait_cust_acw
wait_cust_acw_pause
calls_wait_cust_acw_pause
disable alter customer data
disable alter customer phone
allow no-hopper-leads logins
user_group
user_blank
territory_blank
user_group_blank
system-settings
callid
leadid
listid
callid_leadid
callid_leadid_listid
allow_all
disable_all
manual dial list id
dnc_only
camplists_only
dnc_and_camplists
dnc_and_camplists_all
preview_and_skip
preview_only
selected_reset
unselected
unselected_reset
queue_and_autocall
outside_calltime_only
outside_calltime_phone
outside_calltime_postal
outside_calltime_both
manual_dial
no_dial
both
campaign_selected
all_user_group
agent screen extended alt dial
3-way call outbound callerid
agent_choose
custom_cid
vtiger search category
vendor
lead_account
lead_account_vendor
acctid
acctid_account
acctid_account_lead_vendor
unified_contact
ask
resurrect
vtiger create call record
vtiger create lead record
vtiger screen login
new_window
one_server_only
cascading
alert
alert_notice
alert_audio
notice_audio
default transfer group
allowed transfer groups
exp
dialable
penetration
popup dialable leads count
modify/delete
selectable
callback
hot key
hotkey
alternate phone hot dial
address3 hot dial
half
pause code name
qc statuses
qc webform
qcscript
qcwebform
survey settings for this campaign
agent_xfer
camprec_60_wav
optin
optout
survey survey xfer extension
y_with_amd
dtmf
the campaign setting custom callerid is not set to areacode
agent ranks for this campaign
list mixes for this campaign
warning, we only recommend list mix for advanced users, please read the manager manual
delete list mix
method
even_mix
in_order
% mix

difference
add another entry
add entry
add new list mix
mix id
mix name
mix method
you do not have permission to view campaign
custom campaign statuses listings
campaign hotkeys listings
modify hotkeys
campaign lead recycle listings
modify lead recycles
campaign lead auto-alt dial listings
modify auto-alt dial
campaign agent pause code listings
modify pause codes
campaign list mix listings
modify list mix
modify presets
custom cid
ac-cids
modify ac-cids
none - inactive
list expired
list change date
transfer-conf number 1 override
transfer-conf number 2 override
transfer-conf number 3 override
transfer-conf number 4 override
transfer-conf number 5 override
country_and_area_code
postal_code
nanpa_prefix
owner_time_zone_code
gmt offset now (local time)
clear this list
generic
customer_phone
customer_phone_ringagent
customer_phone_ingroup
holidays defined for this call time
after hours action
after hours message filename
after hours extension
after hours voicemail
after hours transfer group
no_paused
in_queue
afterhours
no_agent_no_queue
welcome message filename
play welcome message
always
if_wait_only
yes_unless_nodelay
music on hold context
on hold prompt filename
on hold prompt interval
play place in line
play estimated hold time
press_stay
press_vmail
press_vmail_no_inst
press_exten
press_callmenu
press_cid_callback
press_ingroup
call_menu
callerid_callback
drop_action
hold time option seconds
hold time option extension
hold time option voicemail
hold time option transfer in-group
hold time option callback list id
agent alert delay
hold recall transfer in-group
no delay call route
in-group recording override
in-group recording filename
enabled_prefix
enabled_preserve
agent ranks for this inbound group
select all
dids using this in-group
call menus using this in-group
modify an email groups record
in-group email date
modify an chat groups record
in-group chat date
start chat url
dispo chat url
no agent chat url
modify a did record
did route
exten
y_queuestop
extension context
user agent
user unavailable action
user route settings in-group
cid
cidlookup
cidlookuprl
cidlookuprc
cidlookupalt
cidlookuprlalt
cidlookuprcalt
cidlookupaddr3
cidlookuprladdr3
cidlookuprcaddr3
cidlookupaltaddr3
cidlookuprlaltaddr3
cidlookuprcaltaddr3
ani
anilookup
anilookuprl
vidprompt
vidpromptlookup
vidpromptlookuprl
vidpromptlookuprc
3digitid
4digitid
5digitid
10digitid
in-group phone code
no-agent in-group redirect
no-agent in-group id
no-agent in-group extension
pre-filter phone group id
pre-filter phone group did
dnc_internal
dnc_campaign
filter extension
filter extension context
filter voicemail box
filter phone extension
filter server ip
filter call menu
filter user agent
filter user unavailable action
filter user route settings in-group
filter in-group id
filter in-group call handle method
filter in-group agent search method
filter in-group list id
filter in-group campaign id
filter in-group phone code
ra-extens
modify ra-extens
did remote agent extension override not added - there is already an entry for this did with this ra extension
did remote agent extension override not added - please go back and look at the data you entered
did remote agent extension override not deleted - this entry does not exist
did remote agent extension override not deleted - please go back and look at the data you entered
did remote agent extension override deleted
user start
add new remote agent extension override
dids using this call menu
call menus using this call menu
click here to see admin changes to this extension group entry
admin_exempt
group shifts
all-groups
all user groups in the system
campaign-agents
all users logged into the same campaign as the agent
not-logged-in-agents
toggle
toggle_off
qc allowed campaigns
qc allowed inbound groups
all-calltimes
ah override
sunday start
sunday stop
monday start
monday stop
tuesday start
tuesday stop
wednesday start
wednesday stop
thursday start
thursday stop
friday start
friday stop
saturday start
saturday stop
add state call time rule
inbound groups using this call time
click here to see admin changes to this call time
expired
state call times using this holiday
user groups using this shift
click here to see admin changes to this shift
optional
company
picture
agent  default user
vmaildump exten ni
in ms
enable sipsak messages
primary db server
primary server database
primary db login
primary db secret
primary db port
secondary db server
secondary server database
secondary db login
secondary db secret
secondary db port
conf override
click here for phone call recordings
click here to see admin changes to this phone
phones logins list
click here to see admin changes to this phone alias
click here to see admin changes to this group alias
stderr
server_ip
alt_ip
external_ip
alternate recording server ip
active asterisk server
generate conf files
rebuild conf files
trunks for this server
restriction
maximum_limit
overflow_allowed
add new server trunk record
conferences within this server
agent conferences within this server
vd conference
this server has %1s active carriers and %2s inactive carriers
this server has %1s active phones and %2s inactive phones
this server has %1s active conferences
this server has %1s active vicidial conferences
click here to see admin changes to this server
carrier
click here to see admin changes to this conf template
click here to see admin changes to this carrier
click here to see admin changes to this tts entry
modify a music on hold record
click here to see admin changes to this music on hold entry
click here to see admin changes to this voicemail box
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modify an agent conference record
delete this agent conference
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click here to see admin changes to the system settings
statuses within this system
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qc status code not added - please go back and look at the data you entered
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qc status codes within this system
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choose
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commit
callback listings live for more than one month have been made inactive
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remove live callbacks older than one month for this user
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remove live callbacks older than one month for this campaign
remove live callbacks older than one week for this campaign
campaign callback hold listings
remove live callbacks older than one month for this list
remove live callbacks older than one week for this list
list callback hold listings
remove live callbacks older than one month for this user group
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user group callback hold listings
recipient
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administration: admin
you are required to change your password before you can continue on to administration. a strong password has both lower case and upper case letters as well as at least one number. your password must be from 2 to 20 characters in length and cannot contain any characters that are not letters or numbers. be sure that this password is something that you can remember, because as soon as you make this change you will be prompted to enter your new password to log back in to administration
welcome to vicidial, initial setup screen
you are required to change your password before you can continue on to administration. a strong password has both lower case and upper case letters as well as at least one number. your password must be from 2 to 20 characters in length and cannot contain any characters that are not letters or numbers. be sure that this password is something that you can remember, because as soon as you complete this initial setup screen you will be prompted to enter your new password in again to log back in to administration
welcome to vicidial: copyright, trademark and license page
copyright
trademark
license
administration: hidden utilities page - if you do not know what these utilities do, you probably should not use them
hangup cause report
url log report
webserver-url report
agent lagged report
reset campaign lists
callbacks transferral page
webphone only page
nanpa batch updater
administration: maximum stats detail for
administration: maximum system stats
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no activity for
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asterisk: inbound calls stats
total calls that came into this number:
average call length(seconds) for all calls:
average call length(seconds) for drop calls:
call listings
calleridname
remote: call disposition
view less settings
show all campaigns
auto-dial only
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quality control campaign $campaign_id
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agent selectable
rowx[4]
active carriers and $inactive_carriers inactive carriers
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active conferences
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chat url
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scheduled callbk:
no calls found from
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vicidial: agent sph report
agents sph details
this option if set to 1 allows the user to choose the ingroups that they will receive calls from when they login to a closer or inbound campaign. otherwise the manager will need to set this in their user detail screen of the admin page.
this option allows an agent to set a callback so that they are the only agent that can call the customer back. this also allows the agent to see their callback listings and call them back any time they want to.
this option is disabled.
this option simply defaults the blended checkbox on a closer login screen.
this setting will override whatever the campaign has set for agent lead search. not_active will use the campaign setting. enabled will allow lead searching and disabled will not allow lead searching. default is not_active. live_call_inbound will allow search for a lead while on an inbound call only. live_call_inbound_and_manual will allow search for a lead while on an inbound call or while paused. when lead search is used on a live inbound call, the lead of the call when it went to the agent will be changed to a status of lsmerg, and the logs for the call will be modified to link to the agent selected lead instead.
if this setting is set to a number 0 or greater, then it will override the campaign setting for wrapup seconds. this is a setting that is only refreshed in the agent interface at agent login time. default is -1 for disabled.
in this section you can define the rank an agent will have for each campaign. these ranks can be used to allow for preferred call routing when next agent call is set to campaign_rank. also in this section are the web vars for each campaign. these allow each agent to have a different variable string that can be added to the web form or script tab urls by simply putting --a--web_vars--b-- as you would put any other field. another field in this section is grade, which allows for the campaign_grade_random next agent call setting to be used. this grade setting will increase or decrease the probability that the agent will receive the call.
here is where you select the inbound groups you want to receive calls from if you have selected the closer campaign. you will also be able to set the rank, or skill level, in this section for each of the inbound groups as well as being able to see the number of calls received from each inbound group for this specific agent. also in this section is the ability to give the agent a rank for each inbound group. these ranks can be used for preferred call routing when that option is selected in the in-group screen. also in this section are the web vars for each campaign. these allow each agent to have a different variable string that can be added to the web form or script tab urls by simply putting --a--web_vars--b-- as you would put any other field.
this option will override whatever the option is in the campaign for altering of customer data. not_active will use whatever setting is present for the campaign. allow_alter will always allow for the agent to alter the customer data, no matter what the campaign setting is. default is not_active.
this option will override whatever the option is in the campaign for altering of customer phone number. not_active will use whatever setting is present for the campaign. allow_alter will always allow for the agent to alter the customer phone number, no matter what the campaign setting is. default is not_active.
these five fields can be used for various purposes, and they can be populated in the web form addresses and scripts as user_custom_one and so on. the custom 5 field can be used as a field to define a dialplan number to send a call to from an agentdirect in-group if the user is unavailable, you just need to put agentext in the message or extension field in the agentdirect in-group and the system will look up the custom five field and send the call to that dialplan number.
this option if set to 1 allows the administrative user to modify the agents interface options in admin.php.
this option if set to 1 allows the user to delete other users of equal or lesser user level from the system.
this option if set to 1 allows the user to delete user groups from the system.
this option if set to 1 allows the user to view and modify the campaign detail screen elements.
this option if set to 1 allows the user to login to the astguiclient admin pages.
this option if set to 1 allows the user to delete phone entries in the astguiclient admin pages.
this option if set to 1 allows the user to delete campaign scripts in the script modification screen.
this option if set to 1 allows the user to modify leads in the admin section lead search results page.
this option if set to 1 allows the user to alter the campaign that an agent is logged into while they are logged into it.
this option allows the user to view and modify the call times and state call times records. a user does not need this option enabled if they only need to change the call times option on the campaigns screen.
modify sections
these options allow the user to view and modify each sections records. if set to 0, the user will be able to see the section list, but not the detail or modification screen of a record in that section.
this option allows the user to log in to the quality control agent screen.
this setting defines what the agent quality control user level is. this will dictate the level of functionality for the agent in the qc section:
1 - modify nothing
2 - modify nothing except status
3 - modify all fields
4 - verify first round of qc
5 - view qc statistics
6 - ability to modify finished records
7 - manager level
this option allows the agent to specify that a record has passed the first round of qc after reviewing the record.
this option allows the agent to specify that a record has finished the second round of qc after reviewing the passed record.
this option allows the agent to specify that a record has been committed in qc. it can no longer be modified by anyone.
this option allows the user to add records to the timeclock log.
this option allows the user to modify records in the timeclock log.
this option allows the user to delete records in the timeclock log.
this setting if set to 1 will allow a manager to access the export call and lead reports on the reports screen. default is 0. for the export calls and leads reports, the following field order is used for exports: <br>call_date, phone_number_dialed, status, user, full_name, campaign_id/in-group, vendor_lead_code, source_id, list_id, gmt_offset_now, phone_code, phone_number, title, first_name, middle_initial, last_name, address1, address2, address3, city, state, province, postal_code, country_code, gender, date_of_birth, alt_phone, email, security_phrase, comments, length_in_sec, user_group, alt_dial/queue_seconds, rank, owner
this is the short name of the campaign, it is not editable after initial submission, cannot contain spaces and must be between 2 and 8 characters in length.
this is the description of the campaign, it must be between 6 and 40 characters in length.
this is a memo field for the campaign, it is optional and can be a maximum of 255 characters in length.
this is the last time that the settings for this campaign were modified in any way.
last campaign login date
this is the last time that an agent was logged into this campaign.
this is where you set the campaign to active or inactive. if inactive, noone can log into it.
park file name
not used.
this is where you can set the custom web page that will be opened when the user clicks on the web form button. to customize the query string after the web form, simply begin the web form with var and then the url that you want to use, replacing the variables with the variable names that you want to use --a--phone_number--b-- just like in the scripts tab section. if you want to use custom fields in a web form address, you need to add &cf_uses_custom_fields=y as part of your url.
this is where you can set whether the users of this campaign will have the option to send the call to a closer.
this field is the default in-group that will be automatically selected when the agent goes to the transfer-conference frame in their agent interface.
with these checkbox listings you can select the groups that agents in this campaign can transfer calls to. allow closers must be enabled for this option to show up.
this is where you can set whether the users of this campaign will have the option to take inbound calls with this campaign. if you want to do blended inbound and outbound then this must be set to y. if you only want to do outbound dialing on this campaign set this to n. default is n.
this is where you set the statuses that you are wanting to dial on within the lists that are active for the campaign below. to add another status to dial, select it from the drop-down list and click add. to remove one of the dial statuses, click on the remove link next to the status you want to remove.
this menu is where you select how the leads that match the statuses selected above will be put in the lead hopper
down: select the first leads loaded into the list table
up: select the last leads loaded into the list table
up phone: select the highest phone number and works its way down
down phone: select the lowest phone number and works its way up
up last name: starts with last names starting with z and works its way down
down last name: starts with last names starting with a and works its way up
up count: starts with most called leads and works its way down
down count: starts with least called leads and works its way up
down count 2nd new: starts with least called leads and works its way up inserting a new lead in every other lead - must not have new selected in the dial statuses
down count 3nd new: starts with least called leads and works its way up inserting a new lead in every third lead - must not have new selected in the dial statuses
down count 4th new: starts with least called leads and works its way up inserting a new lead in every forth lead - must not have new selected in the dial statuses
up rank: starts with the highest rank and works its way down
down rank: starts with the lowest rank and works its way up
up owner: starts with owners beginning with z and works its way down
down owner: starts with owners beginning with a and works its way up
up timezone: starts with eastern timezones and works west
down timezone: starts with western timezones and works east
this option allows you to select the second sorting order of the leads in the hopper load after the list order and within the results defined by the criteria set above. for instance, the list order will be used for the first sort of the leads, but the results will be sorted a second time within that sorting across the same set of the first list order. for example, if you have list order set to down count and you only have leads that have been attempted 1 and 2 times, then if you have the list order secondary set to lead_ascend all of the attempt 1 leads will be sorted by the oldest leads first and will be put into the hopper that way. default is lead_ascend. note, if you have a large number of leads using one of the calltime options may slow down the speed of the hopper loading script. if list order randomize is enabled, this option will be ignored.
setting this to y will allow the system to automatically adjust the hopper based off the settings you have in your campaign.  the formula it uses to do this is:<br>number of active agents * auto dial level * ( 60 seconds / dial timeout ) * auto hopper multiplier<br>default is y.
this is a method of filtering your leads using a fragment of a sql query. use this feature with caution, it is easy to stop dialing accidentally with the slightest alteration to the sql statement. default is none.
this allows you to wipe out the hopper contents upon form submission. it should be filled again when the vdhopper script runs.
this field is the way to define how dialing is to take place. if manual then the auto_dial_level will be locked at 0 unless dial method is changed. if ratio then the normal dialing a number of lines for active agents. adapt_hard_limit will dial predictively up to the dropped percentage and then not allow aggressive dialing once the drop limit is reached until the percentage goes down again. adapt_tapered allows for running over the dropped percentage in the first half of the shift -as defined by call_time selected for campaign- and gets more strict as the shift goes on. adapt_average tries to maintain an average or the dropped percentage not imposing hard limits as aggressively as the other two methods. you cannot change the auto dial level if you are in any of the adapt dial methods. only the dialer can change the dial level when in predictive dialing mode. inbound_man allows the agent to place manual dial calls from a campaign list while being able to take inbound calls between manual dial calls.
this field if set to y will leave out incall and queue status agents when calculating the number of calls to dial when not in manual dial mode. default is n.
this field is where you set the limit of the percentage of dropped calls you would like while using an adaptive-predictive dial method, not manual or ratio.
this field is where you set the limit of the limit to the numbr of lines you would like dialed per agent while using an adaptive-predictive dial method, not manual or ratio. this number can be higher than the auto dial level if your hardware will support it. value must be a positive number greater than one and can have decimal places default 3.0.
this field is only used by the adapt_tapered dial method. you should enter in the hour and minute that you will stop calling on this campaign, 2100 would mean that you will stop dialing this campaign at 9pm server time. this allows the tapered algorithm to decide how aggressively to dial by how long you have until you will be finished calling.
this field is used to adjust the predictive intensity either higher or lower. the higher a positive number you select, the greater the dialer will increase the call pacing when it goes up and the slower the dialer will decrease the call pacing when it goes down. the lower the negative number you select here, the slower the dialer will increase the call pacing and the faster the dialer will lower the call pacing when it goes down. default is 0. this field is not used by the manual or ratio dial methods.
this option allows you to define whether the dial level difference target setting is applied only to the calculation of the dial level or also to the actual dialing on each dialing server. if you are running a small campaign with agents logged in on many servers you may want to use the adapt_calc_only option, because the calls_placed option may result in fewer calls being placed than desired. this option is only active if dial level difference target is set to something other than 0. default is adapt_calc_only.
this setting is used to define the number of calls that can be sent to agents at the same time. it is recommended that this setting is left at auto. this field is not used by the manual dial method.
this setting is used to define the order in which the calls from this outbound campaign should be answered in relation to the inbound calls if this campaign is in blended mode. we do not recommend setting inbound calls to a higher priority than the outbound campaign calls because people calling in expect to wait and people being called expect for someone to be there on the phone.
this setting is used to automatically dial alternate number fields while dialing in the ratio and adapt dial methods when there is no contact at the main phone number for a lead, the na, b, dc and n statuses. this setting is not used by the manual dial method. extended alternate numbers are numbers loaded into the system outside of the standard lead information screen. using extended you can have hundreds of phone numbers for a single customer record. using multi_lead allows you to use a separate lead for each number on a customer account that all share a common vendor_lead_code, and the type of phone number for each is defined with a label in the owner field. this option will disable some options on the modify campaign screen and show a link to the multi-alt settings page which allows you to set which phone number types, defined by the label of each lead, will be dialed and in what order. this will create a special lead filter and will alter the rank field of all of the leads inside the lists set to this campaign in order to call them in the order you have specified.
if defined, calls that would normally hang up after the timeout defined in extensions.conf would instead timeout at this amount of seconds if it is less than the extensions.conf timeout. this allows for quickly changing dial timeouts from server to server and limiting the effects to a single campaign. if you are having a lot of answering machine or voicemail calls you may want to try changing this value to between 21-26 and see if results improve.
8364 - same as 8368
8365 - will send the call only to an agent on the same server as the call is placed on
8366 - used for press-1, broadcast and survey campaigns
8367 - will try to first send the call to an agent on the local server, then it will look on other servers
8368 - default - will send the call to the next available agent no matter what server they are on
8369 - used for answering machine detection after that, same behavior as 8368
8373 - used for answering machine detection after that same behavior as 8366
8374 - used for press-1, broadcast and survey campaigns with cepstral text-to-speech
8375 - used for answering machine detection then press-1, broadcast and survey campaigns with cepstral text-to-speech
if wait for silence is desired on calls that are detected as answering machines then this field has those options. there are two settings separated by a comma, the first option is how long to detect silence in milliseconds and the second option is for how many times to detect that before playing the message. default is empty for disabled. a standard value for this would be wait for 2 seconds of silence twice: 2000,2
if you are using the sangoma paraxip call progress detection software then you will want to enable this setting either setting it to dispo which will disposition the call as aa and hang it up if the call is being processed and has not been sent to an agent yet or message which will send the call to the defined answering machine message for this campaign. default is disabled. setting this to ingroup will send an answering machine to an inbound group. setting this to callmenu will send an answering machine to a call menu in the system.
the number of seconds from the time the customer line is picked up until the call is considered a drop, only applies to outbound calls.
this menu allows you to choose what happens to a call when it has been waiting for longer than what is set in the drop call seconds field. hangup will simply hang up the call, message will send the call the drop exten that you have defined below, voicemail will send the call to the voicemail box that you have defined below and in_group will send the call to the inbound group that is defined below. vmail_no_inst will send the call to the voicemail box that you have defined below and will not play instructions after the voicemail message.
this is the dial plan extension that the desired safe harbor audio file is located at on your server.
this optional setting allows you to define a field in the list that the system will use as the audio filename for each lead in place of the safe harbor audio file. if this is set to disabled the safe harbor audio file will always be used. the system will do no validation to make sure that the audio file exists other than to make sure the value of the field is at least one character, so if you want a lead to use the default safe harbor audio then you just set the field value in the lead to empty. you can use the pipe character to link multiple audio files together in the field value for each lead. default is disabled. here is the list of fields that can be used for this setting: vendor_lead_code, source_id, list_id, phone_code, phone_number, title, first_name, middle_initial, last_name, address1, address2, address3, city, state, province, postal_code, country_code, gender, alt_phone, email, security_phrase, comments, rank, owner, entry_list_id
if defined, calls that would normally drop would instead be directed to this voicemail box to hear and leave a message.
if drop action is set to in_group, the call will be sent to this inbound group if it reaches drop call seconds.
if set to y, allows agents to login to the campaign even if there are no leads loaded into the hopper for that campaign. this function is not needed in closer-type campaigns. default is n.
if this is enabled, the agent will only receive leads that they are within the ownership parameters for. if this is set to user then the agent must be the user defined in the database as the owner of this lead. if this is set to territory then the owner of the lead must match the territory listed in the user modification screen for this agent. if this is set to user_group then the owner of the lead must match the user group that the agent is a member of. for this feature to work the dial method must be set to manual or inbound_man and no hopper dialing must be enabled. default is none for disabled. if the option has blank at the end, then users are allowed to dial leads with no owner defined in addition to owner defined leads.
list order mix
overrides the lead order and dial status fields. will use the list and status parameters for the selected list mix entry in the list mix sub section instead. default is disabled.
list mix id
id of the list mix. must be from 2-20 characters in length with no spaces or other special punctuation.
list mix name
descriptive name of the list mix. must be from 2-50 characters in length.
list mix detail
the composition of the list mix entry. contains the list id, mix order, percentages and statuses that make up this list mix. the percentages always have to add up to 100, and the lists all have to be active and set to the campaign for the order mix entry to be activated.
list mix method
the method of mixing all of the parts of the list mix detail together. even_mix will mix leads from each part interleaved with the other parts, like this 1,2,3,1,2,3,1,2,3. in_order will put the leads in the order in which they are listed in the list mix detail screen 1,1,1,2,2,2,3,3,3. random will put them in random order 1,3,2,1,1,3,2,1,3. default is in_order.
this is the audio filename that is played as soon as the customer picks up the phone when running a survey campaign.
this field is where you define the digits that a customer can press as an option on a survey campaign. valid dtmf digits are 0123456789*#. all options except for the not interested, third and fourth digit options will move on to the survey method call path.
this field is where you define the customer digit pressed that will show they are not interested.
this is the audio filename that is played when the customer has opted-in to the survey, not opted-out or not responded if the no-response-action is set to optout. after this audio file is played, the survey method action is taken.
this is the audio filename that is played when the customer has opted-out of the survey, not opted-in or not responded if the no-response-action is set to optin. after this audio file is played, the call will be hung up.
this option defines what happens to a call after the customer has opted-in. agent_xfer will send the call to the next available agent. voicemail will send the call to the voicemail box that is specified in the voicemail field. extension will send the customer to the extension defined in the survey xfer extension field. hangup will hang up the customer. camprec_60_wav will send the customer to have a recording made with their response, this recording will be placed in a folder named as the campaign inside of the survey campaign recording directory. callmenu will send the customer to the call menu defined in the select list below. vmail_no_inst will send the call to the voicemail box that you have defined below and will not play instructions after the voicemail message.
this is where you define what will happen if there is no response to the survey question. optin will only send the call on to the survey method if the customer presses a dtmf digit. optout will send the customer on to the survey method even if they do not press a dtmf digit. drop will drop the call using the campaign drop method but still log the call as a pm played message status.
this is the section where you can define a description to go with each dtmf digit option that the customer may select.
if the survey method of extension is selected then the customer call would be directed to this dialplan extension.
if the survey method of camprec_60_wav is selected then the customer response will be recorded and placed in a directory named after the campaign inside of this directory.
if enabled, this will start recording when the call is answered. only recommended if the method is not set to transfer to an agent. default is n for disabled. if set to y_with_amd even answering machine detected message calls will be recorded.
this determines which agent receives the next call that is available:
random: orders by the random update value in the live_agents table
oldest_call_start: orders by the last time an agent was sent a call. results in agents receiving about the same number of calls overall.
oldest_call_finish: orders by the last time an agent finished a call. aka agent waiting longest receives first call.
overall_user_level: orders by the user_level of the agent as defined in the users table a higher user_level will receive more calls.
campaign_grade_random: gives a higher probability of getting a call to the higher graded agents.
longest_wait_time: orders by the amount of time agent has been actively waiting for a call.
this is where you set during which hours you would like to dial, as determined by the local time in the are in which you are calling. this is controlled by area code and is adjusted for daylight savings time if applicable. general guidelines in the usa for business to business is 9am to 5pm and business to consumer calls is 9am to 9pm.
this field allows for more easily changing a path of dialing to go out through a different method without doing a reload in asterisk. default is 9 based upon a 91nxxnxxxxxx in the dial plan - extensions.conf.
campaign rec extension
this menu allows you to choose what level of recording is allowed on this campaign. never will disable recording on the client. ondemand is the default and allows the agent to start and stop recording as needed. allcalls will start recording on the client whenever a call is sent to an agent. allforce will start recording on the client whenever a call is sent to an agent giving the agent no option to stop recording. for allcalls and allforce there is an option to use the recording delay to cut down on very short recordings and reduce system load.
this field allows you to customize the name of the recording when campaign recording is ondemand or allcalls. the allowed variables are campaign ingroup custphone fulldate tinydate epoch agent vendorleadcode leadid callid. the default is fulldate_agent and would look like this 20051020-103108_6666. another example is campaign_tinydate_custphone which would look like this testcamp_51020103108_3125551212. te resulting filename must be less than 90 characters in length.
for allcalls and allforce recording only. this setting will delay the starting of the recording on all calls for the number of seconds specified in this field. default is 0.
setting this option to enabled will display the comments field on all tabs in the main agent screen. default is disabled.
setting this option to enabled will display the comments field at the top of the agent disposition screen. if the replace_call_notes option is selected, then the comments field will replace the call notes field on the disposition screen if per call notes is enabled. default is disabled.
setting this option to enabled will display the comments field at the top of the callback scheduling screen. if the replace_cb_notes option is selected, then the comments field will replace the callback notes field on the callback scheduling screen. default is disabled.
setting this option to auto_open will automatically open the qc comments history panel in the agent interface when a call goes to the agent screen that has qc comments. the minimize options will allow the qc comment history panel to collapse to the bottom of the screen when you click to hide it instead of it disappearing completely. default is click.
setting this option to enabled will allow agents to search for leads and view lead information while paused in the agent interface. also, if the agent user group is allowed to view call logs then the agent will be able to view past call notes for any lead that they are viewing information on. default is disabled. live_call_inbound will allow search for a lead while on an inbound call only. live_call_inbound_and_manual will allow search for a lead while on an inbound call or while paused. when lead search is used on a live inbound call, the lead of the call when it went to the agent will be changed to a status of lsmerg, and the logs for the call will be modified to link to the agent selected lead instead.
if agent lead search is enabled, this setting defines where the agent will be allowed to search for leads. system will search the entire system, campaignlists will search inside all of the active lists within the campaign, camplists_all will search inside all of the active and inactive lists within the campaign, list will search only within the manual dial list id as defined in the campaign. default is camplists_all. one of these options with user_ in front will only search within leads that have the owner field matching the user id of the agent, the options with group_ in front will only search within leads that have the owner field matching the user group that the user is a member of, the options with territory_ in front will only search within leads that have the owner field matching the territories that the agent has selected.
campaign script
this menu allows you to choose the script that will appear on the agents screen for this campaign. select none to show no script for this campaign.
this option if enabled will clear the agent script tab after a call has been dispositioned by the agent. default is disabled.
this menu allows you to choose whether you want to auto-launch the web-form page in a separate window, auto-switch to the script tab or do nothing when a call is sent to the agent for this campaign. if custom list fields are enabled on your system, form will open the form tab upon connection of a call to an agent.
xfer-conf dtmf
this option will add a quick transfer button to the agent screen below the transfer-conf button that will allow one click blind transferring of calls to the selected in-group or number. in_group will send calls to the default xfer group for this campaign, or in-group if there was an inbound call. the preset options will send the calls to the preset selected. default is n for disabled. the locked options are used to lock the value to the quick transfer button even if the agent uses the transfer conference features during a call before using the quick transfer button.
this option will add a custom transfer button to the agent screen below the transfer-conf button that will allow one click three way calls using the selected preset or field. the preset_ options will place calls using the defined preset value. the field_ options will place calls using the number in the selected field from the lead. disabled will not show the button on the agent screen. the park_ options will park the customer before dialing. default is disabled. the view_preset option will simply open the transfer frame and the preset frame. the view_contacts option will open a contacts search window, this will only work if enable presets is set to contacts.
this option will enable the presets sub menu to appear at the top of the campaign modification page, and also you will have the ability to specify preset dialing numbers for agents to use in the transfer-conference frame of the agent interface. default is disabled. contacts is an option only if contact_information is enabled on your system, that is a custom feature.
this feature allows you to trigger actions after a certain amount of time. the d1 and d2 dial options will launch a call to the transfer conference number presets and send them to the agent session, this is usually used for simple ivr validation agi applications or just to play a pre-recorded message. webform will open the web form address. message_only will simply display the message that is in the field below. none will disable this feature and is the default. hangup will hang up the call when the timer is triggered, callmenu will send the call to the call menu specified in the timer action destination field, extension will send the call to the extension that is specified in the timer action destination field, in_group will send the call to the in-group specified in the timer action destination field.
this option allows an agent to disposition a call as callbk and choose the data and time at which the lead will be re-activated.
this option allows the callbacks status line in the agent interface to be red, blink or blink red when there are agentonly scheduled callbacks that have hit their trigger time and date. default is none for standard status line. the defer options will stop blinking and-or displaying in red when you check the callbacks, until the number of callbacks changes.
these options allows you to limit the viewable callbacks in the agent callback alert section on the agent screen, to only live callbacks.  live callbacks are user-only scheduled callbacks that have hit their trigger date and time. active call backs are user-only callbacks that are active in the system but have not yet triggered.  you can view both active and live callbacks by selecting all_active.  default is all_active.
this option if enabled will limit an agent to this number of active or live user-only callbacks. if the limit is reached, the agent will not be able to select the my callback checkbox when setting a callback for a lead. default is 0 for disabled.
scheduled callbacks active limit override-</b> enabling this option will allow the custom user 3 field to override the scheduled callbacks active limit. default is n for disabled.
this option if enabled will show on the agent screen with a separate yellow panel information about the previously set callback that the agent has up on their screen. disabling this option will not show that panel. default is enabled.
the number of seconds to force an agent to wait before allowing them to receive or dial another call. the timer begins as soon as an agent hangs up on their customer - or in the case of alternate number dialing when the agent finishes the lead - default is 0 seconds. if the timer runs out before the agent has dispositioned the call, the agent still will not move on to the next call until they select a disposition.
this is a campaign-specific message to be displayed on the wrap up screen if wrap up seconds is set. you can use a script in the system if you use the script id with wuscript in front of it, so if you wanted to use a script called agent_script, then you would put wuscriptagent_script in this field.
if set to enabled then the agent will be able to click a link to stop the wrap up timer before the time is completed. default is enabled.
if set to enabled and the campaign has hotkeys configured and the agent terminates a call with a hotkey, then the wrap up settings will be used after that call. default is disabled.
this option allows you to disable the disposition screen in the agent interface. the disable dispo status field below must be filled in for this option to work. default is dispo_enabled. the dispo_select_disabled option will not disable the dispo screen completely, but will display the dispo screen without any dispositions, this option should only be used if you want to force your agents to use your crm software which will send the status to the system through the api.
this defines whether this campaign is to filter leads against the internal dnc list. if it is set to y, the hopper will look for each phone number in the dnc list before placing it in the hopper. if it is in the dnc list then it will change that lead status to dncl so it cannot be dialed. default is n. the areacode option is just like the y option, except it is used to also filter out an entire area code in north america from being dialed, in this case using the 201xxxxxxx entry in the dnc list would block all calls to the 201 areacode if enabled.
this defines whether this campaign is to filter leads against a dnc list that is specific to that campaign only. if it is set to y, the hopper will look for each phone number in the campaign-specific dnc list before placing it in the hopper. if it is in the campaign-specific dnc list then it will change that lead status to dncc so it cannot be dialed. default is n. the areacode option is just like the y option, except it is used to also filter out an entire area code in north america from being dialed, in this case using the 201xxxxxxx entry in the dnc list would block all calls to the 201 areacode if enabled.
for closer campaigns only. here is where you select the inbound groups you want agents in this closer campaign to be able to take calls from. it is important for blended inbound-outbound campaigns only to select the inbound groups that are used for agents in this campaign. the calls coming into the inbound groups selected here will be counted as active calls for a blended campaign even if all agents in the campaign are not logged in to receive calls from all of those selected inbound groups.
if set to y, does not change any of the customer data record when an agent dispositions the call. default is n.
if set to y, does not change the customer phone number when an agent dispositions the call. default is y. use the hide option to completely remove the customer phone number from the agent display.
if set to y, when a customer is waiting for an agent, the queue calls display at the top of the agent screen will turn red and show the number of waiting calls. default is y.
this allows you to filter the calls that agents make in manual dial mode for this campaign by any combination of the following: dnc - to kick out, campaignlists - the number must be within the lists for the campaign, none - no filter on manual dial or fast dial lists. camplists_all - will include inactive lists in the search for the number.
this defines whether an agent making manual dial calls will have the campaign callerid settings used, or their agent phone callerid settings used. default is campaign. if the use custom cid campaign option is enabled or the list campaign cid override setting is used, this setting will be ignored.
this feature is currently only enabled for internet explorer. this feature allows you to select a field that will be copied to the computer clipboard of the agent computer upon a call being sent to an agent. common uses for this are to allow for easy pasting of account numbers or phone numbers into legacy client applications on the agent computer.
this defines what is used as the dial prefix for 3-way calls, default is empty so the campaign dial prefix is used, passthru so you can hear ringing is 88.
setting this field to y allows for the agent quality control features to work. default is n.
this area is where you select which statuses of leads should be gone over by the qc system. place a check next to the status that you want qc to review. 
this is the shift timeframe used to pull qc records for a campaign. the days of the week are ignored for these functions.
this allows for a recording that may be linked with the qc record to be display in the qc agent screen.
qc webform address
this is the website address that a qc agent can go to when clicking on the webform link in the qc screen.
this is the script that can be used by qc agents in the script tab in the qc screen.
if vtiger integration is enabled in the system settings then this setting will define whether a new vtiger activity record is created for the call when the agent goes to the vtiger_search page. default is y. the dispo option will create a call record for the vtiger account without the agent needing to go to the vtiger search page through the web form.
if vtiger integration is enabled in the system settings and vtiger search category includes lead then this setting will define whether a new vtiger lead record is created when the agent goes to the vtiger_search page and no record is found to have the call phone number. default is y.
if you want to allow your agents to use group aliases then you need to set this to y. group aliases are explained more in the admin section, they allow agents to select different callerids for outbound manual calls that they may place. default is n.
if you have allowed group aliases then this is the group alias that is selected first by default when the agent chooses to use a group alias for an outbound manual call. default is none or empty.
this is the message that will show on the agent screen while they are being monitored if the notice option is selected. default is -someone is blind monitoring your session-.
this is the numerical name of the list, it is not editable after initial submission, must contain only numbers and must be between 2 and 8 characters in length. must be a number greater than 100.
this is the description of the list, it must be between 2 and 20 characters in length.
this is the memo field for the list, it is optional.
this is the last time that the settings for this list were modified in any way.
this is the last time that lead was dialed from this list.
this is the campaign that this list belongs to. a list can only be dialed on a single campaign at one time.
this defines whether the list is to be dialed on or not.
this resets all leads in this list to n for not called since last reset and means that any lead can now be called if it is the right status as defined in the campaign screen.
web form override
this do not call list contains every lead that has been set to a status of dnc in the system. through the lists - add number to dnc page you are able to manually add numbers to this list so that they will not be called by campaigns that use the internal dnc list. there is also the option to add leads to the campaign-specific dnc lists for those campaigns that have them. if you have the active dnc option set to areacode then you can also use area code wildcard entries like this 201xxxxxxx to block all calls to the 201 areacode when enabled.
this is the database field identifier for this field. this needs to be a unique identifier within the custom fields for this list. do not use any spaces or punctuation for this field. max 50 characters, minimum of 2 characters. you can also include the default fields in a custom field setup, and you will see them in red in the list. these fields will not be added to the custom list database table, the agent interface will instead reference the list table directly. the labels that you can use to include the default fieds are -  vendor_lead_code, source_id, list_id, gmt_offset_now, called_since_last_reset, phone_code, phone_number, title, first_name, middle_initial, last_name, address1, address2, address3, city, state, province, postal_code, country_code, gender, date_of_birth, alt_phone, email, security_phrase, comments, called_count, last_local_call_time, rank, owner
if more than one field has the same rank, they will be placed on the same line and they will be placed in order by this value from lowest to highest, left to right.
this option defines the type of field that will be displayed. text is a standard single-line entry form, area is a multi-line text box, select is a single-selection pull-down menu, multi is a multiple-select box, radio is a list of radio buttons where only one option can be selected, checkbox is a list of checkboxes where multiple options can be selected, date is a year month day calendar popup where the agent can select the date and time is a time selection box. the default is text. for the select, multi, radio and checkbox options you must define the option values below in the field options box. display will display only and not allow for modification by the agent. script will also display only, but you are able to use script variables just like in the scripts feature. script fields will also only display the content in the options, and not the field name like the display type does. hidden will not show the agent the field, but will allow the field to have data imported into it and exported from it, as well as have it available to the script tab and web form address. readonly will display the value of the data in the field, but will not allow the agent to alter the data. hideblob is similar to hidden except the data storage type on the database is a blob type, suitable for binary data or data that needs to be secured.
this optional field lets you define what value to assign to a field if nothing is loaded into that field. default is null which disables the default function. for date field types, the default is always set to today unless a number is put in in which case the date will be that many days plus or minus today. for time field types, the default is always set to the current server time unless a number is put in in which case the time will be that many minutes plus or minus current time. for radio and select field types, the default must be one of the options defined for the field or null.
this is the short name of the inbound group, it is not editable after initial submission, must not contain any spaces and must be between 2 and 20 characters in length.
this is the description of the group, it must be between 2 and 30 characters in length. cannot include dashes, plusses or spaces .
oldest_inbound_call_start: orders by the last time an agent was sent an inbound call. results in agents receiving about the same number of calls overall.
oldest_inbound_call_finish: orders by the last time an agent finished an inbound call. aka agent waiting longest receives first call.
ingroup_grade_random: gives a higher probability of getting a call to the higher graded agents by in-group.
campaign_grade_random: gives a higher probability of getting a call to the higher graded agents by campaign.
fewest_calls_campaign: orders by the number of calls received by an agent for the campaign. least calls first.
ring_all: rings all available agents until one picks up the phone.
this option is only used for agents that are logged in with phones that have the agent-on-hook feature enabled. this is the caller id that will show up on their agent phones when the calls are ringing. generic is a generic ringagent00000000001 type of notification. ingroup will show only the in-group the call came from. customer_phone will show only the customer phone number. customer_phone_ringagent will show ringagent_3125551212 with the ringagent as part of the cid with the customer phone number. customer_phone_ingroup will show the first 10 characters of the in-group followed by the customer phone number. default is generic.
this setting is used to define the order in which the calls from this inbound group should be answered in relation to calls from other inbound groups.
ignore list script override-</b> this option allows you to ignore the list id script override option for calls coming into this in-group. setting this to y will ignore any list id script settings. default is n.
this feature allows you to trigger actions after a certain amount of time. the d1 and d2 dial options will launch a call to the transfer conference number presets and send them to the agent session, this is usually used for simple ivr validation agi applications or just to play a pre-recorded message. webform will open the web form address. message_only will simply display the message that is in the field below. none will disable this feature and is the default. this setting will override the campaign settings. hangup will hang up the call when the timer is triggered, callmenu will send the call to the call menu specified in the timer action destination field, extension will send the call to the extension that is specified in the timer action destination field, in_group will send the call to the in-group specified in the timer action destination field.
the number of seconds a call will stay in queue before being considered a drop.
if drop action is set to message, this is the dial plan extension that the call will be sent to if it reaches drop call seconds. for agentdirect in-groups, if the user is unavailable, you can put agentext in this field and the system will look up the user custom five field and send the call to that dialplan number.
if drop action is set to voicemail, the call drop would instead be directed to this voicemail box to hear and leave a message. in an agentdirect in-group, setting this to agentvmail will select the user voicemail id to use.
this is the call time scheme to use for this inbound group. keep in mind that the time is based on the server time. default is 24hours.
the action to perform if it is after hours as defined in the call time for this inbound group. hangup will immediately hangup the call, messasge will play the file in the after hours message filenam field, extension will send the call to the after hours extension in the dialplan and voicemail will send the call to the voicemail box listed in the after hours voicemail field, in_group will send the call to the inbound group selected in the after hours transfer group select list. default is message. vmail_no_inst will send the call to the voicemail box that you have defined below and will not play instructions after the voicemail message.
the audio file located on the server to be played if the action is set to message. default is vm-goodbye
the dialplan extension to send the call to if the action is set to extension. default is 8300. for agentdirect in-groups, you can put agentext in this field and the system will look up the user custom five field and send the call to that dialplan number.
the voicemail box to send the call to if the action is set to voicemail. in an agentdirect in-group, setting this to agentvmail will select the user voicemail id to use.
if after hours action is set to in_group, the call will be sent to this inbound group if it enters the in-group outside of the call time scheme defined for the in-group.
if this field is set to y or no_paused then no calls will be put into the queue for this in-group if there are no agents logged in and the calls will go to the no agent no queue action. the no_paused option will also not send the callers into the queue if there are only paused agents in the in-group. default is n. in an agentdirect in-group, setting this to agentvmail will select the user voicemail id to use. you can also put agentext in this field if it is set to extension and the system will look up the user custom five field and send the call to that dialplan number. if set to n, the calls will queue up, even if there are no agents logged in and set to take calls from this in-group.
the audio file located on the server to be played when the call comes in. if set to ---none--- then no message will be played. default is ---none---. this field as with the other audio fields in in-groups, with the exception of the agent alert filename, can have multiple audio files played if you put a pipe-separated list of audio files into the field.
these settings select when to play the defined welcome message, always will play it every time, never will never play it, if_wait_only will only play the welcome message if the call does not immediately go to an agent, and yes_unless_nodelay will always play the welcome message unless the no_delay setting is enabled. default is always.
the music on hold context to use when the customer is placed on hold. default is default.
the audio file located on the server to be played at a regular interval when the customer is on hold. default is generic_hold. this audio file must be 9 seconds or less in length.
the length of time in seconds to wait before playing the on hold prompt. default is 60. to disable the on hold prompt, set the interval to 0.
this defines whether the caller will hear their place in line when they enter the queue as well as when they hear the announcemend. default is n.
this defines whether the caller will hear the estimated hold time before they are transferred to an agent. default is n. if the customer is on hold and hears this estimated hold time message, the minimum time that will be played is 15 seconds.
if wait time option is set to press_exten, this is the dialplan extension that the call will be sent to if the customer presses the option key when presented with the option. for agentdirect in-groups, you can put agentext in this field and the system will look up the user custom five field and send the call to that dialplan number.
this allows you to specify the routing of the call if the estimated hold time is over the amount of seconds specified below. default is none. if one of the press_ options is selected, it will play the press filename defined below and give the customer the option to press 1 on their phone to leave the queue and run the selected option.
if hold time option is set to anything but none, this is the number of seconds of estimated hold time that will trigger the hold time option. default is 360 seconds.
if hold time option is set to extension, this is the dialplan extension that the call will be sent to if the estimated hold time exceeds the hold time option seconds. for agentdirect in-groups, you can put agentext in this field and the system will look up the user custom five field and send the call to that dialplan number.
if hold time option is set to voicemail, this is the voicemail box that the call will be sent to if the estimated hold time exceeds the hold time option seconds. in an agentdirect in-group, setting this to agentvmail will select the user voicemail id to use.
if hold time option is set to in_group, this is the inbound group that the call will be sent to if the estimated hold time exceeds the hold time option seconds.
if hold time option is set to callerid_callback, this is the list id the call is added to as a new lead if the estimated hold time exceeds the hold time option seconds.
the length of time in milliseconds to wait before sending the call to the agent after playing the on agent alert extension. default is 1000.
this field will override the campaign recording filenaming scheme unless it is set to none. the allowed variables are campaign ingroup custphone fulldate tinydate epoch agent vendorleadcode leadid callid. the default is fulldate_agent and would look like this 20051020-103108_6666. another example is campaign_tinydate_custphone which would look like this testcamp_51020103108_3125551212. te resulting filename must be less than 90 characters in length. default is none.
this is the shift timeframe used to pull qc records for an inbound_group. the days of the week are ignored for these functions.
if a customer calls back to this in-group more than once and this is not set to none, then the call will automatically be sent on to the in-group selected in this field. default is none.
setting this to y will remove all wait times and audio prompts and attempt to send the call right to an agent. does not override welcome message or on hold prompt settings. default is n.
this field allows you to set the number of hold seconds that the realtime stats display will use to calculate the percentage of answered calls that were answered within x number of seconds on hold.
this web url address is not seen by the agent, but it is called every time a call is sent to an agent if it is populated. uses the same variables as the web form fields and scripts. default is blank.
this web url address is not seen by the agent, but it is called every time a call is dispositioned by an agent if it is populated. uses the same variables as the web form fields and scripts. dispo and talk_time are the variables you can use to retrieve the agent-defined disposition for the call and the actual talk time in seconds of the call. default is blank.
this web url address is not seen by the agent, but it is called every time a lead is added to the system through the inbound process. default is blank. you must begin this url with var if you want to use variables, and of course --a-- and --b-- around the actual variable in the url where you want to use it. here is the list of variables that are available for this function. lead_id, vendor_lead_code, list_id, phone_number, phone_code, did_id, did_extension, did_pattern, did_description, uniqueid
if you have allowed group aliases for the campaign that the agent is logged into then this is the group alias that is selected first by default on a call coming in from this inbound group when the agent chooses to use a group alias for an outbound manual call. default is none or empty.
this is the number, extension or did that will trigger this entry and that you will route within the system using this function. there is a reserved default did that you can use which is just the word -default- without the dashes, that will allos you to send any call that does not match any other existing patterns to the default did.
this is the description of the did routing entry.
did active
this the field where you set the did entry to active or not. default is y.
this the type of route that you set the did to use. exten will send calls to the extension entered below, voicemail will send calls directly to the voicemail box entered below, agent will send calls to an agent if they are logged in, phone will send the call to a phones entry selected below, in_group will send calls directly to the specified inbound group. default is exten. callmenu will send the call to the defined call menu. vmail_no_inst will send the call to the voicemail box that you have defined below and will not play instructions after the voicemail message.
if exten is selected as the did route, then this is the dialplan extension that calls will be sent to. default is 9998811112, no-service.
if exten is selected as the did route, then this is the dialplan context that calls will be sent to. default is default.
if voicemail is selected as the did route, then this is the voicemail box that calls will be sent to. default is empty.
if phone is selected as the did route, then this is the phone extension that calls will be sent to.
phone server ip
if phone is selected as the did route, then this is the server ip for the phone extension that calls will be sent to.
if agent is selected as the did route, and the user is not logged in or available, then this is the route that the calls will take.
if agent is selected as the did route, then this is the in-group that will be used for the queue settings as the caller is waiting to be sent to the agent. default is agentdirect.
if in_group is selected as the did route, then this is the in-group that calls will be sent to.
if in_group is selected as the did route, then this is the agent search method to be used by the inbound group, lo is load-balanced-overflow and will try to send the call to an agent on the local server before trying to send it to an agent on another server, lb is load-balanced and will try to send the call to the next agent no matter what server they are on, so is server-only and will only try to send the calls to agents on the server that the call came in on. default is lb.
if in_group is selected as the did route, then this is the list id that leads may be searched through and that leads will be inserted into if necessary.
if in_group is selected as the did route, then this is the campaign id that leads may be searched for in if the call handle method is cidlookuprc.
if in_group is selected as the did route, then this is the phone code used if a new lead is created.
this setting allows you to redirect calls on this did if there are no logged-in agents set to take calls from a specific in-group. if this field is set to y or no_paused and there are no agents logged in to take calls from the specific in-group the calls will go to the no agent in-group extension set below. the no_paused option will only send the call to the defined extension if there are only paused agents in the in-group. the ready_only option will send the call to the defined extension if there are no agents waiting for calls right now in the in-group. default is disabled. see the no agent in-group extension setting below for more information.
for the no-agent in-group redirect feature above to work properly, an in-group must be selected from this menu. default is blank.
for the no-agent in-group redirect feature above to work properly, an extension must be set in this field. default is 9998811112. below you will see some examples of default extensions that you can use in the system to terminate calls to,
9998811112 - answered, this number is not in service
9993333333 - unanswered, signal 1, unallocated number, immediate hangup
9998888888 - unanswered, signal 17, busy signal, immediate hangup
9994444444 - unanswered, signal 27, out of order, immediate hangup
9995555555 - unanswered, ring for 120 seconds then hangup
this option allows you to filter calls through a filter phone group before going through the standard filtering process below. if a match is found then the call is redirected to the pre-filter phone group did as defined below. default is blank for disabled.
for the pre-filter phone group id feature above to work properly, a did pattern must be set in this field. default is blank for disabled. it is recommended that you confirm the did you enter here is properly set in the system before assigning it.
this option if enabled allows you to filter calls coming into this did and send them to an alternative action if they match a phone number that is in the filter phone group or a url response if you have configured one. default is disabled. group will search in a filter phone group. url will send a url and will match if a 1 is sent back. dnc_internal will search by the internal dnc list. dnc_campaign will search by one specific campaign dnc list.
custom did fields
these five fields can be used for various purposes, mostly relating to custom programming and reports.
<br>this section allows you to enable dids to have extension overrides for remote agent routed calls through in-groups. the user start must be a valid remote agent user start or if you want the extension override entry to work for all calls then you can use ---all--- in the user start field. if there are multiple entries for the same did and user start then the active entries will be used in a round robin method.
this is the id for this step of the call menu. this will also show up as the context that is used in the dialplan for this call menu. here is a list of reserved phrases that cannot be used as menu ids: vicidial, vicidial-auto, general, globals, default, trunkinbound, loopback-no-log, monitor_exit, monitor.
this field contains the file name of the audio prompt to play at the beginning of this menu. you can enter multiple propmts in this field and the other prompt fields by separating them with a pipe character. you can add noint directly in front of an audio file name to make it so the playback cannot be interrupted with a key press by the caller, the noint should not be a part of the filename, it is a special flag for the system. you may also use special purpose .agi scripts in this field as well like the cm_date.agi script, discuss with your administrator for more details.
this field is where you set the timeout in seconds that the menu will wait for the caller to enter in a dtmf choice. setting this field to zero 0 will mean that there will be no wait time after the prompt is played.
if the log key press option is enabled, this optional setting can allow the response to also be stored in this list field. vendor_lead_code, source_id, phone_code, title, first_name, middle_initial, last_name, address1, address2, address3, city, state, province, postal_code, country_code, alt_phone, email, security_phrase, comments, rank, owner, status, user. default is none for disabled.
this field is where you define the menu option, possible choices are: 0,1,2,3,4,5,6,7,8,9,*,#,a,b,c,d,timecheck. the special option timecheck can be used only if you have menu time check enabled and there is a call time defined for the menu. to delete an option, just set the route to remove and the option will be deleted when you click the submit button. timeout will allow you to set what happens to the call when it times out with no input from the caller. invalid will allow you to set what happens when the caller enters an invalid option. invalid_2nd and 3rd can only be active if invalid is not used, it will wait until the second or third invalid entry by the caller before it executes the option.
this menu contains the options for where to send the call if this option is selected: callmenu,ingroup,did,hangup,extension,phone. for callmenu, the route value should be the menu id of the call menu that you want the call sent to. for ingroup, the in-group that you want the call to be sent to needs to be selected as well as the other 5 options that need to be set to properly route a call to an inbound group. for did, the route value needs to be the did pattern that you want to send the call to. for hangup, the route value can be the name of an audio file to play before hanging up the call. for extension, the route value needs to be the dialplan extension you want to send the call to, and the route value context is the context that extension is located in, if left blank the context will default to default. for phone, the route value needs to be the phone login value for the phones entry that you want to send the call to. for voicemail, the route value needs to be the voicemail box number, the unavailable mesage will be played. for agi, the route value needs to be the agi script and any values taht need to be passed to it. vmail_no_inst will send the call to the voicemail box that you have defined below and will not play instructions after the voicemail message.
if the route is set to ingroup then there are many options that you can set to define how the call is sent to into the queue. in-group is the inbound group that you want the call to go to. handle method is the way you want the call to be handled,
this is the name of the filter phone group and is displayed with the id in select lists where this feature is used. this field should be between 2 and 40 characters.
this defines how many remote agent entries the system creates, and determines how many lines it thinks it can safely send to the number below.
a remote agent entry is only good for one specific server, here is where you select which server you want.
this is the number that you want the calls forwarded to. make sure that it is a full dial plan number and that if you need a 9 at the beginning you put it in here. test by dialing this number from a phone on the system.
here is where you turn the remote agent on and off. as soon as the agent is active the system assumes that it can send calls to it. it may take up to 30 seconds once you change the status to inactive to stop receiving calls.
here is where you select the campaign that these remote agents will be logged into. inbound needs to use the closer campaign and select the inbound campaigns below that you want to receive calls from.
here is where you select the inbound groups you want to receive calls from if you have selected the closer campaign.
through the use of custom campaign hot keys, agents that use the agent web-client can hang up and disposition calls just by pressing a single key on their keyboard. there are two special hotkey options that you can use in conjunction with alternate phone number dialing, altph2 - alternate phone hot dial and addr3-----address3 hot dial allow an agent to use a hotkey to hang up their call, stay on the same lead, and dial another contact number from that lead. you can also use ltmg or xftamm as statuses to trigger an automatic transfer to the leave-voicemail option.
through the use of lead recycling, you can call specific statuses of leads again at a specified interval without resetting the entire list. lead recycling is campaign-specific and does not have to be a selected dialable status in your campaign. the attempt delay field is the number of seconds until the lead can be placed back in the hopper, this number must be at least 120 seconds. the attempt maximum field is the maximum number of times that a lead of this status can be attempted before the list needs to be reset, this number can be from 1 to 10. you can activate and deactivate a lead recycle entry with the provided links.
this is a selectable list of shifts that can restrict the agents login time on the system.
this is a selectable list of campaigns to which members of this user group can log in to. the all-campaigns option allows the users in this group to see and log in to any campaign on the system.
this is a selectable list of user groups and user functions to which members of this user group can view the status of as well as transfer calls to inside of the agent screen. the all-groups option allows the users in this group to see and transfer calls to any user on the system. the campaign-agents option allows users in this group to see and transfer calls to any user in the campaign that they are logged into. the not-logged-in-agents option allows all users in the system to be displayed, even if they are not logged-in curently.
this setting allows you to activate or deactivate the dialpad on the webphone just for the members of one user group. default is disabled. toggle will allow the user to view and hide the dialpad by clicking a link. toggle_off will default to not show the dialpad on first load, but will allow the user to show the dialpad by clicking on the dialpad link.
this is a selectable list of campaigns which members of this user group will be able to qc. the all-campaigns option allows the users in this group to qc any campaign on the system.
this is a selectable list of inbound groups which members of this user group will be able to qc. the all-groups option allows the users in this user group to qc any inbound group on the system.
this is where you place the content of an agent screen script. minimum of 2 characters. you can have customer information be auto-populated in this script using --a--field--b-- where field is one of the following fieldnames: vendor_lead_code, source_id, list_id, gmt_offset_now, called_since_last_reset, phone_code, phone_number, title, first_name, middle_initial, last_name, address1, address2, address3, city, state, province, postal_code, country_code, gender, date_of_birth, alt_phone, email, security_phrase, comments, lead_id, campaign, phone_login, group, channel_group, sqldate, epoch, uniqueid, customer_zap_channel, server_ip, sipexten, session_id, dialed_number, dialed_label, rank, owner, camp_script, in_script, script_width, script_height, recording_filename, recording_id, user_custom_one, user_custom_two, user_custom_three, user_custom_four, user_custom_five, preset_number_a, preset_number_b, preset_number_c, preset_number_d, preset_number_e, preset_number_f, preset_dtmf_a, preset_dtmf_b, did_id, did_extension, did_pattern, did_description, closecallid, xfercallid, agent_log_id, entry_list_id, call_id, user_group, called_count, tableper_call_notes. for example, this sentence would print the persons name in it----<br><br>  hello, can i speak with --a--first_name--b-- --a--last_name--b-- please? well hello --a--title--b-- --a--last_name--b-- how are you today?<br><br> this would read----<br><br>hello, can i speak with john doe please? well hello mr. doe how are you today?<br><br> you can also use an iframe to load a separate window within the script tab, here is an example with prepopulated variables:
this determines whether this script can be selected to be used by a campaign.
this is a more descriptive name of the filter. this is a short summary of the filter. max 30 characters, minimum of 2 characters.
this is where you place the sql query fragment that you want to filter by. do not begin or end with an and, that will be added by the hopper cron script automatically. an example sql query that would work here is- called_count > 4 and called_count < 8 -.
this is a more descriptive name of the call time definition. this is a short summary of the call time definition. max 30 characters, minimum of 2 characters.
default start and stop times
this is the default time that calling will be allowed to be started or stopped within this call time definition if the day-of-the-week start time is not defined. 0 is midnight. to prevent calling completely set this field to 2400 and set the default stop time to 2400. to allow calling 24 hours a day set the start time to 0 and the stop time to 2400. for inbound only, you can also set the stop call time higher than 2400 if you want the call time to go beyond midnight. so if you want your call time to run from 6 am until 2 am the next day, you would put 0600 as the start time and 2600 as the stop time.
weekday start and stop times
these are the custom times per day that can be set for the call time definition. same rules apply as with the default start and stop times.
state call time definitions
this is the list of state specific call time definitions that are followed in this call time definition.
this is the two letter code for the state that this calling time definition is for. for this to be in effect the local call time that is set in the campaign must have this state call time record in it as well as all of the leads having two letter state codes in them.
this is where you can place comments for a holiday definition such as -10am to 4pm boxing day restrictions-.  max 255 characters.
this is the status of the holiday entry. active status means that the holiday will be enabled on the holiday date. inactive status means that the holiday will be ignored even on the holiday date. expired means that the holiday has passed its holiday date. default is inactive.
this is a more descriptive name of the shift definition. this is a short summary of the shift definition. max 50 characters, minimum of 2 characters.
this is the time that the campaign shift begins. must only be numbers, 9:30 am would be 0930 and 5:00 pm would be 1700.
this is the time in hours and minutes that the campaign shift lasts. 8 hours would be 08:00 and 7 hours and 30 minutes would be 07:30.
in this section you should choose the days of the week that this shift is active.
this is the actual text to speech data field that is sent to cepstral for creation of the audio file to be played to the customer. you can use speech synthesis markup language -ssml- in this field, for example,
for a 1 second break. you can also use several variables such as first name, last name and title as system variables just like you do in a script: --a--first_name--b--. if you have static audio files that you want to use based upon the value of one of the fields you can use those as well with c and d tags. the file names must be all lower case and they must be 8k 16bit pcm wav files. the field name must be the same but without the .wav in the filename. for example --c----a--address3--b----d-- would first find the value for address3, then it would try to find an audio file matching that value to put it into the prompt. here is a list of the available variables: lead_id, entry_date, modify_date, status, user, vendor_lead_code, source_id, list_id, phone_number, title, first_name, middle_initial, last_name, address1, address2, address3, city, state, province, postal_code, country_code, gender, date_of_birth, alt_phone, email, security_phrase, comments, called_count, last_local_call_time, rank, owner
the basic web-based lead loader is designed simply to take a lead file - up to 8mb in size - that is either tab or pipe delimited and load it into the list table. the lead loader allows for field choosing and txt- plain text, csv- comma separated values and xls- excel file formats. the lead loader does not do data validation, but it does allow you to check for duplicates in itself, within the campaign or within the entire system. also, make sure that you have created the list that these leads are to be under so that you can use them. here is a list of the fields in their proper order for the lead files:
phone code - the prefix for the phone number - 1 for us, 44 for uk, 61 for aus, etc
file layout
the layout of the file you are loading.  standard format uses the pre-defined standard file format. custom layout allows the user to define the layout of the file themselves. custom template is a hybrid of the previous two options, which allows the user to use a custom format they have defined previously and saved using the custom template maker.
if the user has selected custom layout from the file layout options, then this the the template the lead loader will use.  it will also override the selected list id with the list id that was assigned to the selected template when it was created.
this field is for the number you dial to have the phone ring. this number is defined in the extensions.conf file of your asterisk server
this field is for the voicemail box that the messages go to for the user of this phone. we use this to check for voicemail messages and for the user to be able to use the voicemail button on astguiclient app.
this field is where you would enter the callerid number that you would like to appear on outbound calls placed form the astguiclient web-client. this does not work on rbs, non-pri, t1/e1s.
this field is for the phone ip address if it is a voip phone. this is an optional field
this field is for the user computer ip address. this is an optional field
this menu is where you select which server the phone is active on.
 the password used for the phone user to login to the web-based client applications. important, this is the password only for the agent web interface phone login, to change the sip.conf or iax.conf password, or secret, for this phone device you need to modify the registration password in the next field.
this is the secret, or password, for the phone in the iax or sip auto-generated conf file for this phone. limit is 20 characters alphanumeric dash and underscore accepted. default is test. formerly called conf file secret. a strong registration password should be at least 8 characters in length and have lower case and upper case letters as well as at least one number.
 setting this option to y will attempt to load a web-based phone when the agent logs into their agent screen. default is n. the y_api_launch option can be used with the agent api to launch the webphone in a separate iframe or window.
 this setting allows you to activate or deactivate the dialpad for this webphone. default is y for enabled. toggle will allow the user to view and hide the dialpad by clicking a link. this feature is not available on all webphone versions. toggle_off will default to not show the dialpad on first load, but will allow the user to show the dialpad by clicking on the dialpad link.
 this setting allows the web phone to be set to automatically answer calls that come in by setting it to y, or to have calls ring by setting it to n. default is y.
 if using as a web phone, you can set this to y to use the servers external ip to register to instead of the server ip. default is empty.
the status of the phone in the system, active and admin allow for gui clients to work. admin allows access to this administrative web site. all other statuses do not allow gui or admin web access.
whether the phone is active to put it in the list in the gui client.
purely for administrative notes.
used by the guiclient in the list of active phones.
phones email
the email address associated with this phone entry. this is used for voicemail settings.
not yet implemented.
number of new voicemail messages for this phone on the asterisk server.
number of old voicemail messages for this phone on the asterisk server.
the protocol that the phone uses to connect to the asterisk server: sip, iax2, zap . also, there is external for remote dial numbers or speed dial numbers that you want to list as phones.
this is the login that the gui clients for this phone will use to access the database where the server data resides.
this is the password that the gui clients for this phone will use to access the database where the server data resides.
this is the default parking extension for the client apps. verify that a different one works before you change this.
this is the default conference park extension for the client apps. verify that a different one works before you change this.
this is the dial plan prefix for monitoring of zap channels automatically within the astguiclient app. only change according to the extensions.conf zapbarge extensions records.
this is the dial plan extension for the recording extension that is used to drop into meetme conferences to record them. it usually lasts upto one hour if not stopped. verify with extensions.conf file before changing.
vmail main exten
this is the dial plan extension going to check your voicemail. verify with extensions.conf file before changing.
this is the dial plan prefix used to send calls directly to a user voicemail from a live call in the astguiclient app. verify with extensions.conf file before changing.
this is the dial plan prefix used to send calls directly to a user voicemail from a live call in the astguiclient app. this is the no instructions setting.
dtmf send channel
this is the channel string used to send dtmf sounds into meetme conferences from the client apps. verify the exten and context with the extensions.conf file.
this is the channel group that outbound calls from this phone are placed out of. there are a couple routines in the client apps that use this. for zap channels you want to use something like zap/g2 , for iax2 trunks you would want to use the full iax prefix like iax2/vicitest1:secret@10.10.10.15:4569. verify the trunks with the extensions.conf file, it is usually what you have defined as the trunk global variable at the top of the file.
this is applicable to only unix/linux clients, the absolute path to mozilla or firefox browser on the machine. verify this by launching it manually.
this is the web address of the page used to do custom callerid lookups. default testing address is: http://astguiclient.sf.net/test_callerid_output.php
this is set to true if the call_log step is in place in the extensions.conf file for all outbound and hang up h extensions to log all calls. this should always be 1 because it is manditory for many of the system features to work properly.
set to true to allow user to switch to another user account. note: if user switches they can initiate recording on the new user phone conversation
set to true to allow user to start conference calls with upto six external lines.
set to true to allow user to be able to hang up any line at will through astguiclient. good idea only to enable this for admin users.
set to true to allow user to be able to grab and redirect to their extension any line at will through astguiclient. good idea only to enable this for admin users. but is very useful for managers.
set to true to allow user to be able to grab and redirect to their extension any line at will through astguiclient. good idea only to enable this for admin users. but is very useful for managers and as a training tool.
set to true to allow user to be able to park calls on astguiclient hold to be picked up by any other astguiclient user on the system. calls stay on hold for upto a half hour then hang up. usually enabled for all.
set to true to display a popup warning that the updater time has not changed in 20 seconds. useful for admin users.
set to true to log many actions of astguiclient usage to a text file on the user computer.
set to true to allow for numbers defined in the extensions.conf file to send callerid popup screens to astguiclient users.
set to true to display the voicemail button and the messages count display on astguiclient.
set to true to enable a new rate of refresh of call information for the astguiclient. default disabled rate is 1000 ms ,1 second. can increase system load if you lower this number.
in milliseconds. only used if fast refresh is enabled. default disabled rate is 1000 ms ,1 second. can increase system load if you lower this number.
if enabled the astguiclient connection will remain connected instead of connecting every second. useful if you have a fast refresh rate set. it will increase the number of connections on your mysql machine.
the mysql database server that this user should be connecting to.
the mysql database that this user should be connecting to. default is asterisk.
the mysql user login that this user should be using when connecting. default is cron.
the mysql user password that this user should be using when connecting. default is 1234.
the mysql tcp port that this user should be using when connecting. default is 3306.
the mysql database server that this user should be connecting to. secondary server, not used currently.
the mysql database that this user should be connecting to. default is asterisk. secondary server, not used currently.
the mysql user login that this user should be using when connecting. default is cron. secondary server, not used currently.
the mysql user password that this user should be using when connecting. default is 1234. secondary server, not used currently.
the mysql tcp port that this user should be using when connecting. default is 3306. secondary server, not used currently.
the id of the alias used to allow for phone load balanced logins. no spaces or other special characters allowed. must be between 2 and 20 characters in length.
the name used to describe a phones alias, must be between 2 and 50 characters in length.
the comma separated list of phone logins used when an agent logs in using phone load balanced logins. the agent application will find the active server with the fewest agents logged into it and place a call from that server to the agent upon login.
this is the conf file template id that this phone entry will use for its asterisk settings. default is --none--.
conf override settings
the name used to describe a group alias, must be between 2 and 50 characters in length.
caller id number
the caller id number used in this group alias. must be digits only.
caller id name
the caller id name that can be sent out with this group alias. as far as we know this will only work in canada on pri circuits and using an iax loop trunk through asterisk.
this field is where you put the asterisk servers name, doesnt have to be an official domain sub, just a nickname to identify the server to admin users.
the field where you use a small phrase to describe the asterisk server.
the field where you put the network ip address of the asterisk server.
set whether the asterisk server is active or inactive.
set the version of asterisk that you have installed on this server. examples: 1.2, 1.0.8, 1.0.7, cvs_head, really old, etc... this is used because versions 1.0.8 and 1.0.9 have a different method of dealing with local/ channels, a bug that has been fixed in cvs v1.0, and need to be treated differently when handling their local/ channels. also, current cvs_head and the 1.2 release tree uses different manager and command output so it must be treated differently as well.
this is the address or name of the asterisk server and is how the manager applications connect to it from where they are running. if they are running on the asterisk server, then the default of localhost is fine.
this is the port of the asterisk server manager connection and is how the manager applications connect to it from where they are running. the default of 5038 is fine for a standard install.
the username or login used to connect genericly to the asterisk server manager. default is cron
the secret or password used to connect genericly to the asterisk server manager. default is 1234
the username or login used to connect to the asterisk server manager optimized for the update scripts. default is updatecron and assumes the same secret as the generic user.
the username or login used to connect to the asterisk server manager optimized for scripts that only listen for output. default is listencron and assumes the same secret as the generic user.
the username or login used to connect to the asterisk server manager optimized for scripts that only send actions to the manager. default is sendcron and assumes the same secret as the generic user.
this is the secret, or password, for the server in the iax auto-generated conf file for this server on other servers. limit is 20 characters alphanumeric dash and underscore accepted. default is test. a strong conf file secret should be at least 8 characters in length and have lower case and upper case letters as well as at least one number.
server gmt offset
the difference in hours from gmt time not adjusted for daylight-savings-time of the server. default is -5
the extension prefix used on this server to send calls directly through agc to a specific voicemail box. default is 85026666666666
the default extension if none is present in the campaign to send calls to for  auto dialing. default is 8365
the default dial plan context used for scripts that operate for this server. default is default
setting this option to y will enable logging of system performance stats for the server machine including system load, system processes and asterisk channels in use. default is n.
this setting allows you to override the default of the display of the recording link in the admin web pages. default is server_ip.
this setting is where you can put a server ip or other machine name that can be used in place of the server_ip in the links to recordings within the admin web pages. default is empty.
if you want to force a rebuilding of the asterisk conf files or if any of the phones or carrier entries have changed then this should be set to y. after the conf files have been generated and asterisk has been reloaded then this will be changed to n. default is y.
this field is where you set the maximum number of minutes that a call recording initiated by the system can be. default is 60 minutes. this setting also limits the amount of time a 3-way call that has been left by an agent will stay up before it is terminated.
this field needs to be at least 2 characters in length and no more than 15 characters in length, no spaces. this is the id that will be used to identify the conf template throughout the system.
this is the descriptive name of the conf file template entry.
this field is where you can enter in the specific settings to be used by all phones and-or carriers that are set to use this conf template. fields that should not be included in this box are: secret, accountcode, account, username and mailbox.
this field needs to be at least 2 characters in length and no more than 15 characters in length, no spaces. this is the id that will be used to identify the carrier for this specific entry throughout the system.
this is the descriptive name of the carrier entry.
this field is where you can enter in the exact string needed in the iax or sip configuration file to register to the provider. optional but highly recommended if your carrier allows registration.
this optional field allows you to choose a conf file template for this carrier entry.
this field allows you to define the protocol to use for the carrier entry. currently only iax and sip are supported.
this optional field allows you to define a global variable to use for the carrier in the dialplan.
this optional field allows you to define a set of dialplan entries to use for this carrier.
this is the server that this specific carrier record is associated with.
this defines whether the carrier will be included in the auto-generated conf files or not.
the menu where you select the asterisk server that this conference will be on.
this option allows you to default the web display script to use utf8 characters and not do any latin-character-family regular expression filtering or display formatting. default is 0.
this setting allows you to enable non-english language translations on the system. a new section called languages under the admin section will also be available to manager languages. default is 0 for disabled.
this setting allows you to define whether temp files and authentication files should be placed in the webroot on your web server. default is 1.
if set to 1, this will allow the agent api interface to function. default is 0. 
this is the url or web site address that you will go to if you click on the home link at the top of the admin.php page.
this option will log to a text logfile on the webserver every time a call is transferred to an agent. default is 0, disabled.
this setting defines when all users are to be auto logged out of the timeclock system. only runs once a day. must be only 4 digits 2 digit hour and 2 digit minutes in 24 hour time. default is 0000.
this field displays the date of the last auto-logout.
this menu allows you to choose the format of the date and time that shows up at the top of the agent screen. the options for this setting are: default is ms_dash_24hr
default date format with year month day followed by 24 hour time
usa date format with month day year followed by 24 hour time
european date format with day month year followed by 24 hour time
text date format with abbreviated month day followed by 24 hour time
default date format with year month day followed by 12 hour time
usa date format with month day year followed by 12 hour time
european date format with day month year followed by 12 hour time
text date format with abbreviated month day followed by 12 hour time
this menu allows you to choose the format of the customer date and time that shows up at the top of the customer information section of the agent screen. the options for this setting are: default is al_text_ampm
this menu allows you to choose the format of the customer phone number that shows up in the status section of the agent screen. the options for this setting are: default is us_parn
usa dash separated phone number
usa dash separated number with area code in parenthesis
uk dash separated phone number with space after city code
australia space separated phone number
italy dash separated phone number
france space separated phone number
agent interface api access active
this option allows you to enable or disable the agent interface api. default is 0.
this option defines whether the agent sees 12 hour time with am pm options or 24 hour time on the callback setting screen in the agent interface. default is 0 for disabled.
ratio dial limit
this setting allows you to have a second web form for campaigns and in-groups in the agent interface. default is 0 for disabled.
this option allows you to enable or disable the qc or quality control features. default is 0 for inactive.
this is the ip address of the database for your queuemetrics installation.
queuemetrics database name
this is the database name for your queuemetrics database.
queuemetrics database login
this is the user name used to log in to your queuemetrics database.
queuemetrics database password
this is the password used to log in to your queuemetrics database.
this is the url or web site address used to get to your queuemetrics installation.
this is the ip address of the database for your vtiger installation.
this is the database name for your vtiger database.
this is the user name used to log in to your vtiger database.
this is the password used to log in to your vtiger database.
modify chat in-group
modify user - admin
modify campaign status
modify campaign hotkey
delete user
delete campaign
delete list
delete in-group
delete did
delete users group
delete phone
delete server
delete conference
dids
chat in-groups
quality control campaign
system summary stats
servers versions
grade
web vars
inbound group
all-campaigns - users can view any campaign
all-campaigns - users can qc any campaign
all-groups - users can qc any inbound group
help redirect
call limit
with filter
without filter
auto-generated
auto-generate
password
strength
campaign description
moh chooser
random
oldest_call_start
oldest_call_finish
overall_user_level
campaign_rank
campaign_grade_random
fewest_calls
longest_wait_time
webformtwo
form
webform
source campaign
system_internal - internal dnc list
dnc not deleted - this phone number is not in the do not call list
phone numbers
download numbers in this list to a file
filter phone group number not deleted - this phone number is not in the filter phone group list
filter phone group number not added - this phone number is already in the filter phone group list
add or delete numbers from the filter phone group list
add numbers to the filter phone group list
filter phone group
no spaces
oldest_inbound_call_start
oldest_inbound_call_finish
inbound_group_rank
ingroup_grade_random
fewest_calls_campaign
ring_all
chat
add a new email group
add a new chat group
next agent chat
source group id
copy chat group
chat group id
chat group name
source chat group id
did extension
no spaces or dashes
did description
source did
no spaces or special characters
numbers only, incremented, must be an existing vicidial user
pipe-delimited list
insert
filter comments
filter sql
state call time state
shift start time
shift end time
calculate shift length
shift weekdays
suspended
closed
pending
external
comma separated
template contents
registration string
account entry
globals string
dialplan entry
pass
department
job title
add a new agent conference
user id must be between 2 and 20 characters long
has been auto-generated
user copied
copied from
click here to go to the user record
campaign not added - there is already an inbound group in the system with this id
source campaign id must be between 2 and 8 characters in length
campaign copied
campaign hot key not added - there is already a campaign-hotkey in the system with this hotkey
hotkey must be a single character between 1 and 9
attempt delay must be at least 120 seconds and less than 43200 seconds or 12 hours
auto alt dial status not added - there is already an entry for this campaign with this status
auto alt dial status not added - please go back and look at the data you entered
agent pause code not added - there is already an entry for this campaign with this  pause code
agent pause code not added - please go back and look at the data you entered
pause code must be between 1 and 6 characters in length
pause code name must be between 2 and 30 characters in length
campaign dial status not added - there is already an entry for this campaign with this status
campaign dial status not added - please go back and look at the data you entered
preset not added - there is already an entry for this campaign with this preset
preset not added - please go back and look at the data you entered
preset name must be between 1 and 40 characters in length
preset number must be between 2 and 50 characters in length
preset added
areacode cid not added - there is already an entry for this campaign with this cid
areacode cid not added - please go back and look at the data you entered
areacode cid not deleted - this entry does not exist
areacode cid not deleted - please go back and look at the data you entered
list id must be greater than 100
group not added - there is already a campaign in the system with this id
email group not added - there is already a group in the system with this id
email group not added - there is already a campaign in the system with this id
chat group not added - there is already a group in the system with this id
chat group not added - there is already a campaign in the system with this id
email group not added - please go back and look at the data you entered
chat group not added - please go back and look at the data you entered
chat group id must be between 2 and 20 characters in length and contain no
chat group name and group color must be at least 2 characters in length
did not added - there is already a did in the system with this id
did not added - there is already a did in the system with this extension
did not added - please go back and look at the data you entered
did extension must be between 2 and 20 characters in length and contain no
did added
call menu not added - there is already a call menu in the system with this id
call menu not added - please go back and look at the data you entered
phone filter group not added - there is already a phone filter group in the system with this id
phone filter group not added - please go back and look at the data you entered
remote agents not added - there is already a remote agents entry starting with this user id
remote agents not added - you must use a valid user as the user_start for remote agents
remote agents not added - your number of lines overlaps with another remote agent
extension group entry not added - there is already an extension group entry with these values
extension group entry not added - please go back and look at the data you entered
extension group id and extension and rank must be at least 2 characters in length
script not added - there is already a script entry with this name
script not added - please go back and look at the data you entered
filter not added - please go back and look at the data you entered
filter added
call time definition not added - there is already a call time entry with this id
call time definition not added - please go back and look at the data you entered
state call time definition not added - there is already a call time entry with this id
state call time definition not added - please go back and look at the data you entered
holiday definition not added - there is already a holiday entry with this id
holiday definition not added - please go back and look at the data you entered
shift definition not added - there is already a shift entry with this id
shift definition not added - please go back and look at the data you entered
shift added
phone not added - there is already a phone in the system with this login
phone not added - there is already a phone alias in the system with this login
phone not added - there is already a voicemail id in the system with this id
phone alias not added - there is already a phone alias in the system with this id
phone alias not added - there is already a phone login in the system with this id
phone alias not added - please go back and look at the data you entered
group alias not added - there is already a phone alias in the system with this id
group alias not added - you cannot use reserved words in group aliases
group alias not added - please go back and look at the data you entered
server not added - there is already a server in the system with this id
server not added - please go back and look at the data you entered
server added
server trunk record not added - the number of trunks is too high
server trunk record not added - there is already a server-trunk record for this campaign
server trunk record not added - please go back and look at the data you entered
server trunk record added
conf template not added - there is already a template in the system with this id
conf template not added - please go back and look at the data you entered
carrier not added - there is already a carrier in the system with this id
carrier not added - please go back and look at the data you entered
carrier added
tts entry not added - there is already a tts entry in the system with this id
tts entry not added - please go back and look at the data you entered
music on hold entry not added - there is already a moh entry in the system with this id
music on hold entry not added - please go back and look at the data you entered
voicemail box not added - there is already a voicemail box in the system with this id
voicemail box not added - there is already a phone in the system with this voicemail id
voicemail box not added - please go back and look at the data you entered
screen label not added - there is already a label in the system with this id
screen label not added - please go back and look at the data you entered
contact not added - there is already a contact in the system with this name and number
contact not added - please go back and look at the data you entered
agent conference not added - there is already an agent conference in the system with this id and server
agent conference not added - please go back and look at the data you entered
agent conference added
system status not added - there is already a campaign-status in the system with this name
system status not added - there is already a global-status in the system with this name
system status not added - please go back and look at the data you entered
status category not added - there is already a status category in the system with this id
status category not added - please go back and look at the data you entered
status category added
user modified - admin
test call
not placed, number too small
placed to
campaign not modified - please wait for the whole page to load before submitting the form
the campaign hotkey needs to be at least 1 characters in length
campaign lead recycle not modified - please go back and look at the data you entered
campaign lead modified
agent pause code not modified - please go back and look at the data you entered
pause_code must be between 1 and 6 characters in length
pause_code name must be between 2 and 30 characters in length
agent pause code modified
qc settings not modified - please go back and look at the data you entered
survey settings not modified - please go back and look at the data you entered
list mix not modified - please go back and look at the data you entered
must be between 1 and 20 characters in length
name must be between 2 and 30 characters in length
must be at least 2 characters in length
list mix not modified: you cannot delete the last list_id entry from a list mix
list mix not added - please go back and look at the data you entered
list mix not added - there is already a list mix with this id in the system
list mix added
list mix not deleted - please go back and look at the data you entered
list mix deleted
list mix not activated - please go back and look at the data you entered
preset not modified - please go back and look at the data you entered
preset modified
territories reset
users not modified - please go back and look at the data you entered
group id and user group must be at least 2 characters in length
group not modified - please wait for the whole page to load before submitting the form
did not modified - please go back and look at the data you entered
must be at least 1 character in length
call menu not modified - please go back and look at the data you entered
filter phone group not modified - please go back and look at the data you entered
filter phone group name and id must be at least 2 characters in length
remote agents not modified - you must use a valid user as the user_start for remote agents
remote agents not modified - your number of lines overlaps with another remote agent
extension group entry not modified - please go back and look at the data you entered
extension group id and extension must be at least 2 characters in length
script not modified - please go back and look at the data you entered
filter not modified - please go back and look at the data you entered
call time not modified - please go back and look at the data you entered
state call time not modified - please go back and look at the data you entered
holiday not modified - please go back and look at the data you entered
shift definition not modified - please go back and look at the data you entered
list mixes
qc
auto alt dial statuses
lead recycle entries
modify campaign - detail
new copied chat group addition
new campaign hotkey addition
copy chat in-group
add new chat in-group
add new did
total status flags summary
status breakdown for list id
download stat breakdowns
status flags summary for list id
download flag breakdowns
and % of total leads in list
total leads:
list name:
download list summaries
individual list id summaries
total list id summary
active/inactive
download full report
list status stats
please select a list or lists above and click submit
please enter a caller, receiver and callerid number above and click submit
receiver
sender
vicidial: manual cid call
show parks-holds
dead time %
pausetime %
dispotime %
talk time %
wait %
avg park
park time
parkscall
dead time
dispo time
agent time breakdown
deadtime
pausetime
dispotime
talktime
parks/call
avgpark
parktime
parks
 note: stats taken from shift specified
vicidial report log
vicidial api log
web server
vicidial user log
webserver/url log records for
urls
all webservers
webservers
all urls
webserver id(s)
prev 1000 records
url response
url
resp sec
url date
url log records for
url type
url type breakdown for
cause
all url types
sip
outbound cid
sip hangup cause
timeout
caller code
dial log records for
server(s)
total closers
conv
average time in queue for customers
closer stats
total fronters
other
xfers
fronter stats
customers
status   customers
sale dispo string
totals for
in-group fronter-closer stats report
please select an in-group and date above then click submit
new notes
error! you cannot edit this timeclock record
logout time
last change
manager ip
timeclock id
click here to view
the timeclock session has been updated
timeclock record edit for
administration: timeclock record edit
length(min.)
admin: administration
admin: phone stats
qcchangelist
post
debug1
scheduled_callback
new_record
original_record
elapsed
qc user
new status
old status
quality control log records for this lead
if you want to change this lead to a scheduled callback, first change the disposition to cbhold or similar, then submit and you will be able to set the callback date and time.
january
this feature is not active yet
disable qc log entry
cbhold - scheduled callback
qc result
comment history
view only - no changes
callback information
proceed to qc campaign
go back to re-modify this qc lead
qc campaign
qc modify lead
vt accounts
list all territories
error: territory not found
users in this territory
accounts
error: this territory is not in the system with this name
error: territory must be filled in
error: there is already a territory in the system with this name
error: territory and territory description must be filled in
error: this territory user is not in the system
error: this territory user is already in the system
error: territory, user and level must be filled in
standard_agent
bottom_agent
top_agent
notice: had to add user territory
error: territory and user must be filled in
change vtiger territory owner
error: account id and user must be filled in
update vicidial list owner
new owner
administration: user territories
error: user territories are not active on this system
error: you must enter extensions
error: you must enter servers
you now need to manually trigger a conf file rebuild from the system settings screen
phones aliases inserted
phones inserted
error: problem inserting phone alias
error: server does not exist
error: phone already exists
error: problem inserting phone
note: submitting this form will not trigger a conf file rebuild
one extension per line only
one server_ip per line only
this setting allows you to activate or deactivate the dialpad for this webphone. default is y for enabled. toggle will allow the user to view and hide the dialpad by clicking a link. this feature is not available on all webphone versions. toggle_off will default to not show the dialpad on first load, but will allow the user to show the dialpad by clicking on the dialpad link.
setting this option to y will attempt to load a web-based phone when the agent logs into their agent screen. default is n. the y_api_launch option can be used with the agent api to launch the webphone in a separate iframe or window.
bulk phones insert help
administration: phones bulk insert
you do not have permissions to manage phones
current campaign
change
yes, by
group alias summary
group alias report
export callcard calls report
administration: export callcard calls report
there are no calls during this time period for these parameters
click here to qc modify this lead
click here to see lead modify changes to this lead
recordings for this lead
outbound emails for this lead
action
ivr logs for this lead
sub
agent log records for this lead
closer records for this lead
alt count
alt note
no callback records found
callback disposition
change scheduled callback date
change to useronly callback
change useronly callback user
new callback owner userid
change to anyone callback
callback details
add closer log record
modify closer log
modify agent log
modify vicidial log
scheduled callback
archived logs shown in red, there may be duplicates with non-archived log entries
archived log search enabled
archived lead
vicidial_callback record changed to
vicidial_callback record changed to useronly, user
vicidial_callback record user changed to
vicidial_callback record changed to anyone
lead added to dnc list
scheduled callback added
vicidial_callback record inactivated
lead does not exist
administration: lead record modification
inbound debug
adapt debug
campaign debug
you do not have permissions for campaign debugging
this campaign has $active_leads leads to be dialed in those lists
last agent
error: you must search for something! go back and search for something
inbound log results
there are no outbound calls matching your search criteria
did id
inbound did log results
there are no inbound did calls matching your search criteria
ingroup
there are no inbound calls matching your search criteria
outbound log results
archived log search options
log search options
archive search
lead search options
you do not have permissions to search leads
trunk short
front
default
closer
server-specific real-time report
email frame
date sent
frequency
protocol
reply-to address
account name
account id
delete email account
error - source email does not exist
account
there was an unknown error when attempting to update account
there was an unknown error when attempting to create the new account
email reply-to address is invalid or null
email account password is invalid or null
email account user is invalid or null
email account name is invalid or null
email account server is invalid or null
email account id is invalid or null
default list id is invalid or null
you do not have permissions to modify email accounts
administration: dialer email account fields
maximum queue time
total abandon calls
average queue time
total queue time
average talk
total talk
total answer
maximum
exclude outbound drop groups
leads in them
this is to avoid data inconsistencies
the following are basic lead management tools.  they will only work on inactive lists with less than
leads delete from list
that were called
from the status
times
and that were called
with the status
administration: lead tools
galleria internal closer group
vicidial closer: popup
preview lead skips for this time period: (10000 record limit)
query
results
sec
lead searches for this time period: (10000 record limit)
c3hu
preset
alias
dialed
manual outbound calls for this time period: (10000 record limit)
recid
recordings for this time period: (10000 record limit)
(in hh:mm:ss)
agent activity for this time period: (10000 record limit)
agent(s)
wait(s)
wait (s)
agent (s)
inbound/closer calls for this time period: (10000 record limit)
attachment
outbound emails for this time period: (10000 record limit)
outbound calls for this time period: (10000 record limit)
blend
closer in-group selection logs
ipaddress
phone_ip
phone_login
computer
session
agent login/logout time
hours:mm:ss
agent talk time and status
view user stats
pause length (hh:mm:ss)
event time
agent pause logs
modify did
did traffic report
user stats for
did call stats for
administration: did call stats
this user does not exist
code
language listings
click here to see admin changes to this language entry
add a new language phrase
translated only
not translated only
display all
not translated
phrases
modify a language record
language deletion completed
click here to delete language entry
language entry deletion confirmation
language id be at least 2 characters in length
language entry not deleted - please go back and look at the data you entered
new phrase added to this language id
phrase already exists in this language id
language entry not modified - please go back and look at the data you entered
language entry modified
language phrase not modified - please go back and look at the data you entered
phrases updated
phrases added
phrases submitted
language import not processed - please go back and look at the data you entered
language entry copied
language entry not copied - invalid source language
populated with gathered phrases
language entry added
language entry not added - please go back and look at the data you entered
add and update phrases
language entry not added - there is already a language entry in the system with this id
only update existing phrases
only add missing phrases
source language id
copy a language entry
admin phrases only
agent phrases only
all gathered phrases
leave empty
add new language entry
language list
copying new language entry
modify language entry
modify language phrase entry
delete language entry
adding new language entry
export language phrases
copy language entry
import language phrases
add language entry
delete phrase
last modified
all phrases
only translated phrases
only not translated phrases
you can only edit one phrase translation at a time
submitting translation
the only not translated phrases option will only export phrases that have no translated phrase. the only translated phrases option will only export phrases that have no translated phrase. the all phrases option will export all phrases for the selected language. default is only not translated phrases.
export action
one phrase per line, english text then a pipe then translated text.
import data
the only add missing phrases option will not modify any existing phrase translations, it will only add phrases that are missing. the only update existing phrases option will not add any new phrases, it will only update the translations of matching phrases. the add and update phrases option will both add missing phrases and update existing phrases. default is only add missing phrases.
import action
this option will populate the new language with all of the phrases that were gathered while parsing through the web pages. setting this to agent will populate only the agent screen phrases. setting this to admin will populate only the administration screen phrases. setting this to all will populate all gathered phrases. default is leave empty.
populate language
the text as it appears in the web screens in english.
english text
administrative user group associated with this language entry.
the web browser code to be used to identify the native web browser language that this language is intended for. for example, united states english is en-us. this is not a required field.
description of the language entry.
language code
language description
the unique id that the language will be referred to in the system. it should contain no spaces or special characters other thsn underscores or dashes.
language id
administration: languages
language phrase entry modified
language phrase entry does not exist
language entry does not exist
error: incomplete input
you do not have permissions to modify languages
total active agent time:
admin: agent time sheet
statuses to dedupe against (optional)
go to lead loader
no templates exist
choose an existing template
needed for field assignation
template creation failed
no custom fields assigned
new template created successfully
view complete excel sales report for this shift
timestamp
view complete excel fronter report for this shift
customer name
recording id
sales rep(s)
sales made
non-transfer
sorted by call date
transfer
campaign is
if you enter values in both fields, the results will be limited by the first criteria met
view the last
view sales made within the last
select a campaign
select list id(s) # (optional)
outbound recent sales report
must be
number of leads per list
original list
start destination list
list split
this is the list split tool.  it will only work on inactive lists. it will split an existing list into several new lists with the same options as the original list. this includes copying the customer fields from the original.
leads placed into each new list.
with
was split into lists
you are about to split list %1s into %2s new lists with %3s leads in each of the new lists. the new lists will start with list id %4s.
number of leads per list must be a numeric value.
this is to ensure that new lists will not interfere with the existing ones.
the start destination list must be greater than or equal to
click here to start over.
is not a valid list id in the system.
administration: list split tool
list split tool
you need to be a level 9 user to use this tool
interval breakdown
agent pause time (h:m:s)
out
agent login time (h:m:s)
agent pause time
agent login time
agent pause time(h:m:s)
agent login time(h:m:s)
dnc calls
no answer percent
agent release calls
sale calls
system release calls
release
time(h:m:s)
multi-campaign breakdown
system
outbound summary interval report
30 minutes
please select a campaign and date range above and click submit
15 minutes
time interval
campaigns permissions error
view past scrubs
landline
exclusion value
exclusion field (optional)
cellphone
mins
list conversions (optional)
time until activation
field to update (optional)
nanpa scrub scheduler
until run time
conversion lists
update field
your scheduled nanpa scrubs
click here to refresh the page
admin nanpa updater
rec
error: admin -> system settings -> active voicemail server is not set
vicidial: agents time on calls campaign
show agent name
show agent id
dropped / answered
view more settings
all active
vicidial campaign
vicidial: time on vdad campaign
number dialed to reach agents
this remote agent does not exist
date summary
server summary
route
did summary
inbound did report
9am-11pm
9am-10pm
10am-5pm
no parked calls
parked_time
parked_by
channel_group
phone station id
please enter your phone_id
the extension you entered does not exist, please try again
extension found, forwarding you to closer page, please wait 3 seconds
inbound call groups
please select the groups you want to pick calls up from
closer: main
conversion rate
connect pct
contact pct
sph gap
avg pause time
avg wait time
callable leads
pct
gap
in
convrsn
connect
contact
sph
logged
callable
dashboard report - list management report
hour range
dashboard report - hourly report
drop ratio
abandon rate
ratio
rate
dashboard report - daily project detail
time zones
only used in hourly report
file ids
hourly report
daily project detail
list management
list management reports
vici campaign
tc login
vici last log
tc time
user status for user group
tc logged out only
tc logged out and vici active
vici active only
tc logged in only
tc logged in and vici active
vicidial column
file
debug: usacan prefix check
file using template
first spreadsheet
spreadsheet
error - template no longer exists
the file does not have the required number of fields to process it
done
dup
inv
invalid list id
row
bad- phone
invalid phone number nanpa areacode prefix
invalid phone number areacode
invalid phone number prefix
invalid phone number length
list id override for this file
processing file
load another lead file
lead file
list loader 4th gen
old lead loader
nanpa areacode prefix first
owner time zone code first
postal code first
country code and area code only
lead time zone lookup
check for valid nanpa prefix and areacode
check for valid prefix and areacode
check for valid prefix
check for valid areacode
no usacan valid check
change language
you are not allowed to view reports
vicidial: agent disposition
date - from
to
please select a server and date above and click submit
time range
disposition details
user name
id
calls
talk
talkavg
totals
agent time sheet for
date
please select an agent id and date-time above and click submit
note: stats taken from available agent log data
agent time sheet
talk time:
average
pause time:
wait time:
wrapup time:
total active agent time
talk time
pause time
wait time
wrapup time
call activity summary
first login:
first login
last log activity:
last log activity
total logged-in time:
total logged-in time
timeclock login/logout time
event
ip address
login only
total
bad channel
make sure the zap channel is live and try again
fronter-closer: popup
the phone number you entered does not have 10 digits
it has
please correct it and try again
the confirmation id is either missing or not enough characters in length
recording command sent for channel
call referred by
view customer info and disposition call
cof mw customer search
search
universal closer group
new search
reservation number
confirmation
back
record command failed for channel
please go back and try again
inbound
admin
load balanced
load balanced overflow
server only
in-group
phone code
did
extension
context
agi
administration
auto-alt dial
presets
ac-cid
add a new list
show qc campaigns
enter qc queue
modify qc codes
show scripts
add a new script
show filters
add a new filter
add a new in-group
add new email group
ra extensions
show user groups
add a new user group
group hourly report
show extension groups
system settings
system statuses
languages
audio avatars
contacts
home
show campaigns
real-time campaigns summary
add a new call time
add a new state call time
show phones
show conferences
show vicidial conferences
add a new vicidial conference
show servers
show carriers
add a new carrier
callcard summary
runs
batches
callcard search
callcard log export
show languages
add a new language
copy a languages entry
import phrases
export phrases
show avatar entries
add a new avatar entry
copy an avatar entry
show voicemail entries
add a new voicemail entry
qc status codes
teams/user groups
all user groups
show additional statuses
no additional statuses
display as
text
html
leads
contact ratio
system time
sales
sales to leads ratio
sales to contacts ratio
sales per hour
incomplete sales
cancelled sales
callbacks
first calls
avg sale time
avg contact time
call center total
team
agent name
agent id
nonpause time
sales per working hour
first call resolution
average sale time
average contact time
totals:
no agents found under these report parameters
team name
team id
does not match sounds web server ip
invalid file name
new web directory created
you are not allowed to upload audio files
audio file set for deletion
uploaded
size
no file uploaded
audio file list
webphone
select campaigns
select user groups
screen refresh rate
minutes
hours
years
no
only
monitor
barge
select user group
dialable leads alert
show drop in-group row
show carrier stats
agent time stats
success: calling
summary
view more
view less
hide user group
view user group
hide server info
show server info
hide waiting calls
show waiting calls
hide in-group stats
show in-group stats
hide phones
hide custphones
show custphones
am
pm
all
daytime
10am-6pm
9am-1am
inbound service level report
days
avg
shift
hold(s)
calltime
date-time range
drops
drop
drop(s)
hold
min:sec
shift date-time range
avg drop(s)
avg hold(s) hold
avg hold(s) total
total calltime min:sec
avg calltime seconds
avg hold(s)
hold time, call and drop stats
graph in 15 minute increments of average hold time for calls taken into this in-group
graph in 15 minute increments
of average hold time for calls
taken into this in-group
time
avg hold time (sec)
(in seconds)
calls handled
15 min int
max
average hold time
time 15-min int
avg hold time
time - 15 min int
avg secs
max secs
% of calls grouped by hold time (sec)
average time before answer (sec)
avg time before answer(sec)
run time
you do not have permission to be here
currently running nanpa scrubs
past nanpa scrubs for user
show more processes
start time
last updated
filter count
status line
last script output
switch to lists
list id summary
list
inactive
total:
status flag summary
status flag
status flags summary:
and % of leads in selected lists
sale
dnc
customer contact
not interested
unworkable
sched callbacks
completed
status flags summary
scheduled callbacks
custom status category stats
description
per list detail stats
total leads
status flag breakdown
status breakdown
flag
count
status flags breakdown
(and % of total leads in the list)
human answer:
sale:
dnc:
customer contact:
not interested:
unworkable:
sched callbacks:
completed:
and % of total leads in the list
qc is not enabled for your user account
qc user level is too low
cannot call prospect. you are not logged in as
cannot call prospect
agents logged in as
status must be paused to call lead
is presently in
call lead
date/time range
please select a server and date/time range above and click submit
server performance report
totals, peaks and averages
total calls in/out on this server:
total off-hook time on this server (min):
average/peak channels in use for server:
average/peak load for server:
average user process cpu percentage:
average system process cpu percentage:
average idle process cpu percentage:
line graph
rows
tick
scale
closer: call disposition
hangup command sent for channel
hangup command failed for channel
fronter
address 1
address 2
address 3
security
disposition
end call
no list download permission
you are not allowed to download this list
there are no leads in list_id
you do not have permissions for campaign modification
hopper list report
leads in hopper
lead id
phone num
gmt
source
sources
auto-alt-dial
xth new lead order
non-agent api hopper load
no-hopper queue insert
recycled leads
standard hopper load
today
yesterday
2 days ago
3 days ago
5 days ago
10 days ago
30 days ago
all users
please select a campaign and date-time above and click submit
note: stats taken from shift specified
performance details
agent performance comparison
starting date
performance summary
sale conv
conversion rate to calls
sales per hr
move_submit
update_submit
delete_submit
callback_submit
confirm_move
confirm_update
confirm_delete
confirm_callback
you do not have permissions to load leads
you do not have permissions to modify leads
you do not have permissions to modify lists
basic lead tools
advanced lead tools
enable_move_status
enable_move_country_code
enable_move_vendor_lead_code
enable_move_source_id
enable_move_owner
enable_move_state
enable_move_entry_date
enable_move_modify_date
enable_move_security_phrase
enable_move_count
move_country_code
move_vendor_lead_code
move_source_id
move_owner
move_state
move_entry_date
move_modify_date
move_security_phrase
move_from_list
move_to_list
move_status
move_count_op
move_count_num
less than
less than or equal to
greater than
greater than or equal to
status is like
country code is like
vendor lead code is like
source id is like
owner is like
state is like
security phrase is like
entry date is blank
entry date was on
modify date is blank
last modify date was on
called count is
sorry. this operation will cause list
to exceed
leads which is not allowed
click here to start over
you are about to move
leads from list
with the following parameters
please press confirm to continue
confirm
leads have been moved from list
enable_update_from_status
enable_update_country_code
enable_update_vendor_lead_code
enable_update_source_id
enable_update_owner
enable_update_state
enable_update_entry_date
enable_update_modify_date
enable_update_security_phrase
enable_update_count
update_country_code
update_vendor_lead_code
update_source_id
update_owner
update_state
update_entry_date
update_modify_date
update_security_phrase
update_list
update_to_status
update_from_status
update_count_op
update_count_num
you are about to update
leads in list
to the status
had their status changed to
enable_delete_country_code
enable_delete_vendor_lead_code
enable_delete_source_id
enable_delete_owner
enable_delete_state
enable_delete_entry_date
enable_delete_modify_date
enable_delete_security_phrase
enable_delete_count
delete_country_code
delete_vendor_lead_code
delete_source_id
delete_owner
delete_state
delete_entry_date
delete_modify_date
delete_security_phrase
delete_list
delete_status
delete_count_op
delete_count_num
delete_lead_id
lead id is like
source id code is like
you are about to delete
enable_callback_entry_date
enable_callback_callback_date
callback_entry_start_date
callback_entry_end_date
callback_callback_start_date
callback_callback_end_date
callback_list
entry time greater than
entry time less than
callback time greater than
callback time less than
you are about to switch
call backs in list
from useronly callbacks to everyone callbacks with these parameters
leads have been set to anyone callbacks from list
processing all campaigns
the following are advanced lead management tools.  they will only work on inactive lists with less than
leads in them. this is to avoid data inconsistencies
move leads
from list
select a list
to list
select a status
all statuses
country code
source id
owner
entry date
modify date
called count
move
update lead statuses
to status
from status
update
delete leads
switch callbacks
callback date
cannot be blank
if you wish to search for an empty field use ---blank--- instead
the field
must have a value
administration: useronly callbacks transfer
useronly callback transfer
you are about to transfer
from user
to user
click to confirm
click to cancel
agents with callbacks
no callbacks
transfer to
administration: campaign lists reset
select campaign
reset all/active only
active lists only
all lists
lists resetting
not
vicidial group
you are not authorized to view this page.
you do not have permissions to modify audio
administration: audio avatars
avatar id
the unique id of the avatar, must contain no spaces or special characters other than letters numbers dashes or underscores.
avatar name
the name of the avatar, will be displayed to the agent at the top of the avatar control screen.
avatar notes
for administrative notes only, not displayed to agents.
avatar api user
the system user that will trigger the avatar audio events, must be a valid user in the system with permission to use the api.
avatar api pass
the password for the system user that will trigger the avatar audio events.
for this avatar to be used by agents, it must be set to active y. default is y.
audio functions
the list of audio functions that you want the avatar to allow the agents to perform, separated by dashes. currently non-functional. default is play-stop-restart.
audio display
what you want to show up to the agents on the buttons to play the audio, separated by dashes. file will display the filename of the audio file. name will display the avatar name. you can choose either of these or both together. default is file-name.
administrative user group associated with this avatar.
audio filename
filename of the audio file you want to play, without a file extension. must be present in the audio store to work properly. can be displayed to the agent on the audio buttons if file is in the audio display field.
audio name
descriptive name of the audio file you want to play. can be displayed to the agent on the audio buttons if name is in the audio display field.
rank
the vertical order in which the audio file will be displayed to the agent.
horz
the horizontal order in which the audio file will be displayed to the agent.
primary or secondary level of the audio. level 2 audio files are always below a level 1 audio file.
add
put a new audio file on the primary level 1 or underneath a level 1 in the secondary level 2 position.
add avatar entry
copy avatar entry
adding new avatar entry
copying new avatar entry
modify avatar entry
delete avatar entry
avatar list
admin log
you are not authorized to view this section
error: avatars are not active on this system
add new avatar entry
source avatar id
avatar entry not added - there is already an avatar entry in the system with this id
avatar entry not added - please go back and look at the data you entered
avatar entry not added - invalid api user
avatar entry added
avatar entry not copied - invalid source avatar
avatar entry copied
avatar entry not modified - please go back and look at the data you entered
avatar entry modified
avatar entry not deleted - please go back and look at the data you entered
avatar id be at least 2 characters in length
avatar entry deletion confirmation
click here to delete avatar entry
avatar deletion completed
modify a avatar record
n
y
filename
name
new
sample avatar view
click here to see admin changes to this avatar entry
avatar listings
api user
admin change log: section records
date time
ip
section
record id
goto
runtime
date range
outbound report
range
ivr stats report
calls taken into this ivr
calls with no callerid
unique callers
queue
ivr
percent
call path
ivr calls
queue calls
queue drop calls
queue drop percent
ivr avg time
total avg time
ivr stats
time stats
graph in 15 minute increments of total calls taken into this ivr
hour
galleria test closer group
buyers edge internal closer group
galleria closer group
internal call galleria front
touchasia call simple escapes front
debitsupplies call simple escapes front
vishnu call simple escapes front
include drop
rollover
bottom graph
carrier stats
outbound calling stats
total calls placed from this campaign
average call length for all calls in seconds
calls that went to rollover in-group
human answers
total human answered calls for this campaign
average call length for all ha in seconds
total time
total outbound drop calls
percent of drop calls taken out of answers
percent of drop/answer calls with rollover
average length for drop calls in seconds
productivity rating
no answers
total na calls -busy,disconnect,ringnoanswer
total auto na calls -system-set
total manual na calls -agent-set
average call length for na calls in seconds
hangup reason
no answer
call status stats
call time
agent time
avg time
calls/hour
calls/hr
agent calls/hr
list id stats
carrier call statuses
agent preset dials
agent stats
time h:m:s
total agents
average wait time between calls
outbound
minutes at
live in-group agent report
please select a in-group above and click submit
live current agents logged in to take calls from
live agents in in-group
last activity
default agents in in-group
logged in
all dates
for leads called
through
warning: query resulting from report parameters is too large.  running report by list id selection only.
called counts within list(s)
subtotal
vicidial: park stats
please select a group and date above and click submit
total calls taken in this group:
average hold time(seconds) for all calls:
total dropped calls:
average hold time(seconds) for dropped calls:
time m
avrg m
graph in 15 minute increments of total incoming calls for this group
real-time main report
(to select more than 1 campaign, hold down the ctrl key and click)
slow
please select a campaign from the pulldown above
answered
calls today
tma
average hold time for answered calls
drops today
average hold time for dropped calls
answers today
drop percent
average hold time for all calls
drop in-group stats
drops/answers
hangup status
24 hours
6 hours
1 hour
15 min
5 min
1 min
no log entries
agent dial presets
preset names
agent non-pause time / answers
productivity
dial level
trunk short/fill
filter
max level
dropped max
target diff
intensity
taper time
avail only
dialable leads
avg agents
hopper
min/auto
dropped
dl diff
dropped percent
diff
agent avg wait
avg custtime
avg acw
avg pause
close alert
campaigns with no dialable leads
current active calls
calls being placed
calls waiting for agents
calls in ivr
agentonly
dialtime
call type
agents time on calls campaign
station
show id
show name
sessionid
cust phone
call server ip
pause
listen
agents logged in on all servers
system load average
balanced call
agent waiting for call
agent waiting for call > 1 minute
agent waiting for call > 5 minutes
agent on call > 10 seconds
agent on call > 1 minute
agent on call > 5 minutes
agent paused > 10 seconds
agent paused > 1 minute
agent paused > 5 minutes
agent in 3-way > 10 seconds
agent on a dead call
agent phone ringing
denotes on-hook agent
agents waiting
agents in dispo
no agents on calls
vicidial welcome
agent login
administration: lists custom fields
help has moved to
append
replace
connect error
starting replace copy
starting append copy
field exists
starting update copy
error: you must enter a field label, field name and field size
error: you must enter field options when adding a select, multi, radio or checkbox field type
error: you must enter field options when updating a select, multi, radio or checkbox field type
modify custom fields: list id
label
cost
field order
left
top
area
multi
radio
checkbox
script
hidden
hideblob
readonly
horizontal
vertical
delete this custom field
new field rank
click here to see admin changes to this lists custom fields
custom fields
could not execute
field not added, please go back and try again
non-db
field not modified, please go back and try again
field not deleted, please go back and try again
administration: group hourly stats
tsr
day
stats
example
date with hour
vicidial: time on park
minute or more on hold
over
minutes on hold
no live calls waiting
vicidial: agents time on inbound calls
agents on calls on server
minutes or more on call
minutes on call
email accts
inbound dids
ivr report
please select an email account and date range above and click submit
please select a did and date range above and click submit
inbound email stats
inbound call stats
multi-group breakdown
emails
ivrs
total emails taken in to this in-group:
average email length for all emails:
answered emails:
average queue time for answered emails:
emails taken into the ivr for this in-group:
total emails taken in to this in-group
average email length for all emails
answered emails
average queue time for answered emails
emails taken into the ivr for this in-group
average call length for all calls:
answered calls:
average queue time for answered calls:
calls taken into the ivr for this in-group:
total calls taken in to this in-group
average call length for all calls
answered calls
average queue time for answered calls
calls taken into the ivr for this in-group
total drop emails:
drop/answered
average hold time for drop emails:
average hold time for drop calls:
total drop calls
average hold time for drop calls
custom indicators
(answered/total emails taken in to this in-group):
(dropped/answered):
(answered/total emails taken in to this in-group)
(dropped/answered)
(answered/total calls taken in to this in-group):
(answered/total calls taken in to this in-group)
(answered within %1s seconds/answered):
(answered within %1s seconds/answered)
queue stats
total emails that entered queue:
average queue length for queue emails:
average queue length across all emails:
total emails that entered queue
average queue length for queue emails
average queue length across all emails
total calls that entered queue:
average queue length for queue calls:
average queue length across all calls:
total calls that entered queue
average queue length for queue calls
average queue length across all calls
call
hold time breakdown in seconds
drop time breakdown in seconds
answered time and percent breakdown in seconds
interval
int
cumulative
cum
cum ans
hangup reason stats
reason
status stats
initial queue position breakdown
total agents:
graph in 15 minute increments of total
answered time breakdown in seconds
administration: user status
user status for
changed to
val values
has been emergency logged out, make sure they close their web browser
is not logged in
you have now logged-in the user
you have now logged-out the user
amount of time user was logged-in
error: timeclock log problem, could not process
agent logged in at server
in session
from phone
agent is in campaign
hungup last call at
closer groups
manager ingroup select
outbound auto-dial
emergency log agent out
agent is not logged in
currently active in chats
is logged in to the timeclock
login time
from
timeclock log this user out
is not logged in to the timeclock
last logout time
timeclock log this user in
user multiple day status detail report
snapshot time
snapshot from
inventory statuses results
inactive statuses results
not called
full dialable sql
call list
list description
start inv
call inv
dial avg
pen.
no filtr
one-off
call inv total
call inv - no filter
call inv - one-offs
call inv - inactive dialable statuses
report type
time setting
local
ignore local campaign call time
default to 24 hours
report source
snapshot
executed in
administration: manager chat interface
error: chats are not enabled on this system
vicidial manager chat interface
current live agents
current live campaigns
no live agents
no live user groups
current live user groups
no live campaigns
clear selections
message
send to
allow agent replies
selected agents
all live agents
please select a campaign or user group and date-time above and click submit
user time-clock detail
agent time-clock detail
time clock
time clock punches
user/user group
user,id,group,time clock,time clock punches
not in system
group not in system
done analyzing
denotes autologout from timeclock
show %s
agent performance detail
agents details
current user group
most recent user group
pausavg
waitavg
dispo
dispavg
dead
deadavg
custavg
pause avg
wait avg
talk avg
dispo avg
dead avg
cust
cust avg
call stats breakdown
statistics related to handling of calls only
most recent user grp
nonpause
pause code breakdown
blank
first login date
last login date
computer ip
browser
server phone
phone ip
user group login report
vicidial: agent performance
please select a server and date-time above and click submit
note: stats taken from 6 hour shift specified
switch to campaigns
lists pass report
lead
cnt rate
conv rate
  dnc
 dnc
dnc rate
cust cont
cuct rate
unworkabl
unwk rate
schedl cb
shcb rate
comp rate
load date
list id and name
1st pass
2nd pass
3rd pass
4th pass
5th pass
life
first load date
contacts 1st pass
contacts 2nd pass
contacts 3rd pass
contacts 4th pass
contacts 5th pass
contacts life
cnt rate 1st pass
cnt rate 2nd pass
cnt rate 3rd pass
cnt rate 4th pass
cnt rate 5th pass
cnt rate life
sales 1st pass
sales 2nd pass
sales 3rd pass
sales 4th pass
sales 5th pass
sales life
conv rate 1st pass
conv rate 2nd pass
conv rate 3rd pass
conv rate 4th pass
conv rate 5th pass
conv rate life
dnc 1st pass
dnc 2nd pass
dnc 3rd pass
dnc 4th pass
dnc 5th pass
dnc life
dnc rate 1st pass
dnc rate 2nd pass
dnc rate 3rd pass
dnc rate 4th pass
dnc rate 5th pass
dnc rate life
customer contact 1st pass
customer contact 2nd pass
customer contact 3rd pass
customer contact 4th pass
customer contact 5th pass
customer contact life
customer contact rate 1st pass
customer contact rate 2nd pass
customer contact rate 3rd pass
customer contact rate 4th pass
customer contact rate 5th pass
customer contact rate life
unworkable 1st pass
unworkable 2nd pass
unworkable 3rd pass
unworkable 4th pass
unworkable 5th pass
unworkable life
unworkable rate 1st pass
unworkable rate 2nd pass
unworkable rate 3rd pass
unworkable rate 4th pass
unworkable rate 5th pass
unworkable rate life
scheduled callback 1st pass
scheduled callback 2nd pass
scheduled callback 3rd pass
scheduled callback 4th pass
scheduled callback 5th pass
scheduled callback life
scheduled callback rate 1st pass
scheduled callback rate 2nd pass
scheduled callback rate 3rd pass
scheduled callback rate 4th pass
scheduled callback rate 5th pass
scheduled callback rate life
completed 1st pass
completed 2nd pass
completed 3rd pass
completed 4th pass
completed 5th pass
completed life
completed rate 1st pass
completed rate 2nd pass
completed rate 3rd pass
completed rate 4th pass
completed rate 5th pass
completed rate life
cust cnt 1st pass
cust cnt 2nd pass
cust cnt 3rd pass
cust cnt 4th pass
cust cnt 5th pass
cust cnt life
cust custcnt rate 1st pass
cust custcnt rate 2nd pass
cust custcnt rate 3rd pass
cust custcnt rate 4th pass
cust custcnt rate 5th pass
cust custcnt rate life
unwrk 1st pass
unwrk 2nd pass
unwrk 3rd pass
unwrk 4th pass
unwrk 5th pass
unwrk life
unwrk rate 1st pass
unwrk rate 2nd pass
unwrk rate 3rd pass
unwrk rate 4th pass
unwrk rate 5th pass
unwrk rate life
schd clbk 1st pass
schd clbk 2nd pass
schd clbk 3rd pass
schd clbk 4th pass
schd clbk 5th pass
schd clbk life
schd clbk rate 1st pass
schd clbk rate 2nd pass
schd clbk rate 3rd pass
schd clbk rate 4th pass
schd clbk rate 5th pass
schd clbk rate life
compltd 1st pass
compltd 2nd pass
compltd 3rd pass
compltd 4th pass
compltd 5th pass
compltd life
compltd rate 1st pass
compltd rate 2nd pass
compltd rate 3rd pass
compltd rate 4th pass
compltd rate 5th pass
compltd rate life
all servers
dial status breakdown for
hangup cause
sip error reason breakdown for
sip code
sip hangup reason
carrier log records for
records
unique id
call date
dial time
answered time
prev
next
no records found
you do not have permissions to modify campaigns
this campaign is not set to auto-alt-dial multi_lead
multi-lead alt dial settings updated
error: problem updating campaign
error: problem with data
phone types within the lists for this campaign
phone number type
called
selected
old rank
new rank
subtotals
lead_ascend
lead_descend
calltime_ascend
calltime_descend
please select a date range above and click submit
list update process report
list update summary
result
updates
list update detail
lead_id
vendor_id
old_status
old_list
updated_rows
you do not have permissions for export reports
there are no outbound calls during this time period for these parameters
there are no inbound calls during this time period for these parameters
there are no calls during this time period for these parameter
header row
recording fields
location
per call notes
export fields
standard
extended
email groups
select date criteria
date email received
date email viewed
date email answered
select report type to display
emails received
emails viewed
emails answered
showing emails
that were
email log results
address from
sender name
message (click to view full text)
response (click to view full text)
response
all ingroups
show hourly results
show disposition statuses
ignore after-hours calls
inbound daily report
selected in-groups
for
selected shift
abandon
wrap
offered
abandoned
speed
total calls offered
total calls answered
total agents answered
total calls abandoned
total abandon percent
avg abandon time
avg answer speed
avg talk time
total talk time
total wrap time
total call time
daily rpt
week to date
month to date
quarter to date
week
week-to-date
wtd
month-to-date
1st
2nd
3rd
4th
quarter
quarter-to-date
hours_up
hours_down
user_up
user_down
name_up
name_down
group_up
group_down
user timeclock report
user timeclock details
these totals do not include any active sessions
total hours
voice lab: admin
to start your voice lab, dial 9%1s on your phone now
or, you can enter an extension that you want played below
message extension
play this message
logged in user
at session
on server
kill a voice lab session
kill this voice lab
error!!!!    not all info entered properly
back to main voicelab screen
to start your voice lab, dial
on your phone now
played at session
start a voice lab session
your server
voicelab session killed
at
unspecified. no other cause codes applicable.
unallocated (unassigned) number.
no route to specified transit network (national use).
no route to destination.
channel unacceptable.
call awarded, being delivered in an established channel.
normal call clearing.
user busy.
no user responding.
no answer from user (user alerted).
subscriber absent.
call rejected.
number changed.
redirection to new destination.
exchange routing error.
destination out of order.
invalid number format (address incomplete).
facilities rejected.
response to status inquiry.
normal, unspecified.
no circuit/channel available.
network out of order.
temporary failure.
switching equipment congestion.
access information discarded.
requested circuit/channel not available.
requested facility not subscribed.
outgoing calls barred.
incoming calls barred.
bearer capability not authorized.
bearer capability not presently available.
service or option not available, unspecified.
bearer capability not implemented.
channel type not implemented.
requested facility not implemented.
service or option not implemented, unspecified.
invalid call reference value.
incompatible destination.
invalid message, unspecified.
mandatory information element is missing.
message type non-existent or not implemented.
message not compatible with call state or message type non-existent or not implemented.
information element / parameter non-existent or not implemented.
invalid information element contents.
message not compatible with call state.
recovery on timer expiry.
parameter non-existent or not implemented - passed on (national use).
protocol error, unspecified.
interworking, unspecified.
trying
ringing
call is being forwarded
queued
session in progress
early dialog terminated
accepted
no notification
multiple choices
moved permanently
moved temporarily
use proxy
alternative service
bad request
unauthorized
payment required
forbidden
not found
method not allowed
not acceptable
proxy authentication required
request timeout
conflict
gone
length required
conditional request failed
request entity too large
request-uri too long
unsupported media type
unsupported uri scheme
unknown resource-priority
bad extension
extension required
session interval too small
interval too brief
bad location information
use identity header
provide referrer identity
flow failed
anonymity disallowed
bad identity-info
unsupported certificate
invalid identity header
first hop lacks outbound support
consent needed
temporarily unavailable
call/transaction does not exist
loop detected.
too many hops
address incomplete
ambiguous
busy here
request terminated
not acceptable here
bad event
request pending
undecipherable
security agreement required
server internal error
not implemented
bad gateway
service unavailable
server time-out
version not supported
message too large
precondition failure
busy everywhere
decline
does not exist anywhere
busy
noanswer
cancel
congestion
chanunavail
dontcall
torture
invalidargs
all hangup causes
all sip hangup causes
and sip hangup cause(s)
all dial statuses
sip response
all sip causes
sip reason
you do not have permissions to modify users
all user group %1s users changed to the %2s user group
all non-admin users changed to the
change users in this group
to this group
change all non-admin users to this group
vicidial: vdl ivr filter stats
break into hours
vdl: ivr filter stats
sent to queue
callerid not found
previous dnc
previous sale
archive only
unique
calls**
unique**
revious dnc
calls*
values under
is number of calls taken into queue
is number of calls sent to an agent
error: callcard is not active on this system
you do not have permissions for call card administration
error: card id and status must be filled in
error: this card_id is not in the system
card id status modified
callcard detail
card id
pin
run
batch
pack
sequence
balance minutes
initial minutes
initial value
purchase order
printer
language
create user/date
activate user/date
used user/date
void user/date
void this card id
activate this card id
reset minutes on this card id
call log for this card id
start min
talk min
agent date
agent dispo
admin log for this card id
error: card id not found
batches in the system
last 10 calls
callcard batches
you must enter in all fields
callcard generate
error - cannot query system
error - card_id already exists
callcard generate ids
starting batch
ids in batch
starting sequence
comment
balance
create
activate
last used
void
callcard
english agent login
spanish agent login
german agent login
italian agent login
greek agent login
french agent login
brazillian portuguese agent login
portuguese agent login
polish agent login
slovak agent login
russian agent login
dutch agent login
chinese(t) agent login
swedish agent login
danish agent login
japanese agent login
english administration
spanish administration
german administration
italian administration
greek administration
french administration
brazilian portuguese administration
error: invalid file name
template info
will load into list
uses custom table: yes
uses custom table: no
will only dedupe against statuses
comma separated values
ms excel 2000-xp
ms excel 2007+
openoffice.org opendocument spreadsheet
openoffice.org first spreadsheet
tab-delimited
pipe-delimited
all dispositions
good
bad
duplicate
invalid
postal match
administration: lead loader
list id override
standard format
custom template
custom layout to use
view template info
lead duplicate check
no duplicate check
check for duplicates by phone in list id
check for duplicates by title/alt-phone in list id
check for duplicates by title/alt-phone in entire system
usa-canada check
%3s, testing %1s here is a php variable $DB and time %2s