Agent Performance Detail 2010-01-12 06:05:58
Time range: 2010-01-11 00:00:00 to 2010-01-11 23:59:59
---------- AGENTS Details -------------
CALL STATS BREAKDOWN:
+-----------------+----------+--------+-----------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+----------+----------+----------+----------+----------+----------+----------+----------+----------+----------+----------+----------+----------+----------+----------+----------+
| USER NAME | ID | CALLS | TIME | PAUSE |PAUSAVG | WAIT |WAITAVG | TALK |TALKAVG | DISPO |DISPAVG | DEAD |DEADAVG | SALE | SSALE | WN | NPNP | NAA | N | LM | OM | HU | A | VC | SC | DC | CBHOLD | PU | RC |
+-----------------+----------+--------+-----------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+----------+----------+----------+----------+----------+----------+----------+----------+----------+----------+----------+----------+----------+----------+----------+----------+
| ANDY SMITH | 1929 | 517 | 7:33:59 | 24:58 | 0:03 | 2:00:38 | 0:14 | 4:53:41 | 0:34 | 14:42 | 0:02 | 46:53 | 0:05 | 3 | 50 | 2 | 169 | 1 | 3 | 11 | 3 | 25 | 250 | 0 | 0 | 0 | 0 | 0 | 0 |
| BRANDON JONES | 1928 | 311 | 5:39:41 | 23:45 | 0:05 | 1:59:47 | 0:23 | 3:07:37 | 0:36 | 8:32 | 0:02 | 28:24 | 0:05 | 12 | 20 | 1 | 51 | 0 | 1 | 8 | 0 | 83 | 135 | 0 | 0 | 0 | 0 | 0 | 0 |
| FRED SANDERS | 1927 | 26 | 3:14:28 | 3:51 | 0:09 | 2:37:22 | 6:03 | 31:26 | 1:13 | 1:49 | 0:04 | 0:09 | 0:00 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 11 | 14 | 0 | 0 | 0 | 0 |
| GALE MILLER | 1926 | 299 | 5:09:14 | 7:49 | 0:02 | 1:57:27 | 0:24 | 2:55:10 | 0:35 | 8:48 | 0:02 | 18:47 | 0:04 | 14 | 20 | 0 | 45 | 11 | 2 | 49 | 1 | 32 | 117 | 0 | 0 | 7 | 1 | 0 | 0 |
| KIM JOHNSTON | 1925 | 206 | 2:04:12 | 9:44 | 0:03 | 40:31 | 0:12 | 1:08:32 | 0:20 | 5:25 | 0:02 | 9:08 | 0:03 | 5 | 11 | 0 | 61 | 4 | 3 | 2 | 0 | 21 | 85 | 0 | 0 | 14 | 0 | 0 | 0 |
| KRISTEN CLAY | 1924 | 235 | 4:44:34 | 20:03 | 0:05 | 52:53 | 0:14 | 3:24:37 | 0:52 | 7:01 | 0:02 | 16:26 | 0:04 | 1 | 14 | 1 | 60 | 7 | 1 | 8 | 0 | 14 | 118 | 0 | 0 | 11 | 0 | 0 | 0 |
| LISLE JOHNSON | 1923 | 2 | 1:27 | 0:13 | 0:07 | 0:19 | 0:10 | 0:26 | 0:13 | 0:29 | 0:15 | 0:00 | 0:00 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
| NELL MASTERS | 1922 | 698 | 8:41:56 | 1:24:39 | 0:07 | 2:30:25 | 0:13 | 4:26:40 | 0:23 | 20:12 | 0:02 | 45:19 | 0:04 | 15 | 57 | 1 | 103 | 0 | 24 | 15 | 1 | 49 | 432 | 0 | 0 | 0 | 0 | 1 | 0 |
| NICOLE HICKS | 1921 | 380 | 8:46:45 | 2:44:18 | 0:26 | 2:04:51 | 0:20 | 3:30:01 | 0:33 | 27:35 | 0:04 | 27:25 | 0:04 | 11 | 32 | 2 | 64 | 4 | 0 | 33 | 0 | 35 | 192 | 0 | 0 | 3 | 4 | 0 | 0 |
| REMY DAVIDSON | 1920 | 422 | 7:46:27 | 30:56 | 0:04 | 1:46:54 | 0:15 | 5:14:14 | 0:45 | 14:23 | 0:02 | 54:35 | 0:08 | 7 | 35 | 0 | 147 | 10 | 4 | 6 | 0 | 32 | 176 | 0 | 0 | 0 | 5 | 0 | 0 |
| TABITHA SMITH | 1919 | 567 | 7:54:25 | 17:55 | 0:02 | 2:21:25 | 0:15 | 4:56:19 | 0:31 | 18:46 | 0:02 | 25:27 | 0:03 | 15 | 40 | 1 | 74 | 87 | 5 | 59 | 2 | 28 | 157 | 0 | 0 | 98 | 1 | 0 | 0 |
| RYAN ANDERSON | 1918 | 659 | 7:56:16 | 32:20 | 0:03 | 2:17:02 | 0:12 | 4:49:42 | 0:26 | 17:12 | 0:02 | 27:09 | 0:02 | 10 | 73 | 0 | 232 | 11 | 9 | 3 | 0 | 66 | 245 | 0 | 0 | 0 | 10 | 0 | 0 |
| SAM APPLETON | 1917 | 45 | 3:52:25 | 1:09:47 | 1:33 | 4:54 | 0:07 | 2:36:45 | 3:29 | 0:59 | 0:01 | 0:15 | 0:00 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 35 | 4 | 3 | 0 | 0 | 3 |
+-----------------+----------+--------+-----------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+----------+----------+----------+----------+----------+----------+----------+----------+----------+----------+----------+----------+----------+----------+----------+----------+
| TOTALS AGENTS:13 | 4367| 73:25:49| 8:10:18| 0:07 | 21:14:28| 0:18 | 41:35:10| 0:34 | 2:25:53| 0:02 | 4:59:57| 0:04 | 93 | 352 | 8 | 1006 | 135 | 53 | 194 | 7 | 385 | 1909 | 46 | 18 | 136 | 21 | 1 | 3 |
+-----------------+----------+--------+-----------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+----------+----------+----------+----------+----------+----------+----------+----------+----------+----------+----------+----------+----------+----------+----------+----------+
PAUSE CODE BREAKDOWN:
+-----------------+----------+----------+----------+----------+ +----------+----------+----------+----------+----------+----------+----------+----------+----------+
| USER NAME | ID | TOTAL | NONPAUSE | PAUSE | | LOGIN | LUNCH | BREAK | TRAIN | MEET | | LAGGED | SHOW | NXDIAL |
+-----------------+----------+----------+----------+----------+ +----------+----------+----------+----------+----------+----------+----------+----------+----------+
| REMY DAVIDSON | 1920 | 10:04:49 | 7:27:48 | 2:37:01 | | 0:37 | 0:00 | 6:18 | 2:00:31 | 24:11 | 5:24 | 0 | 0 | 0 |
| RYAN ANDERSON | 1918 | 8:33:57 | 7:30:45 | 1:03:12 | | 0:21 | 0 | 3:19 | 30:19 | 28:40 | 0:33 | 0 | 0 | 0 |
| KRISTEN CLAY | 1924 | 5:03:32 | 4:38:49 | 24:43 | | 0:30 | 0 | 0 | 0 | 19:35 | 4:38 | 0:00 | 0 | 0 |
| TABITHA SMITH | 1919 | 9:56:06 | 7:44:14 | 2:11:52 | | 0:43 | 0:00 | 0 | 1:51:13 | 17:21 | 2:22 | 0:00 | 0:13 | 0 |
| GALE MILLER | 1926 | 6:27:46 | 5:19:04 | 1:08:42 | | 0:23 | 0 | 25:19 | 0 | 35:51 | 1:31 | 5:38 | 0 | 0 |
| BRANDON JONES | 1928 | 6:07:05 | 5:31:41 | 35:24 | | 0:36 | 0 | 8:09 | 0 | 17:11 | 5:57 | 0 | 3:31 | 0 |
| FRED SANDERS | 1927 | 7:41:12 | 5:18:01 | 2:23:11 | | 26:13 | 1:02 | 0 | 0 | 20:27 | 0:00 | 1:35:29 | 0 | 0:00 |
| NICOLE HICKS | 1921 | 9:27:24 | 6:22:06 | 3:05:18 | | 11:49 | 0 | 57:45 | 1:43:25 | 10:08 | 1:00 | 1:11 | 0 | 0 |
| KIM JOHNSTON | 1925 | 2:23:20 | 2:04:28 | 18:52 | | 0:15 | 0 | 7:32 | 0 | 9:29 | 1:36 | 0 | 0 | 0 |
| SAM APPLETON | 1917 | 7:52:58 | 5:51:11 | 2:01:47 | | 11:04 | 57:59 | 0 | 0 | 0 | 31:54 | 20:50 | 0 | 0:00 |
| ANDY SMITH | 1292 | 7:52:22 | 7:20:09 | 32:13 | | 2:02 | 0 | 2:15 | 0:00 | 24:13 | 1:31 | 2:12 | 0:00 | 0 |
| NELL MASTERS | 1922 | 8:52:40 | 7:23:16 | 1:29:24 | | 1:02 | 0 | 0 | 1:00:57 | 22:40 | 2:07 | 2:38 | 0 | 0 |
| LISLE JOHNSON | 1923 | 4:10 | 2:00 | 2:10 | | 1:24 | 0 | 0 | 0 | 0 | 0:46 | 0 | 0 | 0 |
+-----------------+----------+----------+----------+----------+ +----------+----------+----------+----------+----------+----------+----------+----------+----------+
| TOTALS AGENTS:13 | 90:27:21| 72:33:32| 17:53:49| | 56:59 | 59:01 | 1:50:37 | 7:06:25 | 3:49:46 | 59:19 | 2:07:58 | 3:44 | 0:00 |
+----------------------------+----------+----------+----------+ +----------+----------+----------+----------+----------+----------+----------+----------+----------+
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