Perfect scenario: A,B are good and when C joins it asks for agent ID, cust phone#, cust utility acct#, and then proceeds to ask the customer B questions to which after the response you must press the # button to continue on to the next question.
Here's our problems:
Biggest issue 1) A,B connect with C and it makes it past the first three questions and then hangs up the customer and keeps A,C connected. When B is questioned they say it sounds like dead air then they hear if you'd like to place a call type of sound.
2) A,B connect with C and it makes it past the first two questions (sometimes this happens on the first question) but will not proceed with prompts because failure to receive correct DTMF amount of tones to continue and replays the question.
3)A,B try to connect with C and it either doesn't connect and results in failure or is delayed in connecting sometimes up to 90 seconds.
In our company we have 5-15 Agents trying to connect with Verification and their Customer simultaneously all day long. We need help with this as quickly as possible.
My carrier is telling me that in Scenario 1 that they are recieving a by signal from my dial.... how and why?
- Code: Select all
[ SIP ] 10:20:58.529133 <==== 126.96.36.199:5060
BYE sip:firstname.lastname@example.org:5060 SIP/2.0
Via: SIP/2.0/UDP 188.8.131.52:5060;branch=z9hG4bK11c76194;rport
From: "M5241317210001839387" <sip:email@example.com>;tag=as4df6065e
CSeq: 103 BYE
User-Agent: Asterisk PBX
Remote-Party-ID: "M5241317210001839387" <sip:firstname.lastname@example.org>;privacy=off;screen=no
X-Asterisk-HangupCause: Normal Clearing
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