VICIDIAL: Auto-dial Closer Stats: |INBOUND2| 2009-03-30 23:59:42
Time range: 2009-03-30 00:00:00 to 2009-03-30 23:59:59
---------- TOTALS
Total calls taken in to this In-Group: 1278
Average Call Length for all Calls: 261 seconds
Answered Calls: 1226 96%
Average queue time for Answered Calls: 5.22 seconds
Calls taken into the IVR for this In-Group: 0
---------- DROPS
Total DROP Calls: 51 4% drop/answered: 4%
Average hold time for DROP Calls: 16 seconds
---------- CUSTOM INDICATORS
GDE (Answered/Total calls taken in to this In-Group): 96%
ACR (Dropped/Answered): 4%
TMR1 (Answered within 20 seconds/Answered): 93%
TMR2 (Answered within 30 seconds/Answered): 98%
---------- QUEUE STATS
Total Calls That entered Queue: 370 29%
Average QUEUE Length for queue calls: 19.49 seconds
Average QUEUE Length across all calls: 5.64 seconds
---------- CALL HOLD TIME BREAKDOWN IN SECONDS
+-------------------------------------------------------------------------------------------+------------+
| 0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 | TOTAL |
+-------------------------------------------------------------------------------------------+------------+
| 908 84 27 63 56 45 24 16 21 7 7 8 3 8 1 | 1278 |
+-------------------------------------------------------------------------------------------+------------+
---------- CALL DROP TIME BREAKDOWN IN SECONDS
+-------------------------------------------------------------------------------------------+------------+
| 0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 | TOTAL |
+-------------------------------------------------------------------------------------------+------------+
| 1 14 7 9 5 4 6 1 1 2 1 | 51 |
+-------------------------------------------------------------------------------------------+------------+
CALL ANSWERED TIME AND PERCENT BREAKDOWN IN SECONDS
+-------------------------------------------------------------------------------------------+------------+
| 0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 | TOTAL |
----------+-------------------------------------------------------------------------------------------+------------+
INTERVAL | 906 70 20 54 51 41 18 15 20 7 7 6 3 7 1 | 1226 |
INT % | 71% 5% 2% 4% 4% 3% 1% 1% 2% 1% 1% 0% 0% 1% 0% | |
CUMULATIVE| 906 976 996 1050 1101 1142 1160 1175 1195 1202 1209 1215 1218 1225 1226 | 1226 |
CUM % | 71% 76% 78% 82% 86% 89% 91% 92% 94% 94% 95% 95% 95% 96% 96% | |
CUM ANS % | 74% 80% 81% 86% 90% 93% 95% 96% 97% 98% 99% 99% 99% 100% 100% | |
----------+-------------------------------------------------------------------------------------------+------------+
---------- CALL HANGUP REASON STATS
+----------------------+------------+
| HANGUP REASON | CALLS |
+----------------------+------------+
| CALLER | 368 |
| AGENT | 857 |
| ABANDON | 51 |
| NONE | 2 |
+----------------------+------------+
| TOTAL: | 1278 |
+----------------------+------------+
---------- CALL STATUS STATS
+--------+----------------------+----------------------+------------+------------+----------+----------+
| STATUS | DESCRIPTION | CATEGORY | CALLS | TOTAL TIME | AVG TIME |CALLS/HOUR|
+--------+----------------------+----------------------+------------+------------+----------+----------+
| A5 | No rebuttal State | CONTACTS | 45 | 1:54:48 | 0:02:33 | 0.49 |
| A6 | No Hold | CONTACTS | 123 | 2:21:01 | 0:01:09 | 1.33 |
| A8 | Verification Cancel | CONTACTS | 236 | 12:57:03 | 0:03:18 | 2.55 |
| DNC | DO NOT CALL | CONTACTS | 16 | 0:47:40 | 0:02:59 | 0.17 |
| DROP | Agent Not Available | UNDEFINED | 51 | 0:13:35 | 0:00:16 | 0.55 |
| G1 | SALE Value Plus | CONTACTS | 209 | 13:44:43 | 0:03:57 | 2.26 |
| G2 | SALE Value Plus and | CONTACTS | 86 | 8:05:55 | 0:05:39 | 0.93 |
| G3 | SALE Value Plus and | CONTACTS | 33 | 3:15:52 | 0:05:56 | 0.36 |
| G4 | SALE Value Plus - PH | CONTACTS | 474 | 49:03:0-0 | 0:06:13 | 5.12 |
| INCALL | Lead Being Called | CONTACTS | 4 | 0:08:18 | 0:02:05 | 0.04 |
| QUEUE | Lead To Be Called | CONTACTS | 1 | 0:00:00 | 0:00:00 | 0.01 |
+--------+----------------------+----------------------+------------+------------+----------+----------+
| TOTAL: | 1278 | 92:31:55 | 0:04:21 | 13.81 |
+------------------------------------------------------+------------+------------+----------+----------+
---------- CUSTOM STATUS CATEGORY STATS
+----------------------+------------+--------------------------------+
| CATEGORY | CALLS | DESCRIPTION |
+----------------------+------------+--------------------------------+
| CONTACTS | 1227 | Live Person Contacts |
| NONDIALABLE | 0 | Leads that cannot be dialed ag |
+----------------------+------------+--------------------------------+
| TOTAL | 1227 |
+----------------------+------------+
---------- AGENT STATS
+--------------------------+------------+----------+--------+
| AGENT | CALLS | TIME M | AVRG M |
+--------------------------+------------+----------+--------+
| 1069 - DESMOND SMITH | 70 | 313:34 | 4:29 |
| 1075 - STEVE JONES | 42 | 177:16 | 4:13 |
| 1080 - SOPHIA JOHNSON | 62 | 243:16 | 3:55 |
| 1091 - ISAIAH SMITH | 26 | 161:00 | 6:12 |
| 1096 - NATHAN JONES | 13 | 66:48 | 5:08 |
| 1149 - HARRY JOHNSON | 19 | 54:51 | 2:53 |
| 1159 - DAVID SMITH | 55 | 250:26 | 4:33 |
| 1232 - SHELLEY JONES | 73 | 343:27 | 4:42 |
| 1346 - GEORGINA WILSON | 8 | 28:12 | 3:32 |
| 1406 - CHAD SMITH | 77 | 342:40 | 4:27 |
| 1424 - JARRETT JONES | 51 | 249:26 | 4:53 |
| 1625 - MELISSA SMITH | 54 | 198:42 | 3:41 |
| 1731 - SERGIO JOHNSON | 30 | 98:54 | 3:18 |
| 1741 - CORIN JAMES | 1 | 4:53 | 4:53 |
| 1755 - LAURA SMITH | 65 | 347:03 | 5:20 |
| 1762 - LEA JONES | 89 | 364:24 | 4:06 |
| 1768 - CHRIS SMITH | 32 | 191:26 | 5:59 |
| 1809 - ELIZABETH JONES | 18 | 92:36 | 5:09 |
| 1861 - BOB JOHNSON | 74 | 384:54 | 5:12 |
| 1921 - MAX SMITH | 5 | 18:54 | 3:47 |
| 2111 - CHRIS JONES | 4 | 8:37 | 2:09 |
| 2123 - HARRY TAYLOR | 18 | 88:30 | 4:55 |
| 2139 - BERNARD SMITH | 1 | 3:54 | 3:54 |
| 2145 - SERENA WILSON | 61 | 268:23 | 4:24 |
| 2174 - CHRIS JAMES | 85 | 377:35 | 4:27 |
| 2183 - LINDA JONES | 64 | 306:55 | 4:48 |
| 2212 - BRADLEY SMITH | 2 | 4:31 | 2:16 |
| 2224 - BETHANY JOHNSON | 2 | 20:42 | 10:21 |
| 2246 - ANTHONY JONES | 3 | 25:17 | 8:26 |
| 2248 - DEANA JOHNSON | 44 | 228:38 | 5:12 |
| 2269 - ALEC SMITH | 64 | 230:23 | 3:36 |
| 2302 - SANDRA WILSON | 1 | 2:31 | 2:31 |
| 2310 - DARCIE JONES | 1 | 3:29 | 3:29 |
| 2316 - LARRY JOHNSON | 4 | 15:06 | 3:47 |
| 2324 - LYNN SMITH | 2 | 4:44 | 2:22 |
| 2326 - DENNIS JONES | 1 | 5:40 | 5:40 |
| 2333 - MICHAEL JAMES | 2 | 4:01 | 2:01 |
| 2342 - NAFISA SMITH | 2 | 6:42 | 3:21 |
+--------------------------+------------+----------+--------+
| TOTAL Agents: 38 | 1225 | 5538:20 | 4:31 |
+--------------------------+------------+----------+--------+
---------- TIME STATS
GRAPH IN 15 MINUTE INCREMENTS OF TOTAL CALLS TAKEN INTO THIS IN-GROUP
+------+-------------------------------------------------------------------------------------------------------+-------+-------+
| HOUR |0 2 5 7 10 13 16 18 21 24 27 30 33 36 39 41| DROPS | TOTAL |
+------+-------------------------------------------------------------------------------------------------------+-------+-------+
|+0800+|****X | 0 | 1 |
| 15 |*****************************************************X | 0 | 21 |
| 30 |*****************************************************************************X | 0 | 31 |
| 45 |*******************************************************X | 0 | 22 |
|+0900+|>>>D**********************************************************************X | 1 | 30 |
| 15 |>>>D***************************************************X | 1 | 22 |
| 30 |>>>D*****************************************X | 1 | 18 |
| 45 |>>>D************************************************X | 1 | 21 |
|+1000+|**************************************************X | 0 | 20 |
| 15 |**************************************************************X | 0 | 25 |
| 30 |>>>D********************************************************************X | 1 | 29 |
| 45 |************************************************X | 0 | 19 |
|+1100+|*****************************************X | 0 | 16 |
| 15 |>>>D************************************************X | 1 | 21 |
| 30 |>>>>>>>>>>D******************************************************************************************X | 4 | 41 |
| 45 |>>>>>>>>D***************************************************************X | 3 | 29 |
|+1200+|>>>>>D************************************************X | 2 | 22 |
| 15 |>>>>>>>>>>D********************************************************************************X | 4 | 37 |
| 30 |>>>>>>>>>>D***************************************************************X | 4 | 30 |
| 45 |>>>>>D*****************************************************X | 2 | 24 |
|+1300+|***************************************************************************X | 0 | 30 |
| 15 |>>>D************************************************X | 1 | 21 |
| 30 |>>>>>>>>D*****************************************************************X | 3 | 30 |
| 45 |**************************X | 0 | 10 |
|+1400+|**********************************************************************X | 0 | 28 |
| 15 |*****************************************************X | 0 | 21 |
| 30 |>>>D********************************************************X | 1 | 24 |
| 45 |>>>D************************************************************X | 1 | 26 |
|+1500+|>>>>>D*************************************************************************X | 2 | 32 |
| 15 |*********************************************X | 0 | 18 |
| 30 |>>>D**********************************************************X | 1 | 25 |
| 45 |>>>D*****************************************************************X | 1 | 28 |
|+1600+|>>>D********************************************************X | 1 | 24 |
| 15 |************************************************X | 0 | 19 |
| 30 |******X | 0 | 2 |
| 45 | | |
|+1700+|*********X | 0 | 3 |
| 15 |>>>>>D*****************************************************X | 2 | 24 |
| 30 |**************************************X | 0 | 15 |
| 45 |*******************************************X | 0 | 17 |
|+1800+|****************************X | 0 | 11 |
| 15 |>>>D**********************************************X | 1 | 20 |
| 30 |>>>D*****************************************X | 1 | 18 |
| 45 |*****************************************X | 0 | 16 |
|+1900+|>>>D**********************************************X | 1 | 20 |
| 15 |*****************************************************X | 0 | 21 |
| 30 |>>>>>D*****************************************************************X | 2 | 29 |
| 45 |**************************************X | 0 | 15 |
|+2000+|>>>D*****************************************************************X | 1 | 28 |
| 15 |*******************************************************************X | 0 | 27 |
| 30 |************************************************************X | 0 | 24 |
| 45 |>>>D***************************************************X | 1 | 22 |
|+2100+|>>>D***************************************************X | 1 | 22 |
| 15 |*********************************************X | 0 | 18 |
| 30 |>>>D***************************************************X | 1 | 22 |
| 45 |>>>>>D************************************************X | 2 | 22 |
|+2200+|>>>>>D*******************************************X | 2 | 20 |
| 15 |************************************************X | 0 | 19 |
| 30 |*******************************************X | 0 | 17 |
| 45 |****************************X | 0 | 11 |
+------+-------------------------------------------------------------------------------------------------------+-------+-------+
---------- CALL ANSWERED TIME BREAKDOWN IN SECONDS
+------+-------------------------------------------------------------------------------------------+------------+
| HOUR | 0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 | TOTAL |
+------+-------------------------------------------------------------------------------------------+------------+
|+0000+| - - - - - - - - - - - - - - - | 0 |
| 15 | - - - - - - - - - - - - - - - | 0 |
| 30 | - - - - - - - - - - - - - - - | 0 |
| 45 | - - - - - - - - - - - - - - - | 0 |
|+0100+| - - - - - - - - - - - - - - - | 0 |
| 15 | - - - - - - - - - - - - - - - | 0 |
| 30 | - - - - - - - - - - - - - - - | 0 |
| 45 | - - - - - - - - - - - - - - - | 0 |
|+0200+| - - - - - - - - - - - - - - - | 0 |
| 15 | - - - - - - - - - - - - - - - | 0 |
| 30 | - - - - - - - - - - - - - - - | 0 |
| 45 | - - - - - - - - - - - - - - - | 0 |
|+0300+| - - - - - - - - - - - - - - - | 0 |
| 15 | - - - - - - - - - - - - - - - | 0 |
| 30 | - - - - - - - - - - - - - - - | 0 |
| 45 | - - - - - - - - - - - - - - - | 0 |
|+0400+| - - - - - - - - - - - - - - - | 0 |
| 15 | - - - - - - - - - - - - - - - | 0 |
| 30 | - - - - - - - - - - - - - - - | 0 |
| 45 | - - - - - - - - - - - - - - - | 0 |
|+0500+| - - - - - - - - - - - - - - - | 0 |
| 15 | - - - - - - - - - - - - - - - | 0 |
| 30 | - - - - - - - - - - - - - - - | 0 |
| 45 | - - - - - - - - - - - - - - - | 0 |
|+0600+| - - - - - - - - - - - - - - - | 0 |
| 15 | - - - - - - - - - - - - - - - | 0 |
| 30 | - - - - - - - - - - - - - - - | 0 |
| 45 | - - - - - - - - - - - - - - - | 0 |
|+0700+| - - - - - - - - - - - - - - - | 0 |
| 15 | - - - - - - - - - - - - - - - | 0 |
| 30 | - - - - - - - - - - - - - - - | 0 |
| 45 | - - - - - - - - - - - - - - - | 0 |
|+0800+| 1 - - - - - - - - - - - - - - | 1 |
| 15 | 16 1 - 1 - 2 1 - - - - - - - - | 21 |
| 30 | 24 1 - 2 2 2 - - - - - - - - - | 31 |
| 45 | 17 3 - - - 2 - - - - - - - - - | 22 |
|+0900+| 15 1 1 1 2 - 1 1 3 1 - 2 - 1 - | 29 |
| 15 | 20 1 - - - - - - - - - - - - - | 21 |
| 30 | 16 - - 1 - - - - - - - - - - - | 17 |
| 45 | 18 1 1 - - - - - - - - - - - - | 20 |
|+1000+| 18 1 - 1 - - - - - - - - - - - | 20 |
| 15 | 20 1 1 - 1 2 - - - - - - - - - | 25 |
| 30 | 11 5 1 4 1 1 - 3 - - 1 1 - - - | 28 |
| 45 | 19 - - - - - - - - - - - - - - | 19 |
|+1100+| 16 - - - - - - - - - - - - - - | 16 |
| 15 | 15 2 - 1 - - - - - - 2 - - - - | 20 |
| 30 | 19 6 1 1 2 2 1 2 3 - - - - - - | 37 |
| 45 | 20 - - 2 - 1 - - 2 - - - - 1 - | 26 |
|+1200+| 17 - - - - 1 - - - - - - 1 1 - | 20 |
| 15 | 19 2 1 1 1 2 - 1 2 2 - 1 - 1 - | 33 |
| 30 | 8 3 1 2 2 2 1 3 - 1 1 - - 1 1 | 26 |
| 45 | 21 - - - - 1 - - - - - - - - - | 22 |
|+1300+| 22 1 1 2 - - 1 1 1 - 1 - - - - | 30 |
| 15 | 17 2 - 1 - - - - - - - - - - - | 20 |
| 30 | 17 3 - 1 1 4 1 - - - - - - - - | 27 |
| 45 | 9 - - - - 1 - - - - - - - - - | 10 |
|+1400+| 20 2 - - 3 - - 1 1 - 1 - - - - | 28 |
| 15 | 21 - - - - - - - - - - - - - - | 21 |
| 30 | 21 - - 1 - - - - 1 - - - - - - | 23 |
| 45 | 22 1 - - 2 - - - - - - - - - - | 25 |
|+1500+| 13 3 1 4 5 2 - - - 1 - 1 - - - | 30 |
| 15 | 16 1 1 - - - - - - - - - - - - | 18 |
| 30 | 20 2 - 2 - - - - - - - - - - - | 24 |
| 45 | 23 - - - - - - - 1 1 - - 1 1 - | 27 |
|+1600+| 20 - 2 1 - - - - - - - - - - - | 23 |
| 15 | 15 1 1 2 - - - - - - - - - - - | 19 |
| 30 | 2 - - - - - - - - - - - - - - | 2 |
| 45 | - - - - - - - - - - - - - - - | 0 |
|+1700+| 3 - - - - - - - - - - - - - - | 3 |
| 15 | 18 - 1 - 1 1 1 - - - - - - - - | 22 |
| 30 | 12 1 - - 1 1 - - - - - - - - - | 15 |
| 45 | 13 1 - 2 1 - - - - - - - - - - | 17 |
|+1800+| 10 - - 1 - - - - - - - - - - - | 11 |
| 15 | 10 2 1 3 1 2 - - - - - - - - - | 19 |
| 30 | 15 1 - 1 - - - - - - - - - - - | 17 |
| 45 | 15 - - - - - 1 - - - - - - - - | 16 |
|+1900+| 13 2 - 1 1 2 - - - - - - - - - | 19 |
| 15 | 20 - - - 1 - - - - - - - - - - | 21 |
| 30 | 16 - - 2 2 1 1 - 2 1 1 - 1 - - | 27 |
| 45 | 11 3 - - 1 - - - - - - - - - - | 15 |
|+2000+| 15 1 1 3 4 1 1 1 - - - - - - - | 27 |
| 15 | 13 3 1 1 3 4 1 1 - - - - - - - | 27 |
| 30 | 19 3 1 - 1 - - - - - - - - - - | 24 |
| 45 | 12 4 - 2 2 - - 1 - - - - - - - | 21 |
|+2100+| 13 1 1 - 4 - 1 - 1 - - - - - - | 21 |
| 15 | 16 - - - 1 - - - - - - - - 1 - | 18 |
| 30 | 14 - - 2 1 1 1 - - - - 1 - - - | 20 |
| 45 | 15 1 1 1 2 - - - - - - - - - - | 20 |
|+2200+| 14 - - - 1 - 3 - - - - - - - - | 18 |
| 15 | 11 1 - 2 1 2 2 - - - - - - - - | 19 |
| 30 | 13 - - 2 - - - - 2 - - - - - - | 17 |
| 45 | 7 2 - - - 1 - - 1 - - - - - - | 11 |
|+2300+| - - - - - - - - - - - - - - - | 0 |
| 15 | - - - - - - - - - - - - - - - | 0 |
| 30 | - - - - - - - - - - - - - - - | 0 |
| 45 | - - - - - - - - - - - - - - - | 0 |
|+2400+| - - - - - - - - - - - - - - - | 0 |
+------+-------------------------------------------------------------------------------------------+------------+
|TOTALS| | 1226 |
+------+-------------------------------------------------------------------------------------------+------------+
Run Time: 1 seconds
|