VICIDIAL: Closer Service-Level Stats 2009-03-31 00:31:02
Time range 1 days: 2009-03-30 09:00:00 to 2009-03-31 00:59:59
+-------------------------------------------+--------+--------+--------+--------+--------+--------+--------+--------+----------+--------+
| | | | | | | AVG | AVG | | TOTAL | AVG |
| SHIFT | | | AVG | | | HOLD(s)| HOLD(s)| | CALLTIME |CALLTIME|
| DATE-TIME RANGE | DROPS | DROP % | DROP(s)| HOLD | HOLD % | HOLD | TOTAL | CALLS | MIN:SEC |SECONDS |
+-------------------------------------------+--------+--------+--------+--------+--------+--------+--------+--------+----------+--------+
| 2009-03-30 09:00:00 - 2009-03-31 00:59:59 | 51 | 3.99%| 15.98 | 370 | 28.93%| 19.49 | 5.64 | 1279 | 5556:46 | 261 |
+-------------------------------------------+--------+--------+--------+--------+--------+--------+--------+--------+----------+--------+
| TOTALS | 51 | 3.99%| 15.98 | 370 | 28.93%| 19.49 | 5.64 | 1279 | 5563:22 | 261 |
+-------------------------------------------+--------+--------+--------+--------+--------+--------+--------+--------+----------+--------+
---------- HOLD TIME, CALL AND DROP STATS
GRAPH IN 15 MINUTE INCREMENTS OF AVERAGE HOLD TIME FOR CALLS TAKEN INTO THIS IN-GROUP
+-------------+-----------------------+-------+-------+ +-----------------------+-------+-------+
| TIME | AVG HOLD TIME (sec) | (in seconds) | | CALLS HANDLED | | |
| 15 MIN INT |0 12 26 41 50| AVG | MAX | |0 10 23 35 43| DROPS | TOTAL |
+-------------+-----------------------+-------+-------+ +-----------------------+-------+-------+
|+09:00-09:15+| | 0 | 0 | |**C | 0 | 1 |
| 09:15-09:30 |*********H | 18 | 28 | |************C | 0 | 21 |
| 09:30-09:45 |********H | 15 | 21 | |*****************C | 0 | 31 |
| 09:45-10:00 |*******H | 12 | 25 | |************C | 0 | 22 |
|+10:00-10:15+|***************H | 32 | 64 | |>D**************C | 1 | 30 |
| 10:15-10:30 |*********H | 17 | 30 | |>D**********C | 1 | 22 |
| 10:30-10:45 |*******H | 13 | 15 | |>D********C | 1 | 18 |
| 10:45-11:00 |****H | 5 | 9 | |>D*********C | 1 | 21 |
|+11:00-11:15+|*****H | 8 | 12 | |***********C | 0 | 20 |
| 11:15-11:30 |********H | 15 | 25 | |**************C | 0 | 25 |
| 11:30-11:45 |**********H | 21 | 65 | |>D*************C | 1 | 29 |
| 11:45-12:00 | | 0 | 0 | |***********C | 0 | 19 |
|+12:00-12:15+| | 0 | 0 | |*********C | 0 | 16 |
| 12:15-12:30 |**********H | 20 | 48 | |>D*********C | 1 | 21 |
| 12:30-12:45 |*********H | 17 | 40 | |>>D******************C | 4 | 41 |
| 12:45-13:00 |***************H | 33 | 82 | |>>D************C | 3 | 29 |
|+13:00-13:15+|****************H | 34 | 69 | |>D*********C | 2 | 22 |
| 13:15-13:30 |*************H | 28 | 64 | |>>D****************C | 4 | 37 |
| 13:30-13:45 |*************H | 27 | 110 | |>>D************C | 4 | 30 |
| 13:45-14:00 |*****H | 9 | 22 | |>D**********C | 2 | 24 |
|+14:00-14:15+|***********H | 23 | 48 | |****************C | 0 | 30 |
| 14:15-14:30 |******H | 11 | 27 | |>D*********C | 1 | 21 |
| 14:30-14:45 |********H | 15 | 26 | |>>D*************C | 3 | 30 |
| 14:45-15:00 |**********H | 21 | 21 | |******C | 0 | 10 |
|+15:00-15:15+|***********H | 23 | 49 | |***************C | 0 | 28 |
| 15:15-15:30 | | 0 | 0 | |************C | 0 | 21 |
| 15:30-15:45 |*********H | 18 | 39 | |>D***********C | 1 | 24 |
| 15:45-16:00 |***********H | 23 | 51 | |>D************C | 1 | 26 |
|+16:00-16:15+|********H | 16 | 51 | |>D**************C | 2 | 32 |
| 16:15-16:30 |****H | 6 | 9 | |**********C | 0 | 18 |
| 16:30-16:45 |****H | 7 | 14 | |>D***********C | 1 | 25 |
| 16:45-17:00 |**********************H| 48 | 76 | |>D*************C | 1 | 28 |
|+17:00-17:15+|******H | 11 | 12 | |>D***********C | 1 | 24 |
| 17:15-17:30 |******H | 10 | 15 | |***********C | 0 | 19 |
| 17:30-17:45 | | 0 | 0 | |**C | 0 | 2 |
| 17:45-18:00 | | 0 | 0 | | | 0 | 0 |
|+18:00-18:15+| | 0 | 0 | |***C | 0 | 3 |
| 18:15-18:30 |*********H | 19 | 27 | |>D**********C | 2 | 24 |
| 18:30-18:45 |*******H | 14 | 21 | |*********C | 0 | 15 |
| 18:45-19:00 |*******H | 12 | 18 | |**********C | 0 | 17 |
|+19:00-19:15+|******H | 11 | 11 | |*******C | 0 | 11 |
| 19:15-19:30 |*******H | 13 | 25 | |>D*********C | 1 | 20 |
| 19:30-19:45 |****H | 6 | 12 | |>D********C | 1 | 18 |
| 19:45-20:00 |**************H | 29 | 29 | |*********C | 0 | 16 |
|+20:00-20:15+|*******H | 12 | 25 | |>D*********C | 1 | 20 |
| 20:15-20:30 |*********H | 17 | 17 | |************C | 0 | 21 |
| 20:30-20:45 |*************H | 27 | 57 | |>D*************C | 2 | 29 |
| 20:45-21:00 |****H | 6 | 17 | |*********C | 0 | 15 |
|+21:00-21:15+|********H | 16 | 31 | |>D*************C | 1 | 28 |
| 21:15-21:30 |*********H | 17 | 33 | |***************C | 0 | 27 |
| 21:30-21:45 |****H | 7 | 19 | |*************C | 0 | 24 |
| 21:45-22:00 |*******H | 12 | 31 | |>D**********C | 1 | 22 |
|+22:00-22:15+|**********H | 20 | 40 | |>D**********C | 1 | 22 |
| 22:15-22:30 |*******************H | 41 | 66 | |**********C | 0 | 18 |
| 22:30-22:45 |***********H | 22 | 51 | |>D**********C | 1 | 22 |
| 22:45-23:00 |******H | 10 | 19 | |>D*********C | 2 | 22 |
|+23:00-23:15+|************H | 25 | 29 | |>D********C | 2 | 20 |
| 23:15-23:30 |*********H | 19 | 30 | |***********C | 0 | 19 |
| 23:30-23:45 |************H | 26 | 39 | |**********C | 0 | 17 |
| 23:45-00:00 |********H | 16 | 38 | |*******C | 0 | 11 |
|+00:00-00:15+| | 0 | 0 | |**C | 0 | 1 |
| 00:15-00:30 | | 0 | 0 | | | 0 | 0 |
| 00:30-00:45 | | 0 | 0 | | | 0 | 0 |
| 00:45-01:00 | | 0 | 0 | | | 0 | 0 |
+-------------+-----------------------+-------+-------+ +-----------------------+-------+-------+
| TOTAL | 19.49 | 110.0 | | | 51 | 1279 |
+-------------------------------------+-------+-------+ +-----------------------+-------+-------+
---------- CALL HOLD TIME BREAKDOWN IN SECONDS
+-------------+-------+-----------------------------------------+ +------+--------------------------------+
| TIME | | % OF CALLS GROUPED BY HOLD TIME (SEC) | | AVERAGE TIME BEFORE ANSWER (SEC) |
| 15 MIN INT | CALLS | 0 20 40 60 80 100 120 120+ | | AVG |0 20 40 60 80 100 120 |
+-------------+-------+-----------------------------------------+ +------+--------------------------------+
|+09:00-09:15+| 1 | 100 0 0 0 0 0 0 0 | | 0 | |
| 09:15-09:30 | 21 | 76 10 14 0 0 0 0 0 | | 18 |xxxxx |
| 09:30-09:45 | 31 | 77 16 6 0 0 0 0 0 | | 15 |xxxxx |
| 09:45-10:00 | 22 | 77 14 9 0 0 0 0 0 | | 12 |xxxx |
|+10:00-10:15+| 30 | 50 17 20 10 3 0 0 0 | | 32 |xxxxxxxxx |
| 10:15-10:30 | 22 | 91 5 5 0 0 0 0 0 | | 17 |xxxxx |
| 10:30-10:45 | 18 | 89 11 0 0 0 0 0 0 | | 13 |xxxx |
| 10:45-11:00 | 21 | 86 14 0 0 0 0 0 0 | | 5 |xx |
|+11:00-11:15+| 20 | 90 10 0 0 0 0 0 0 | | 8 |xxx |
| 11:15-11:30 | 25 | 80 12 8 0 0 0 0 0 | | 15 |xxxxx |
| 11:30-11:45 | 29 | 38 38 14 7 3 0 0 0 | | 21 |xxxxxx |
| 11:45-12:00 | 19 | 100 0 0 0 0 0 0 0 | | 0 | |
|+12:00-12:15+| 16 | 100 0 0 0 0 0 0 0 | | 0 | |
| 12:15-12:30 | 21 | 71 19 0 10 0 0 0 0 | | 20 |xxxxxx |
| 12:30-12:45 | 41 | 46 34 20 0 0 0 0 0 | | 17 |xxxxx |
| 12:45-13:00 | 29 | 69 10 17 0 0 3 0 0 | | 33 |xxxxxxxxx |
|+13:00-13:15+| 22 | 77 9 5 5 5 0 0 0 | | 34 |xxxxxxxxxx |
| 13:15-13:30 | 37 | 51 19 16 11 3 0 0 0 | | 28 |xxxxxxxx |
| 13:30-13:45 | 30 | 27 37 23 7 0 3 3 0 | | 27 |xxxxxxxx |
| 13:45-14:00 | 24 | 88 8 4 0 0 0 0 0 | | 9 |xxx |
|+14:00-14:15+| 30 | 73 13 10 3 0 0 0 0 | | 23 |xxxxxxx |
| 14:15-14:30 | 21 | 81 14 5 0 0 0 0 0 | | 11 |xxx |
| 14:30-14:45 | 30 | 57 23 20 0 0 0 0 0 | | 15 |xxxxx |
| 14:45-15:00 | 10 | 90 0 10 0 0 0 0 0 | | 21 |xxxxxx |
|+15:00-15:15+| 28 | 71 18 7 4 0 0 0 0 | | 23 |xxxxxxx |
| 15:15-15:30 | 21 | 100 0 0 0 0 0 0 0 | | 0 | |
| 15:30-15:45 | 24 | 88 8 4 0 0 0 0 0 | | 18 |xxxxx |
| 15:45-16:00 | 26 | 85 12 0 4 0 0 0 0 | | 23 |xxxxxxx |
|+16:00-16:15+| 32 | 41 47 6 6 0 0 0 0 | | 16 |xxxxx |
| 16:15-16:30 | 18 | 89 11 0 0 0 0 0 0 | | 6 |xx |
| 16:30-16:45 | 25 | 80 20 0 0 0 0 0 0 | | 7 |xx |
| 16:45-17:00 | 28 | 82 0 7 7 4 0 0 0 | | 48 |xxxxxxxxxxxxx |
|+17:00-17:15+| 24 | 83 17 0 0 0 0 0 0 | | 11 |xxx |
| 17:15-17:30 | 19 | 79 21 0 0 0 0 0 0 | | 10 |xxx |
| 17:30-17:45 | 2 | 100 0 0 0 0 0 0 0 | | 0 | |
| 17:45-18:00 | 0 | 0 0 0 0 0 0 0 0 | | 0 | |
|+18:00-18:15+| 3 | 100 0 0 0 0 0 0 0 | | 0 | |
| 18:15-18:30 | 24 | 75 13 13 0 0 0 0 0 | | 19 |xxxxxx |
| 18:30-18:45 | 15 | 80 13 7 0 0 0 0 0 | | 14 |xxxx |
| 18:45-19:00 | 17 | 76 24 0 0 0 0 0 0 | | 12 |xxxx |
|+19:00-19:15+| 11 | 91 9 0 0 0 0 0 0 | | 11 |xxx |
| 19:15-19:30 | 20 | 50 40 10 0 0 0 0 0 | | 13 |xxxx |
| 19:30-19:45 | 18 | 83 17 0 0 0 0 0 0 | | 6 |xx |
| 19:45-20:00 | 16 | 94 0 6 0 0 0 0 0 | | 29 |xxxxxxxx |
|+20:00-20:15+| 20 | 65 25 10 0 0 0 0 0 | | 12 |xxxx |
| 20:15-20:30 | 21 | 95 5 0 0 0 0 0 0 | | 17 |xxxxx |
| 20:30-20:45 | 29 | 55 21 14 10 0 0 0 0 | | 27 |xxxxxxxx |
| 20:45-21:00 | 15 | 73 27 0 0 0 0 0 0 | | 6 |xx |
|+21:00-21:15+| 28 | 54 36 11 0 0 0 0 0 | | 16 |xxxxx |
| 21:15-21:30 | 27 | 48 30 22 0 0 0 0 0 | | 17 |xxxxx |
| 21:30-21:45 | 24 | 79 21 0 0 0 0 0 0 | | 7 |xx |
| 21:45-22:00 | 22 | 55 41 5 0 0 0 0 0 | | 12 |xxxx |
|+22:00-22:15+| 22 | 59 27 14 0 0 0 0 0 | | 20 |xxxxxx |
| 22:15-22:30 | 18 | 89 6 0 0 6 0 0 0 | | 41 |xxxxxxxxxxx |
| 22:30-22:45 | 22 | 68 18 9 5 0 0 0 0 | | 22 |xxxxxx |
| 22:45-23:00 | 22 | 68 32 0 0 0 0 0 0 | | 10 |xxx |
|+23:00-23:15+| 20 | 75 5 20 0 0 0 0 0 | | 25 |xxxxxxx |
| 23:15-23:30 | 19 | 58 21 21 0 0 0 0 0 | | 19 |xxxxxx |
| 23:30-23:45 | 17 | 76 12 12 0 0 0 0 0 | | 26 |xxxxxxx |
| 23:45-00:00 | 11 | 64 18 18 0 0 0 0 0 | | 16 |xxxxx |
|+00:00-00:15+| 1 | 100 0 0 0 0 0 0 0 | | 0 | |
| 00:15-00:30 | 0 | 0 0 0 0 0 0 0 0 | | 0 | |
| 00:30-00:45 | 0 | 0 0 0 0 0 0 0 0 | | 0 | |
| 00:45-01:00 | 0 | 0 0 0 0 0 0 0 0 | | 0 | |
+-------------+-------+-----------------------------------------+ +------+--------------------------------+
| TOTAL | 1279 | 71 18 8 2 0 0 0 0 | | 19.4 |
+-------------+-------+-----------------------------------------+ +------+
Run Time: 0 seconds
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