delay when comsumer answers phone
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delay when comsumer answers phone
by Michael_N » Mon Feb 06, 2012 4:08 pm
Is there any delay in connection when a consumer answers his phone and the agent get conneted to that call when calling in ratio or predictive mode ?
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by Op3r » Mon Feb 06, 2012 5:41 pm
Sorry for being unclear.
I hit the submit button like a flash.
Mostly it depends on how quick your database can find the available agent.
But we have timed it before and it went about a second or more.
I hit the submit button like a flash.
Mostly it depends on how quick your database can find the available agent.
But we have timed it before and it went about a second or more.
- Op3r
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- Joined: Wed Jun 07, 2006 7:53 pm
- Location: Manila
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