Outbound Calling Stats 2010-01-11 21:32:54
Time range: 2010-01-11 00:00:00 to 2010-01-11 23:59:59
---------- TOTALS
Total Calls placed from this Campaign: 4776
Average Call Length for all Calls in seconds: 9.56
Calls that went to rollover In-Group: 166
---------- HUMAN ANSWERS
Total Human Answered calls for this Campaign: 1788
Average Call Length for all HA in seconds: 24.75 Total Time: 12:17:26
---------- DROPS
Total Outbound DROP Calls: 194 4.06%
Percent of DROP Calls taken out of Answers: 194 / 1662 11.67%
Percent of DROP/Answer Calls with Rollover: 194 / 1788 10.85%
Average Length for DROP Calls in seconds: 4.93
Productivity Rating: 1.41
---------- AUTO-DIAL NO ANSWERS
Total NA calls -Busy,Disconnect,RingNoAnswer: 2909 60.91%
Average Call Length for NA Calls in seconds: 0
---------- CALL HANGUP REASON STATS
+----------------------+------------+
| HANGUP REASON | CALLS |
+----------------------+------------+
| CUSTOMER | 476 |
| AGENT | 1196 |
| QUEUETIMEOUT | 179 |
| ABANDON | 15 |
| NO ANSWER | 2910 |
+----------------------+------------+
| TOTAL: | 4776 |
+----------------------+------------+
---------- CALL STATUS STATS
+--------+----------------------+----------------------+------------+----------------------------------+----------+
| | | | | CALL TIME |AGENT TIME|
| STATUS | DESCRIPTION | CATEGORY | CALLS | TOTAL TIME | AVG TIME |CALLS/HOUR|CALLS/HOUR|
+--------+----------------------+----------------------+------------+------------+----------+----------+----------+
| A | Answering Machine | UNDEFINED | 935 | 3:06:27 | 0:12 | 73.73 | 29.62 |
| B | Busy | UNDEFINED | 68 | 0:00 | 0:00 | 5.36 | 2.15 |
| CBHOLD | Call Back Hold | UNDEFINED | 6 | 3:06 | 0:31 | 0.47 | 0.19 |
| DC | Disconnected Number | UNDEFINED | 83 | 37:50 | 0:27 | 6.55 | 2.63 |
| HU | Hang Up Customer | UNDEFINED | 117 | 51:02 | 0:26 | 9.23 | 3.71 |
| INCALL | Lead Being Called | UNDEFINED | 5 | 4:22 | 0:52 | 0.39 | 0.16 |
| LM | Left Message | UNDEFINED | 6 | 6:45 | 1:08 | 0.47 | 0.19 |
| NAA | Not Available Agent | UNDEFINED | 58 | 28:55 | 0:30 | 4.57 | 1.84 |
| N | No Answer | UNDEFINED | 22 | 10:52 | 0:30 | 1.73 | 0.70 |
| NA | No Answer AutoDial | UNDEFINED | 2841 | 0:00 | 0:00 | 224.04 | 90.01 |
| WN | Wrong Number | UNDEFINED | 15 | 8:43 | 0:35 | 1.18 | 0.48 |
| UAV | Unavailable | UNDEFINED | 454 | 3:54:57 | 0:31 | 35.80 | 14.38 |
| SALE | Sale | SALES | 50 | 1:43:08 | 2:04 | 3.94 | 1.58 |
| SSALE | Secondary Sale | SALES | 48 | 1:28:26 | 1:51 | 3.79 | 1.52 |
| DROP | Agent Not Available | UNDEFINED | 40 | 4:48 | 0:07 | 3.15 | 1.27 |
+--------+----------------------+----------------------+------------+------------+----------+----------+----------+
| TOTAL: | 4748 | 12:49:21 | 0:10 | 374.43 | |
+------------------------------------------------------+------------+------------+---------------------+----------+
---------- LIST ID STATS
+------------------------------------------+------------+
| LIST | CALLS |
+------------------------------------------+------------+
| 998 - Inbound only | 2 |
| 1021 - Sales region 1 | 2 |
| 1029 - Leads region 9 | 76 |
| 1030 - special leads | 2341 |
| 1303 - ACME leadbase | 2329 |
| 1304 - Test list | 26 |
+------------------------------------------+------------+
| TOTAL: | 4776 |
+------------------------------------------+------------+
---------- CARRIER CALL STATUSES
+----------------------+------------+
| STATUS | CALLS |
+----------------------+------------+
| ANSWER | 1 |
| BUSY | 68 |
| CANCEL | 2722 |
| CHANUNAVAIL | 13 |
| CONGESTION | 5 |
| NOANSWER | 100 |
+----------------------+------------+
| TOTAL | 2909 |
+----------------------+------------+
---------- CUSTOM STATUS CATEGORY STATS
+----------------------+------------+--------------------------------+
| CATEGORY | CALLS | DESCRIPTION |
+----------------------+------------+--------------------------------+
| SALES | 98 | Sales Made |
+----------------------+------------+--------------------------------+
| TOTAL | 98 |
+----------------------+------------+
---------- AGENT STATS
+--------------------------+------------+------------+--------+
| AGENT | CALLS | TIME H:M:S |AVERAGE |
+--------------------------+------------+------------+--------+
| 0211 - RENAE BERGER | 155 | 2:22:30 | 0:55 |
| 6282 - VALERIE SMITH | 281 | 2:23:23 | 0:31 |
| 6690 - KRYSTENN SANDERS| 45 | 1:02:48 | 1:24 |
| 3020 - TOSHIBA JOHNSON | 204 | 2:23:29 | 0:42 |
| 2403 - GLORIA WILSON | 87 | 1:20:55 | 0:56 |
| 1596 - BRITTNEY LEE | 102 | 1:28:41 | 0:52 |
| 1651 - NIKKI JONES | 139 | 1:30:06 | 0:39 |
| 2458 - KIMBERLY PATRICK| 159 | 1:27:32 | 0:33 |
| 8920 - ANDREA BECK | 200 | 2:15:59 | 0:41 |
| 6931 - NEIL SMITH | 299 | 1:49:16 | 0:22 |
+--------------------------+------------+------------+--------+
| TOTAL Agents: 10 | 1671 | 18:04:39 | 0:39 |
+--------------------------+------------+------------+--------+
| Average Wait time between calls 0:15 |
+-------------------------------------------------------------+
---------- TIME STATS
GRAPH IN 15 MINUTE INCREMENTS OF TOTAL CALLS PLACED FROM THIS CAMPAIGN
+------+-------------------------------------------------------------------------------------------------------+-------+-------+
| HOUR |0 28 61 95 128 166 203 241 279 317 355 393 430 468 | DROPS | TOTAL |
+------+-------------------------------------------------------------------------------------------------------+-------+-------+
| 15 |***********************************************X | 0 | 217 |
| 30 |>>>D*************************************************************************************************X | 11 | 473 |
| 45 |>>>>>>>>>D*********************************************************************************X | 41 | 425 |
|+1300+|>>>>>D**********************************************X | 21 | 240 |
| 15 |>>>>>D********************************X | 22 | 175 |
| 30 |>>D*************************************X | 6 | 183 |
| 45 |>D**********************************************X | 2 | 223 |
|+1400+|>>D************************************************X | 8 | 238 |
| 15 |>>>D*******************************************************************X | 12 | 331 |
| 30 |>>>D**********************************************X | 13 | 231 |
| 45 |>>>>D***************************************X | 18 | 205 |
|+1500+|>D****************************X | 3 | 137 |
| 15 |***********************************************X | 0 | 215 |
| 30 |>>D***************************************************************************X | 7 | 366 |
| 45 |>>>D*********************************************************************X | 12 | 339 |
|+1600+|>>>>D*********************************************************X | 15 | 287 |
| 15 |>D**************************************************************************X | 3 | 432 |
| 30 |**************X | 0 | 69 |
+------+-------------------------------------------------------------------------------------------------------+-------+-------+
Run Time: 29 seconds
|
