Vicidialnow How to add Carrier correctly?

General and Support topics relating to ViciDialNow and GoAutoDial ISO installers

Moderators: enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, s0lid

Vicidialnow How to add Carrier correctly?

Postby Niraj0011 » Tue Apr 13, 2010 10:55 am

Hi , I recently installed vicidialnow 1.3 for my call center. Asterisk Version: 1.2.30.2
I have set carrier but still from agent window call are not getting connected, its saying ""I am sorry, that is not a valid extension, please try again"
And if I am trying manual dial from xlite its showing call failed 404 not found where user name is cc100
Here are details which I am using

Registration String: register=> 2758539:231424@62.85.163.184

[V4U-outbound]
type=friend
dtmfmode=auto
host=62.85.163.184
context=outbound
username=2758539
fromuser=2758539
trustrpid=yes
sendrpid=yes
secret=231424
allow=all
nat=yes



exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,2,Dial(SIP/${EXTEN:1}V4U-outbound,,o)
exten => _91NXXNXXXXXX,3,Hangup

Please advice what is the correct setting and what else I am missing ?
And if I have added 2-3 carriers and all are active then how it will select which one to use for dialing?

Thanks in advance for your support :D .

Regards
Niraj
Niraj0011
 
Posts: 5
Joined: Tue Apr 13, 2010 9:00 am

Postby gardo » Tue Apr 13, 2010 12:41 pm

You're almost there. Just missing out some more entries. You need to define a "Global String" entry on the carrier section. Something like:

SIPtrunk = SIP/V4U-outbound


You then need to call this on the dialplan:

exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,2,Dial(${SIPtrunk}/${EXTEN:1},,o)
exten => _91NXXNXXXXXX,3,Hangup


Notice that in your dialplan the dial prefix is "9". You can have different dial prefix for different campaigns and for different carriers. The example below uses "8" as dial prefix.

SIPtrunk2 = SIP/V4U-outbound2

exten => _81NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _81NXXNXXXXXX,2,Dial(${SIPtrunk2}/${EXTEN:1},,o)
exten => _81NXXNXXXXXX,3,Hangup


In your campaign settings (dial prefix), you can either put "9" or "8" depending on the carrier you want to use.
http://goautodial.com
Empowering the next generation contact centers
gardo
 
Posts: 1926
Joined: Fri Sep 15, 2006 10:24 am
Location: Manila, 1004

Postby Niraj0011 » Tue Apr 13, 2010 1:26 pm

Thanks for your response, but still same problem
In CAMPAIGN I have set Dial Prefix: X and when I uploaded new list I have set 44 Phone Code Override as I was preparing list for UK calling.

I have set Global String and dialplan according to your suggestion but still not able to connect call.

Please advice if missing anything else

Regards
Niraj
Niraj0011
 
Posts: 5
Joined: Tue Apr 13, 2010 9:00 am

Postby gardo » Wed Apr 14, 2010 1:56 pm

Posting the Asterisk CLI when dialing will help us a lot. :D
http://goautodial.com
Empowering the next generation contact centers
gardo
 
Posts: 1926
Joined: Fri Sep 15, 2006 10:24 am
Location: Manila, 1004

Postby Niraj0011 » Thu Apr 15, 2010 9:30 am

gardo wrote:Posting the Asterisk CLI when dialing will help us a lot. :D

Here is the logs
== Manager 'sendcron' logged on from 127.0.0.1
> Channel SIP/cc100-095da9c8 was answered.
-- Executing MeetMe("SIP/cc100-095da9c8", "8600051|F") in new stack
== Parsing '/etc/asterisk/meetme.conf': Found
-- Created MeetMe conference 1023 for conference '8600051'
-- Playing 'conf-onlyperson' (language 'en')
== Manager 'sendcron' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing MeetMe("Local/8600051@default-c325,2", "8600051|F") in new stack
> Channel Local/8600051@default-c325,1 was answered.
== Starting Local/8600051@default-c325,1 at default,9442085072665,1 failed so falling back to exten 's'
== Starting Local/8600051@default-c325,1 at default,s,1 still failed so falling back to context 'default'
-- Sent into invalid extension 's' in context 'default' on Local/8600051@default-c325,1
-- Executing Playback("Local/8600051@default-c325,1", "invalid") in new stack
-- Playing 'invalid' (language 'en')
Apr 15 10:27:23 WARNING[12411]: file.c:1045 ast_waitstream: Unexpected control subclass '-1'
== Manager 'sendcron' logged off from 127.0.0.1
vici*CLI>

Thanks
Niraj
Niraj0011
 
Posts: 5
Joined: Tue Apr 13, 2010 9:00 am

Postby gardo » Thu Apr 15, 2010 10:59 am

This is where the problem lies:

== Starting Local/8600051@default-c325,1 at default,9442085072665,1 failed so falling back to exten 's'


You don't have a dialplan entry to match 9442085072665. Your dialplan entry is:

exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,2,Dial(${SIPtrunk}/${EXTEN:1},,o)
exten => _91NXXNXXXXXX,3,Hangup


91NXXNXXXXXX does not cover 9442085072665.

What country are you calling into?
http://goautodial.com
Empowering the next generation contact centers
gardo
 
Posts: 1926
Joined: Fri Sep 15, 2006 10:24 am
Location: Manila, 1004

Postby Niraj0011 » Thu Apr 15, 2010 11:04 am

We call to UK(+44), please let me know what should be correct dial plan for UK calling


Many Thanks
Niraj
Niraj0011
 
Posts: 5
Joined: Tue Apr 13, 2010 9:00 am

Postby gardo » Sun Apr 18, 2010 3:55 pm

You can try the dialplan below for UK calls.

exten => _944.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _944.,2,Dial(${SIPtrunk}/${EXTEN:1},60,o)
exten => _944.,3,Hangup


Just make sure you use dial prefix "9" in your campaign settings.

Niraj0011 wrote:We call to UK(+44), please let me know what should be correct dial plan for UK calling


Many Thanks
Niraj
http://goautodial.com
Empowering the next generation contact centers
gardo
 
Posts: 1926
Joined: Fri Sep 15, 2006 10:24 am
Location: Manila, 1004

Postby Niraj0011 » Mon Apr 19, 2010 6:50 am

Thanks a lot :D :D finally its work now :D :D
Niraj0011
 
Posts: 5
Joined: Tue Apr 13, 2010 9:00 am

What are dialing plans for austrelia

Postby neoman » Tue May 25, 2010 8:40 am

How to Config austrelia dialing Plan
neoman
 
Posts: 6
Joined: Sun May 16, 2010 2:18 am

Re: What are dialing plans for austrelia

Postby gardo » Tue May 25, 2010 2:41 pm

You need to ask your carrier what's the dialplan.

neoman wrote:How to Config austrelia dialing Plan
http://goautodial.com
Empowering the next generation contact centers
gardo
 
Posts: 1926
Joined: Fri Sep 15, 2006 10:24 am
Location: Manila, 1004


Return to ViciDialNow - GoAutoDial

Who is online

Users browsing this forum: No registered users and 41 guests