So, i have spent some time thinking about these features over the last few months and the goal of this topic is to discuss these features and hopefully let them end up in the Projects forum as bounties so we can fund the development together.
I have been working with outbound mainly so once i get some more inbound experience you can bet i will make a topic about that too
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In my opinion right now the most important missing features for Outbound VICIdial are:
1.Reliably manage disconnected numbers
2.Status code for maximum attempts
3.Manager friendly Reports<--this topic
4.(Realtime) Sales report<--this topic
5.Import and export leads templates
Since it would become a mess to discuss all of these subject in one thread i made a thread for each of them. I know that for some of these subjects there have been discussions about them in the past. I will try to reference these older threads as far as i can.
(Realtime) Sales report
I realize this is not universally applicable and is only useful for outbound (and some inbound) callcenters who sell products or services by phone. But i'm guessing there are a LOT of us out there!
So what about adding some sales specific reports to the standard reports about sales? There are also reports about inbound service so it think this really should be added. For all commercial outbound projects every manager wants to know one thing: How many sales did we make today on how many hours? And what does the ratio (sale per hour) per agent look like? So the only thing i'm suggesting is making a new report similar to the agent performance detail report but adding a sales ratio calculation to it. It would show the ratio for each agent together with the working ours, wait time, dispo time, talk time, etc. Also the sheet should be downloadable.
Sure i can ask someone to make a custom report. But would this not be used by A LOT of callcenters? It's a basic needed report if you ask me.
The report could be made so it takes all statuses who have SALE=Y flag in the campaign and system status settings sections. This way the report does not have to work with a specific status but you are free to define any status you want to be included into the calculation.
It would be awesome if the sales per agent and/or ratio could also be shown in the realtime main report. An ideal instrument for each supervisor to monitor which agent needs attention.
I'm looking forward to hear everyone's opinion on this and maybe it could become a default report?