IVR Stats Report: |CALLMENU|XMLPULL|AGENTDIRECT| 2010-01-12 08:16:16
Calls taken into this IVR: 2832
Calls with no CallerID: 0
Unique Callers: 2133
+--------+--------+--------+--------+------+------+
| | | QUEUE | QUEUE | IVR | TOTAL|
| IVR | QUEUE | DROP | DROP | AVG | AVG |
| CALLS | CALLS | CALLS | PERCENT| TIME | TIME | CALL PATH
+--------+--------+--------+--------+------+------+------------
| 371 | 341 | 38 | 11.14%| 5 | 263 | SALES_IN
| 347 | 322 | 33 | 10.25%| 34 | 357 | SERVICE_IN / SERVICE_ENGLISH / SERVICE_QUESTIONS
| 329 | 320 | 21 | 6.56%| 42 | 406 | SALES_IN / SALES_UK
| 130 | 170 | 22 | 12.94%| 5 | 344 | TECH_SUPPORT
| 90 | 83 | 10 | 12.05%| 81 | 373 | SERVICE_IN / SERVICE_ENGLISH / SERVICE_QUESTIONS / SERVICE_QUEUE
| 81 | 64 | 7 | 10.94%| 5 | 268 | SALES_2
| 78 | 83 | 9 | 10.84%| 87 | 522 | SERVICE_IN / SERVICE_ENGLISH / SERVICE_QUESTIONS / SERVICE_QUEUE_2
| 71 | 67 | 9 | 13.43%| 5 | 323 | SALES_3
| 65 | 90 | 11 | 12.22%| 5 | 295 | SALES_4
| 65 | 68 | 14 | 20.59%| 38 | 361 | SERVICE_2 / SERVICE_QUEUE_3
| 63 | 59 | 11 | 18.64%| 5 | 315 | SALES_5
| 52 | 51 | 2 | 3.92%| 95 | 423 | SERVICE_IN / SERVICE_ENGLISH / SERVICE_QUESTIONS / SERVICE_QUEUE_6
| 50 | 46 | 15 | 32.61%| 5 | 137 | SALES_6
| 41 | 37 | 5 | 13.51%| 5 | 238 | SALES_7
| 38 | 25 | 5 | 20%| 46 | 231 | SERVICE_2 / SERVICE_QUEUE_3 / SHIPPING_AGI_XML
| 33 | 31 | 5 | 16.13%| 30 | 218 | SERVICE_3 / SERVICE_QUEUE_4
| 33 | 22 | 6 | 27.27%| 27 | 262 | SERVICE_IN / SERVICE_ENGLISH
| 29 | 24 | 3 | 12.5%| 35 | 392 | SERVICE_IN / SERVICE_QUEUE_5 / SERVICE_QUESTIONS_2
| 27 | 25 | 4 | 16%| 5 | 252 | EMPLOYMENT_1
| 26 | 25 | 6 | 24%| 34 | 255 | SALES_8 / SALES_UK
| 25 | 20 | 0 | 0%| 97 | 338 | SERVICE_IN / SERVICE_QUEUE_5 / SERVICE_QUESTIONS_2 / SERVICE_QUEUE_7
| 23 | 13 | 2 | 15.38%| 29 | 180 | SALES_5 / SHIPPING_AGI_XML
| 21 | 0 | 0 | 0%| 53 | 53 | SERVICE_3 / SERVICE_QUEUE_4 / SERVICE_QUEUE_8
| 21 | 0 | 0 | 0%| 5 | 5 | SERVICE_IN
| 19 | 6 | 2 | 33.33%| 5 | 44 | SALES_9
| 19 | 12 | 1 | 8.33%| 61 | 178 | SERVICE_3 / SERVICE_QUEUE_4 / SERVICE_QUESTIONS_3 / SHIPPING_AGI_XML
| 18 | 15 | 0 | 0%| 65 | 245 | SALES_8 / SALES_UK / SERVICE_QUESTIONS_4 / SHIPPING_AGI_XML
| 18 | 15 | 5 | 33.33%| 5 | 154 | PRESALES_1
| 16 | 16 | 1 | 6.25%| 47 | 273 | SERVICE_3 / SERVICE_QUEUE_4 / SERVICE_QUESTIONS_5
| 16 | 13 | 6 | 46.15%| 5 | 165 | PRESALES_2
| 15 | 0 | 0 | 0%| 5 | 5 | EMPLOYMENT_2
| 