Recording, hearing remote agent

[luuha]

Hi Matt,
I use remote agent just for on hook agent.
The remote agent still log on agent page as normal.
I saw the call report, recording file for this agent, but I hear nothing in this recording file.
How could I have a on hook agent which can be hear,barge and recording as normal off hook agent?
Regards,
Luu

[mflorell]

The "Remote Agents" feature of ViciDial does not allow for recording of conversations.

We currently do not have a solution for an on-hook agent using the standard vicidial.php agent interface.

[arvindsandilya24]

Hi Matt,

Now any solution for this issues ?

Actually I am using Goautodial.
VERSION: 2.2.1-237
BUILD: 100510-2015
Asterisk 1.4.27.1-1

But I am not getting any recording file of remote agents.

Please suggest.

Thanks:)
Arvind

[arvindsandilya24]

Please suggest.

[mflorell]

This was a very old post you replied to, and now remote agents can be recorded if you have the campaign/in-group/user settings set to record. They are still not available fore remote monitoring though.

[arvindsandilya24]

Hi Matt,

I have set all these settings.
Though I am getting recording of remote agents.

Please help.

Thanks:)
Arvind

[arvindsandilya24]

Sorry, I am not getting recordings of remote agents.

Please help.

[mflorell]

You need to upgrade, that feature is not available on the version of vicidial you are using.