Call Status in Vicidial

[Infinity_ISF]

Hi,

Is it possible to have the following in an outbound only voiceblast campaign?

| PM | Played Message | 2292 |
| PU | Call Picked Up | 27

I thought call picked up would be higher then played message. If i am wrong and my vicidial has it backwards; does anyone have any insight as to how i can correct this issue?

VERSION: 2.0.5-132
g.729 / Sip Only

Thanks in advance for any advice.

[mflorell]

That's normal. PU just means that an Answer signal was received and the call didn't start playing the message yet.

[Infinity_ISF]

Ok thanks for the response.

can you tell me if these numbers look normal?

AA | Answering Machine Au | 1897 |
| B | Busy | 1282 |
| DNC | DO NOT CALL | 152 |
| NA | No Answer AutoDial | 14272 |
| PM | Played Message | 1250 |
| PU | Call Picked Up | 3952 |
| SVYREC | Survey sent to Recor | 62

So is it safe to assume by the numbers above that 3952 answer signals were recieved but the call was disconnected before the message began to play?

1,250 people heard at least 1 second of the message ? or does this mean that 1,250 people listened until they were supposed to press the 1 key?

i bought the manuals and i am going to double check them but im worried that maybe calls are being dropped upon connection.

[mflorell]

sure, those could be fine, but I really couldn't say for sure without seeing the settings for the campaign.

[aster1]

Just curious matt, the call would be counted as PM by agi script's only after message stops playing right ? Otherwise whats the point of having that count if it is incremented even after someone hears one second of message ( PU gives same thing) ?



EDIT: Just had a quick look in agi, it seems PM is set only if customers enter some dtmf .. agi does not wait till message playing finishes to set that digit

[mflorell]

That's on a survey campaign, AL is used on the answering machine message side to indicate that the message was played fully before hangup.