| View previous topic :: View next topic |
| Author |
Message |
3m
Joined: 03 Apr 2008
Posts: 4
|
 Posted: Fri Nov 06, 2009 8:51 pm Post subject: Vici installed. Need training on campaign setup |
 |
|
| Hello! We have Vici installed inhouse. We need some help with setting up and executing the initial campaigns. We want to set up a natural campaign (to minimize the appearance of a robodialer), the idea was to have the agent actually listening in to the campaign so that he can jump on a call as soon as it's answered. Contact us with a flat rate quote for the consulting. |
|
| Back to top |
|
 |
gmcust3
Joined: 24 Oct 2009
Posts: 643
|
| Posted: Fri Nov 06, 2009 10:10 pm Post subject: |
|
|
Can you list out the things on which you need training categorically ?
Would be easy to quote
_________________
VicidialNOW CE
VERSION: 2.0.5-173
BUILD: 90320-0424
No other software installed on the box.
I've read the manager manual. |
|
| Back to top |
|
|
williamconley
Joined: 31 Oct 2007
Posts: 3606
Location: Orlando, FL
|
| Posted: Tue Nov 10, 2009 5:23 am Post subject: |
|
|
we do a two or three hour "how to use your new dialer" training for $35/hour, if paid and scheduled at least two days in advance.
it's a good way to "get off the ground and running".
_________________
Vicidial Installation - SugarCRM integration - Customization and Add-ons
We Bring It All Together.
www.PoundTeam.com |
|
| Back to top |
|
|
3m
Joined: 03 Apr 2008
Posts: 4
|
| Posted: Tue Nov 10, 2009 5:00 pm Post subject: VICIDIAL SETUP: WHAT WE NEED |
|
|
We need the following done on our vicidial box:
1. Set up trunks with existing SIP provider. No POTS
2. Set up (3) agents (already defined on our trixbox)
3. Assistance with making sure all nescessary ports are open on our firewall
4. 1-2 hour remote training showing us how to load a list and start dialing
5. Set CID to show our real number.
6. Record ALL calls
7. Secure system by resetting any default passwords.
Our goal is to run 'natural' campaigns in which the lead experiences no lagtime between the connection of the call and the greeting. This means no answering machine detection and one call per agent.
I'd like to get dialing this week. Please PM me your contact number. We can pay via check or paypal. |
|
| Back to top |
|
|
williamconley
Joined: 31 Oct 2007
Posts: 3606
Location: Orlando, FL
|
| Posted: Wed Nov 11, 2009 3:44 am Post subject: Re: VICIDIAL SETUP: WHAT WE NEED |
|
|
| 3m wrote: | | 1. Set up trunks with existing SIP provider. No POTS |
We charge $20/carrier if they use standard methodology for US termination and publish their requirements, or it can be handled as tech support hourly, and generally takes 15 min per carrier.
| 3m wrote: | | 2. Set up (3) agents (already defined on our trixbox) |
We charge $20/phone to configure. Or it can be handled as tech support hourly, and generally takes 20 minutes for the first phone and 5 for each extra phone. (trixbox isn't recommended, although it should still work, but we cannot guarantee trixbox will remain stable while passing vici call through. you will note the other comments on this topic on the forums).
| 3m wrote: | | 3. Assistance with making sure all nescessary ports are open on our firewall |
SIP & SIP data (10000-20000), IAX and SSH (but move ssh to another port, do not use 22). Or we can do it (with remote access via a service like Logmein) in about 10-15 minutes as hourly tech support.
| 3m wrote: | | 4. 1-2 hour remote training showing us how to load a list and start dialing |
$70 for 2 hours
| 3m wrote: | | 5. Set CID to show our real number. |
Built into Campaign if carrier set up properly, included in training.
| 3m wrote: | | 6. Record ALL calls |
Built into Vicidial, included in training. But requires ensuring that call mixing is set up in CRON, so your installation method has to include that. Takes an extra 10 min of training.
| 3m wrote: | | 7. Secure system by resetting any default passwords. |
Add an extra 20 minutes after training.
| 3m wrote: | | no answering machine detection |
Off by default. That was easy.
| 3m wrote: | | one call per agent. |
Covered during training.
So expect perhaps a little more than 2 hrs training (perhaps 2.5-3 hrs) and set aside some $$ for the rest ... as shown above.
Fine print: We do not guarantee that your installation is going to work properly unless WE did your installation (obviously!). If you want us to go through your installation before we begin to verify that "everything works", we charge $99 to validate an install. This does not include "fix it" time, but does mean that when we do training, everything will work according to requirements for the training to succeed.
_________________
Vicidial Installation - SugarCRM integration - Customization and Add-ons
We Bring It All Together.
www.PoundTeam.com |
|
| Back to top |
|
|
3m
Joined: 03 Apr 2008
Posts: 4
|
| Posted: Sun Nov 15, 2009 10:49 pm Post subject: Still need help |
|
|
| Left a few messages for you guys.. I need someone responsive to see this through with me... Please contact me so that I can cross this off my list. |
|
| Back to top |
|
|
prince.fer
Joined: 30 Jun 2006
Posts: 123
|
|
| Back to top |
|
|
gmcust3
Joined: 24 Oct 2009
Posts: 643
|
| Posted: Mon Nov 23, 2009 4:05 pm Post subject: |
|
|
Dont mind but I see that you are using Gerski Design with 2.0.5 which is NOT compatible.
_________________
VicidialNOW CE
VERSION: 2.0.5-173
BUILD: 90320-0424
No other software installed on the box.
I've read the manager manual. |
|
| Back to top |
|
|
williamconley
Joined: 31 Oct 2007
Posts: 3606
Location: Orlando, FL
|
| Posted: Thu Dec 03, 2009 6:14 am Post subject: |
|
|
is it DialShree or DialShri? it seems to change based on where you look.
oh, and i'd be nervous about the "WARNING: " php crashes behind image #2. I am going to have to say our previous poster's comment regarding compatibility may be correct and even unresolved.
_________________
Vicidial Installation - SugarCRM integration - Customization and Add-ons
We Bring It All Together.
www.PoundTeam.com |
|
| Back to top |
|
|
gmcust3
Joined: 24 Oct 2009
Posts: 643
|
| Posted: Fri Dec 04, 2009 12:26 am Post subject: |
|
|
Somehow, cant even copy and edit properly : ) Poor soul !!
But Ironically, even in his screen, customer time is SAME PC time !!!
_________________
VicidialNOW CE
VERSION: 2.0.5-173
BUILD: 90320-0424
No other software installed on the box.
I've read the manager manual. |
|
| Back to top |
|
|
|
FAQ
Search
Memberlist
Usergroups
Register
Profile
Log in to check your private messages
Log in
