VICIDIAL: Auto-dial Stats 2009-03-30 23:41:08
Time range: 2009-03-30 00:00:00 to 2009-03-30 23:59:59
---------- TOTALS
Total Calls placed from this Campaign: 74469
Average Call Length for all Calls in seconds: 7.82
---------- DROPS
Total DROP Calls: 952 1.28%
Percent of DROP Calls taken out of Answers: 952 / 9568 9.95%
Average Length for DROP Calls in seconds: 8.71
Productivity Rating: 0.77
---------- AUTO-DIAL NO ANSWERS
Total NA calls -Busy,Disconnect,RingNoAnswer: 51744 69.48%
Average Call Length for NA Calls in seconds: 1
---------- CALL HANGUP REASON STATS
+----------------------+------------+
| HANGUP REASON | CALLS |
+----------------------+------------+
| CUSTOMER | 2359 |
| AGENT | 19139 |
| QUEUETIMEOUT | 785 |
| ABANDON | 164 |
| NO ANSWER | 52024 |
+----------------------+------------+
| TOTAL: | 74471 |
+----------------------+------------+
---------- CALL STATUS STATS
+--------+----------------------+----------------------+------------+----------------------------------+----------+
| | | | | CALL TIME |AGENT TIME|
| STATUS | DESCRIPTION | CATEGORY | CALLS | TOTAL TIME | AVG TIME |CALLS/HOUR|CALLS/HOUR|
+--------+----------------------+----------------------+------------+------------+----------+----------+----------+
| A | Answering Machine | UNDEFINED | 12797 | 17:31:59 | 0:00:05 | 79.07 | 60.56 |
| A8 | Verification Cancel | CONTACTS | 1 | 0:02:23 | 0:02:23 | 0.01 | 0.00 |
| B | Busy | UNDEFINED | 721 | 0:12:01 | 0:00:01 | 4.45 | 3.41 |
| B6 | Not Interested Intro | CONTACTS | 1315 | 17:55:02 | 0:00:49 | 8.12 | 6.22 |
| B7 | NI Full Script | CONTACTS | 1022 | 29:39:14 | 0:01:44 | 6.31 | 4.84 |
| C1 | No English | CONTACTS | 379 | 2:55:36 | 0:00:28 | 2.34 | 1.79 |
| C2 | Wrong Number | CONTACTS | 748 | 2:46:46 | 0:00:13 | 4.62 | 3.54 |
| DC | Disconnected Number | NONDIALABLE | 275 | 0:04:35 | 0:00:01 | 1.70 | 1.30 |
| DNC | DO NOT CALL | CONTACTS | 469 | 7:52:36 | 0:01:00 | 2.90 | 2.22 |
| DROP | Agent Not Available | UNDEFINED | 951 | 2:17:45 | 0:00:09 | 5.88 | 4.50 |
| INCALL | Lead Being Called | CONTACTS | 87 | 0:39:12 | 0:00:27 | 0.54 | 0.41 |
| N | No Answer | UNDEFINED | 3417 | 15:19:43 | 0:00:16 | 21.11 | 16.17 |
| NA | No Answer AutoDial | UNDEFINED | 51023 | 14:10:23 | 0:00:01 | 315.24 | 241.48 |
| XFER | Call Transferred | CONTACTS | 1266 | 50:29:02 | 0:02:24 | 7.82 | 5.99 |
+--------+----------------------+----------------------+------------+------------+----------+----------+----------+
| TOTAL: | 74471 | 161:51:11 | 0:00:08 | 460.11 | |
| AGENT TIME | 211:17:38 | | 352.45 |
+------------------------------------------------------+------------+------------+---------------------+----------+
---------- CUSTOM STATUS CATEGORY STATS
+----------------------+------------+--------------------------------+
| CATEGORY | CALLS | DESCRIPTION |
+----------------------+------------+--------------------------------+
| CONTACTS | 5287 | Live Person Contacts |
| NONDIALABLE | 275 | Leads that cannot be dialed ag |
+----------------------+------------+--------------------------------+
| TOTAL | 5562 |
+----------------------+------------+
---------- AGENT STATS
+--------------------------+------------+----------+--------+
| AGENT | CALLS | TIME M | AVRG M |
+--------------------------+------------+----------+--------+
| 1234 - GARY SMITH | 725 | 345:55 | 0:29 |
| 1255 - SUSAN WILSON | 1022 | 413:31 | 0:24 |
| 1256 - WANDA JONES | 768 | 412:34 | 0:32 |
| 1267 - GINA SMALL | 53 | 20:20 | 0:23 |
| 1298 - ISAIAH FLOYD | 150 | 87:56 | 0:35 |
| 1299 - SAM MAGE | 439 | 167:33 | 0:23 |
| 1290 - MICHAEL SMITH | 537 | 240:54 | 0:27 |
| 1301 - STARLA JONES | 458 | 227:02 | 0:30 |
| 1302 - NATHAN WILSON | 748 | 296:54 | 0:24 |
| 1303 - JIM REED | 1140 | 389:01 | 0:20 |
| 1344 - GEORGINA JONES | 236 | 77:50 | 0:20 |
| 1305 - CHAD SMITH | 13 | 9:47 | 0:45 |
| 1326 - MELISSA JONES | 3 | 1:09 | 0:23 |
| 1347 - CORIN JONES | 473 | 232:41 | 0:30 |
| 1459 - DENISE WILSON | 952 | 346:06 | 0:22 |
| 1450 - LAURA SMITH | 57 | 22:55 | 0:24 |
| 1461 - MATT JONES | 160 | 59:49 | 0:22 |
| 1401 - BETH WILSON | 366 | 131:48 | 0:22 |
| 1472 - CHRIS SMITH | 936 | 335:52 | 0:22 |
| 1503 - RENE JONES | 836 | 359:46 | 0:26 |
| 1524 - JAMES FRANKS | 534 | 216:43 | 0:24 |
| 2635 - SAMANTHA SMITH | 630 | 210:58 | 0:20 |
| 2665 - REBECCA JONES | 597 | 217:16 | 0:22 |
| 2676 - MICHAEL JOHNSON | 773 | 307:44 | 0:24 |
| 2617 - CHRIS SMITH | 574 | 209:51 | 0:22 |
| 2628 - HARRY TAYLOR | 416 | 144:30 | 0:21 |
| 2639 - BERNARD SMITH | 665 | 197:55 | 0:18 |
| 2640 - SERENA JONES | 103 | 34:29 | 0:20 |
| 2689 - LINDA WILSON | 79 | 28:13 | 0:21 |
| 2718 - BRADLEY SMITH | 566 | 202:40 | 0:21 |
| 2727 - BETHANY JONES | 506 | 215:24 | 0:26 |
| 2736 - DORIAN JOHNSON | 641 | 231:05 | 0:22 |
| 2745 - ANTHONY SMITH | 573 | 198:20 | 0:21 |
| 2794 - JOHN JONES | 414 | 152:31 | 0:22 |
| 2793 - BRANDON SMITH | 485 | 217:45 | 0:27 |
| 2722 - LUANN JONES | 555 | 257:27 | 0:28 |
| 2701 - MIKE WILSON | 28 | 8:33 | 0:18 |
| 2710 - DARCIE SMITH | 302 | 155:54 | 0:31 |
| 2819 - LARRY JONES | 310 | 160:37 | 0:31 |
| 2828 - LYNN SMITH | 523 | 265:23 | 0:30 |
| 2827 - DENNIS JOHNSON | 507 | 204:47 | 0:24 |
| 2836 - JERICHO SMITH | 340 | 185:58 | 0:33 |
| 2835 - MICHAEL JONES | 264 | 90:26 | 0:21 |
| 2834 - CHARLES JAMES | 163 | 55:58 | 0:21 |
| 2833 - RICHARD SMITH | 220 | 87:17 | 0:24 |
| 2942 - NATE SMITH | 524 | 227:44 | 0:26 |
| 2941 - IVETTE WILSON | 131 | 47:09 | 0:22 |
+--------------------------+------------+----------+--------+
| TOTAL Agents: 47 | 21495 | 8712:00 | 0:24 |
+--------------------------+------------+----------+--------+
| Average Wait time between calls 0:09 |
+-----------------------------------------------------------+
---------- TIME STATS
GRAPH IN 15 MINUTE INCREMENTS OF TOTAL CALLS PLACED FROM THIS CAMPAIGN
+------+-------------------------------------------------------------------------------------------------------+-------+-------+
| HOUR |0 117 272 428 583 739 894 1050 1225 1400 1575 1750 1925| DROPS | TOTAL |
+------+-------------------------------------------------------------------------------------------------------+-------+-------+
|+0900+|******X | 0 | 91 |
| 15 |**********************************************************************************X | 0 | 1574 |
| 30 |>D************************************************************************X | 2 | 1409 |
| 45 |********************************************************************************X | 0 | 1520 |
|+1000+|>D********************************************************************X | 8 | 1339 |
| 15 |********************************************************************************X | 0 | 1532 |
| 30 |*****************************************************************************************X | 0 | 1697 |
| 45 |>D*************************************************************************************X | 14 | 1684 |
|+1100+|>D********************************************************************************X | 10 | 1581 |
| 15 |>D****************************************************************************X | 6 | 1499 |
| 30 |************************************************************************X | 0 | 1371 |
| 45 |>D************************************************************************X | 4 | 1422 |
|+1200+|>>D********************************************************************************X | 20 | 1583 |
| 15 |>>D***************************************************X | 28 | 1036 |
| 30 |>>D**************************************X | 28 | 767 |
| 45 |>>D*************************************************X | 37 | 1000 |
|+1300+|>>D**************************************************X | 32 | 1020 |
| 15 |>>D********************************************X | 29 | 886 |
| 30 |>>D********************************************X | 36 | 907 |
| 45 |>D********************************************************************X | 10 | 1348 |
|+1400+|>D*************************************************************X | 13 | 1208 |
| 15 |>D************************************************************************X | 9 | 1418 |
| 30 |>D*****************************************************************X | 10 | 1292 |
| 45 |>D*****************************************************************************X | 1 | 1498 |
|+1500+|>>D**************************************************************X | 29 | 1237 |
| 15 |>D************************************************************************X | 18 | 1419 |
| 30 |>D*********************************************************************X | 15 | 1371 |
| 45 |>D*****************************************************************X | 19 | 1287 |
|+1600+|>>D*********************************************X | 25 | 910 |
| 15 |>>D****************************************************X | 37 | 1049 |
| 30 |>D*****************************************************************************X | 8 | 1506 |
| 45 |>>D************************************************X | 31 | 983 |
|+1700+|>>D***********************************************************X | 26 | 1176 |
| 15 |**********************************************************************************X | 0 | 1573 |
| 30 |****X | 0 | 42 |
| 45 | | 0 |
|+1800+|>D******************************************X | 17 | 834 |
| 15 |>>D*********************************************************************X | 29 | 1374 |
| 30 |>D***************************************************************************X | 10 | 1478 |
| 45 |*************************************************************************************************X | 0 | 1849 |
|+1900+|******************************************************************************************************X| 0 | 1944 |
| 15 |>D*************************************************************************X | 11 | 1442 |
| 30 |>D*******************************************************************************X | 14 | 1558 |
| 45 |>D***************************************************************************************X | 11 | 1715 |
|+2000+|>D*****************************************************************************************X | 8 | 1756 |
| 15 |>D****************************************************************************X | 13 | 1496 |
| 30 |>D***********************************************************************X | 6 | 1389 |
| 45 |>D****************************************************************************************X | 6 | 1735 |
|+2100+|>D****************************************************************X | 19 | 1265 |
| 15 |>>D*************************************************X | 28 | 992 |
| 30 |>>D**********************************************X | 38 | 950 |
| 45 |>>>D*************************************************X | 49 | 1015 |
|+2200+|>>D******************************************************X | 23 | 1077 |
| 15 |>>D*****************************************************************X | 31 | 1303 |
| 30 |>D************************************************************************X | 14 | 1430 |
| 45 |>D*************************************************************************X | 5 | 1429 |
|+2300+|>>D***********************************************************X | 31 | 1180 |
| 15 |>>>D*******************************************************X | 48 | 1127 |
| 30 |>>D********************************************X | 35 | 898 |
+------+-------------------------------------------------------------------------------------------------------+-------+-------+
Run Time: 90 seconds
|
