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Postby mflorell » Mon Sep 18, 2006 12:15 pm

your agiout looks fine, but something is not running properly.

Check the vdautodial.date file for the time you see a CANCEL go through in VDhangup and see if the lead_id of the call shows up as a "dead NA call added to log".

Make sure your call_log.agi script is logging the call as over with an end_epoch and that it actually shows up in the call_log table with the proper caller_code field.
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Postby enjay » Mon Sep 18, 2006 12:35 pm

Something is going on with those scripts Im thinking. Here is something that shows up for an ANSWERED call

Database Entry: (NOTICE THE UNIQUEID from Database Vs. AGIOUT logfile).
Code: Select all
+--------------------+----------------------------------+---------------+-------+-------------+-----------+---------------+----------------------+---------------------+-------------+---------------------+------------+---------------+---------------+
| uniqueid           | channel                          | channel_group | type  | server_ip   | extension | number_dialed | caller_code          | start_time          | start_epoch | end_time            | end_epoch  | length_in_sec | length_in_min |
+--------------------+----------------------------------+---------------+-------+-------------+-----------+---------------+----------------------+---------------------+-------------+---------------------+------------+---------------+---------------+
| 1158599910.7934799 | Local/15053444299@default-394c,1 |               | Local | 192.168.0.6 | 8365      |               | V0918101828001009127 | 2006-09-18 10:18:36 |  1158599916 | 2006-09-18 10:18:56 | 1158599936 |            20 |          0.33 |
+--------------------+----------------------------------+---------------+-------+-------------+-----------+---------------+----------------------+---------------------+-------------+---------------------+------------+---------------+---------------+


AGI Output: There might be a little overlap here.
Code: Select all
2006-09-18 10:18:36|call_log.agi|AGI Environment Dump:
2006-09-18 10:18:36|call_log.agi| -- accountcode =
2006-09-18 10:18:36|call_log.agi| -- callerid = 8887112243
2006-09-18 10:18:36|call_log.agi| -- calleridname = V0918101828001009127
2006-09-18 10:18:36|call_log.agi| -- callingani2 = 0
2006-09-18 10:18:36|call_log.agi| -- callingpres = 0
2006-09-18 10:18:36|call_log.agi| -- callingtns = 0
2006-09-18 10:18:36|call_log.agi| -- callington = 0
2006-09-18 10:18:36|call_log.agi| -- channel = Local/15053444299@default-394c,2
2006-09-18 10:18:36|call_log.agi| -- context = default
2006-09-18 10:18:36|call_log.agi| -- dnid = unknown
2006-09-18 10:18:36|call_log.agi| -- enhanced = 0.0
2006-09-18 10:18:36|call_log.agi| -- extension = h
2006-09-18 10:18:36|call_log.agi| -- language = en
2006-09-18 10:18:36|call_log.agi| -- priority = 1
2006-09-18 10:18:36|call_log.agi| -- rdnis = unknown
2006-09-18 10:18:36|call_log.agi| -- request = call_log.agi
2006-09-18 10:18:36|call_log.agi| -- type = Local
2006-09-18 10:18:36|call_log.agi| -- uniqueid = 1158599910.79349
2006-09-18 10:18:36|call_log.agi|AGI Variables: |1158599910.79349|Local/15053444299@default-394c,2|h|Local|V0918101828001009127|
2006-09-18 10:18:36|call_log.agi||CALL HUNG UP|
2006-09-18 10:18:36|call_log.agi||DELETE from live_inbound where uniqueid='1158599910.79349' and server_ip='192.168.0.6'|
2006-09-18 10:18:36|call_log.agi|+++++ CALL LOG HUNGUP: |1158599910.79349|Local/15053444299@default-394c,2|h|2006-09-18 10:18:36|min: |
2006-09-18 10:18:36|call_log.agi|Perl Environment Dump:
2006-09-18 10:18:36|call_log.agi|0|8365
2006-09-18 10:18:36|call_log.agi|AGI Environment Dump:
2006-09-18 10:18:36|call_log.agi| -- accountcode =
2006-09-18 10:18:36|call_log.agi| -- callerid = 8887112243
2006-09-18 10:18:36|call_log.agi| -- calleridname = V0918101828001009127
2006-09-18 10:18:36|call_log.agi| -- callingani2 = 0
2006-09-18 10:18:36|call_log.agi| -- callingpres = 0
2006-09-18 10:18:36|call_log.agi| -- callingtns = 0
2006-09-18 10:18:36|call_log.agi| -- callington = 0
2006-09-18 10:18:36|call_log.agi| -- channel = Local/15053444299@default-394c,1
2006-09-18 10:18:36|call_log.agi| -- context = default
2006-09-18 10:18:36|call_log.agi| -- dnid = unknown
2006-09-18 10:18:36|call_log.agi| -- enhanced = 0.0
2006-09-18 10:18:36|call_log.agi| -- extension = 8365
2006-09-18 10:18:36|call_log.agi| -- language = en
2006-09-18 10:18:36|call_log.agi| -- priority = 1
2006-09-18 10:18:36|call_log.agi| -- rdnis = unknown
2006-09-18 10:18:36|call_log.agi| -- request = call_log.agi
2006-09-18 10:18:36|call_log.agi| -- type = Local
2006-09-18 10:18:36|call_log.agi| -- uniqueid = 1158599910.79348
2006-09-18 10:18:36|call_log.agi|AGI Variables: |1158599910.79348|Local/15053444299@default-394c,1|8365|Local|V0918101828001009127|
2006-09-18 10:18:36|call_log.agi|+++++ CALL LOG START : 2006-09-18 10:18:36
2006-09-18 10:18:36|call_log.agi||INSERT INTO call_log (uniqueid,channel,channel_group,type,server_ip,extension,number_dialed,start_time,start_epoch,end_time,end_epoch,length_in_sec,length_in_min,caller_code) values('1158599910.79348','Local/15053444299@default-394c,1','','Local','192.168.0.6','8365','','2006-09-18 10:18:36','1158599916','','','','','V0918101828001009127')|
2006-09-18 10:18:36|call_log.agi|AGI Environment Dump:
2006-09-18 10:18:36|call_log.agi| -- accountcode =
2006-09-18 10:18:36|call_log.agi| -- callerid = 8887112243
2006-09-18 10:18:36|call_log.agi| -- calleridname = unknown
2006-09-18 10:18:36|call_log.agi| -- callingani2 = 0
2006-09-18 10:18:36|call_log.agi| -- callingpres = 0
2006-09-18 10:18:36|call_log.agi| -- callingtns = 0
2006-09-18 10:18:36|call_log.agi| -- callington = 0
2006-09-18 10:18:36|call_log.agi| -- channel = Local/8500998@default-e3ec,1
2006-09-18 10:18:36|call_log.agi| -- context = default
2006-09-18 10:18:36|call_log.agi| -- dnid = unknown
2006-09-18 10:18:36|call_log.agi| -- enhanced = 0.0
2006-09-18 10:18:36|call_log.agi| -- extension = h
2006-09-18 10:18:36|call_log.agi| -- language = en
2006-09-18 10:18:36|call_log.agi| -- priority = 1
2006-09-18 10:18:36|call_log.agi| -- rdnis = unknown
2006-09-18 10:18:36|call_log.agi| -- request = call_log.agi
2006-09-18 10:18:36|call_log.agi| -- type = Local
2006-09-18 10:18:36|call_log.agi| -- uniqueid = 1158599910.79342
2006-09-18 10:18:36|call_log.agi|AGI Variables: |1158599910.79342|Local/8500998@default-e3ec,1|h|Local|8887112243|
2006-09-18 10:18:36|call_log.agi||CALL HUNG UP|
2006-09-18 10:18:36|call_log.agi||DELETE from live_inbound where uniqueid='1158599910.79342' and server_ip='192.168.0.6'|
2006-09-18 10:18:36|call_log.agi|+++++ CALL LOG HUNGUP: |1158599910.79342|Local/8500998@default-e3ec,1|h|2006-09-18 10:18:36|min: |
2006-09-18 10:18:36|VD_hangup.agi|Perl Environment Dump:
2006-09-18 10:18:36|VD_hangup.agi|0|PRI-----DEBUG-----16-----ANSWER-----6-----0
2006-09-18 10:18:36|VD_hangup.agi|AGI Environment Dump:
2006-09-18 10:18:36|VD_hangup.agi| -- accountcode =
2006-09-18 10:18:36|VD_hangup.agi| -- callerid = 8887112243
2006-09-18 10:18:36|VD_hangup.agi| -- calleridname = V0918101828001009127
2006-09-18 10:18:36|VD_hangup.agi| -- callingani2 = 0
2006-09-18 10:18:36|VD_hangup.agi| -- callingpres = 0
2006-09-18 10:18:36|VD_hangup.agi| -- callingtns = 0
2006-09-18 10:18:36|VD_hangup.agi| -- callington = 0
2006-09-18 10:18:36|VD_hangup.agi| -- channel = Local/15053444299@default-394c,2
2006-09-18 10:18:36|VD_hangup.agi| -- context = default
2006-09-18 10:18:36|VD_hangup.agi| -- dnid = unknown
2006-09-18 10:18:36|VD_hangup.agi| -- enhanced = 0.0
2006-09-18 10:18:36|VD_hangup.agi| -- extension = h
2006-09-18 10:18:36|VD_hangup.agi| -- language = en
2006-09-18 10:18:36|VD_hangup.agi| -- priority = 2
2006-09-18 10:18:36|VD_hangup.agi| -- rdnis = unknown
2006-09-18 10:18:36|VD_hangup.agi| -- request = VD_hangup.agi
2006-09-18 10:18:36|VD_hangup.agi| -- type = Local
2006-09-18 10:18:36|VD_hangup.agi| -- uniqueid = 1158599910.79349
2006-09-18 10:18:36|VD_hangup.agi|AGI Variables: |1158599910.79349|Local/15053444299@default-394c,2|h|Local|V0918101828001009127|
2006-09-18 10:18:36|VD_hangup.agi|VD_hangup : V0918101828001009127 Local/15053444299@default-394c,2 2 1009127
2006-09-18 10:18:36|VD_hangup.agi|--    VDhangup Local DEBUG: |PRI|V0918101828001009127|ANSWER|16|
2006-09-18 10:18:36|VD_hangup.agi|+++++ VDAD START LOCAL CHANNEL: EXITING- 2
2006-09-18 10:18:36|agi-VDAD_LB_transfer.agi|Perl Environment Dump:
2006-09-18 10:18:36|agi-VDAD_LB_transfer.agi|0|8365
2006-09-18 10:18:36|agi-VDAD_LB_transfer.agi|callerID changed: V0918101828001009127
2006-09-18 10:18:36|agi-VDAD_LB_transfer.agi|AGI Environment Dump:
2006-09-18 10:18:36|agi-VDAD_LB_transfer.agi| -- accountcode =
2006-09-18 10:18:36|agi-VDAD_LB_transfer.agi| -- callerid = 8887112243
2006-09-18 10:18:36|agi-VDAD_LB_transfer.agi| -- calleridname = V0918101828001009127
2006-09-18 10:18:36|agi-VDAD_LB_transfer.agi| -- callingani2 = 0
2006-09-18 10:18:36|agi-VDAD_LB_transfer.agi| -- callingpres = 0
2006-09-18 10:18:36|agi-VDAD_LB_transfer.agi| -- callingtns = 0
2006-09-18 10:18:36|agi-VDAD_LB_transfer.agi| -- callington = 0
2006-09-18 10:18:36|agi-VDAD_LB_transfer.agi| -- channel = Zap/9-1
2006-09-18 10:18:36|agi-VDAD_LB_transfer.agi| -- context = default
2006-09-18 10:18:36|agi-VDAD_LB_transfer.agi| -- dnid = unknown
2006-09-18 10:18:36|agi-VDAD_LB_transfer.agi| -- enhanced = 0.0
2006-09-18 10:18:36|agi-VDAD_LB_transfer.agi| -- extension = 8365
2006-09-18 10:18:36|agi-VDAD_LB_transfer.agi| -- language = en
2006-09-18 10:18:36|agi-VDAD_LB_transfer.agi| -- priority = 2
2006-09-18 10:18:36|agi-VDAD_LB_transfer.agi| -- rdnis = unknown
2006-09-18 10:18:36|agi-VDAD_LB_transfer.agi| -- request = agi-VDAD_LB_transfer.agi
2006-09-18 10:18:36|agi-VDAD_LB_transfer.agi| -- type = Zap
2006-09-18 10:18:36|agi-VDAD_LB_transfer.agi| -- uniqueid = 1158599910.79348
2006-09-18 10:18:36|agi-VDAD_LB_transfer.agi|AGI Variables: |1158599910.79348|Zap/9-1|8365|Zap|V0918101828001009127|V0918101828001009127|2|
2006-09-18 10:18:36|agi-VDAD_LB_transfer.agi|+++++ VDAD START : |1009127|2006-09-18 10:18:36|1.2|2|
2006-09-18 10:18:36|agi-VDAD_LB_transfer.agi|--    VDAD : |1|update of vac table: V0918101828001009127
|UPDATE vicidial_auto_calls set uniqueid='1158599910.79348', channel='Zap/9-1',status='LIVE' where callerid='V0918101828001009127' order by call_time desc limit 1;|
2006-09-18 10:18:36|agi-VDAD_LB_transfer.agi||INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed) values('1158599910.79348','1009127','1003','2006-09-18 10:18:36','1158599916','QUEUE','','5053444299','VDAD','N')|
2006-09-18 10:18:36|agi-VDAD_LB_transfer.agi|--    VDAD : |1009127|1009127|insert to vicidial_log: 1158599910.79348
2006-09-18 10:18:36|agi-VDAD_LB_transfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = '1003' and call_time < "2006-09-18 10:18:28" and lead_id != '1009127';|
2006-09-18 10:18:36|agi-VDAD_LB_transfer.agi|--    VDAD get agent: |1|update of vla table: 1003|192.168.0.6
|UPDATE vicidial_live_agents set status='QUEUE',lead_id='1009127',uniqueid='1158599910.79348', channel='Zap/9-1', call_server_ip='192.168.0.6', callerid='V0918101828001009127' where status = 'READY' and campaign_id='1003' and last_update_time > '19691231165955' order by last_call_finish limit 1;|
2006-09-18 10:18:36|agi-VDAD_LB_transfer.agi||SELECT conf_exten,user,extension,server_ip FROM vicidial_live_agents where status = 'QUEUE' and campaign_id='1003' and callerid='V0918101828001009127' and channel='Zap/9-1' order by last_call_time limit 1;|
2006-09-18 10:18:36|agi-VDAD_LB_transfer.agi|--    VDAD XFER : |1|update of vac table: V0918101828001009127
|UPDATE vicidial_auto_calls set status='XFER' where callerid='V0918101828001009127';|
2006-09-18 10:18:36|agi-VDAD_LB_transfer.agi|exiting the VDAD app, transferring call to
2006-09-18 10:18:36|agi-VDAD_LB_transfer.agi|XXXXXXXXXX VDAD transferred: start|stop   2006-09-18 10:18:36|2006-09-18 10:18:36


As you can see the UniqueID that is logged in the database is CLOSE but different from that of the AGI output.

database: 1158599910.7934799
AGIout: 1158599910.79349 (where is the 7 & 9 in the end of it).

Anything with a CANCEL does not show up at all in the database (based on caller_code) I can lookup every ANSWER and they show up but no CANCELS.


-Art
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Postby mflorell » Mon Sep 18, 2006 2:58 pm

The inconsistency is because the data is stored as a float instead of a string.

What version of MySQL are you using?

You could try changing it to a VARCHAR like we do for BRI-stufft installations:
http://astguiclient.sourceforge.net/faq.html#04040

Make sure system is not active when you do those updates though, it takes a while to do them on a system with a lot of calls in the call_log and vicidial_log.
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Postby enjay » Mon Sep 18, 2006 3:34 pm

mysql Ver 14.7 Distrib 4.1.20, for redhat-linux-gnu (i386) using readline 4.3
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Postby enjay » Mon Sep 18, 2006 3:59 pm

In the vicidial_auto_calls table I notice that all of the CANCEL calls have a uniqueid of NULL

Code: Select all
+--------------+-------------+-------------+--------+---------+----------+----------------------+---------+------------+--------------+---------------------+-----------+
| auto_call_id | server_ip   | campaign_id | status | lead_id | uniqueid | callerid             | channel | phone_code | phone_number | call_time           | call_type |
+--------------+-------------+-------------+--------+---------+----------+----------------------+---------+------------+--------------+---------------------+-----------+
|       833339 | 192.168.0.5 | 1002        | SENT   |  178148 |     NULL | V0918135502000178148 | NULL    |            | 9517807625   | 2006-09-18 13:55:02 | OUT       |
+--------------+-------------+-------------+--------+---------+----------+----------------------+---------+------------+--------------+---------------------+-----------+
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Postby enjay » Mon Sep 18, 2006 10:24 pm

I'll get back at this tomorrow, I've been working on this 16 hours today I've tried everything I can think of and everything you've asked with the same results.

I hate to rebuild the whole thing, but Im at my whits end here..
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Postby mflorell » Tue Sep 19, 2006 5:34 am

Changing to VARCHAR did nothing to help?
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Postby enjay » Tue Sep 19, 2006 10:17 am

Going to do some more testing this morning with it though last night appeared as though nothing had changed, I still saw no NA's and plenty of cancels.

I wonder if its having issues interpretting the CANCEL vs DROP vs NOANSWER vs CHANUNAVAIL vs ANSWER
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Postby mflorell » Tue Sep 19, 2006 11:12 am

I have 10s of thousands of CANCEL NAs in my vicidial_log every day so I know it does log them here. I am using almost all PRIs.
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Postby enjay » Tue Sep 19, 2006 11:41 am

I have 2 PRI's and 3 E&M Wink T1's though problem exists across the board. I just cant pinpoint where the problem is actually.. I see the agiout see's cancels.. but the vdauto script doesnt turn them into NA's.
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Postby enjay » Tue Sep 19, 2006 11:56 am

I just copied all the default astguiclient stuff

"agc/vicidial.php" etc etc etc so that I could rule out that maybe I had messed something up in my code that could have cause it but I experience the same thing.. I have not modified any of the agi stuff so I doubt thats the issue..

I upgraded to MySQL 5.0.24a last night to see if that would fix anything.
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Postby mflorell » Tue Sep 19, 2006 12:06 pm

You kind of have that reversed, this is an issue with the agi scripts or the perl scripts or possibly a server setting. This would have nothing to do with any PHP scripts since the CANCEL calls never make it to any of those.
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Postby enjay » Tue Sep 19, 2006 12:09 pm

yea I figured as such it was just something I "HAD" to do for self re-assurance that I didnt break something :)

could this have something to do with it?

in my vicidial_auto_calls the CANCEL calls come up with

Code: Select all
+--------------+-------------+-------------+--------+---------+----------+----------------------+---------+------------+--------------+---------------------+-----------+
| auto_call_id | server_ip   | campaign_id | status | lead_id | uniqueid | callerid             | channel | phone_code | phone_number | call_time           | call_type |
+--------------+-------------+-------------+--------+---------+----------+----------------------+---------+------------+--------------+---------------------+-----------+
|       847319 | 192.168.0.6 | 1003        | SENT   |  948670 |          | V0919100547000948670 | NULL    |            | 5056238349   | 2006-09-19 10:05:47 | OUT       |
+--------------+-------------+-------------+--------+---------+----------+----------------------+---------+------------+--------------+---------------------+-----------+


while the answered calls come up with:

Code: Select all
+--------------+-------------+-------------+--------+---------+--------------------+----------------------+----------+------------+--------------+---------------------+-----------+
| auto_call_id | server_ip   | campaign_id | status | lead_id | uniqueid           | callerid             | channel  | phone_code | phone_number | call_time           | call_type |
+--------------+-------------+-------------+--------+---------+--------------------+----------------------+----------+------------+--------------+---------------------+-----------+
|       217922 | 192.168.0.6 | 1003        | XFER   |  758776 | 1154558807.1439867 | V0802154646000758776 | Zap/3-1  |            | 5056273345   | 2006-08-02 15:46:46 | OUT       |
+--------------+-------------+-------------+--------+---------+--------------------+----------------------+----------+------------+--------------+---------------------+-----------+
15 rows in set (0.00 sec)
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Postby mflorell » Tue Sep 19, 2006 12:29 pm

That does look like mine for the ones that become CANCELs. But as soon as they are hungup the AST_VDauto_dial script deletes them right away when they are detected as hungup.

Are there any corresponding call_log table records for those caller_codes?
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Postby enjay » Tue Sep 19, 2006 12:32 pm

There is not one for any of the CANCELS but yes for the ANSWERS

Code: Select all
mysql> select * from call_log where caller_code="V0919100547000948670";
Empty set (0.00 sec)

mysql> select * from call_log where caller_code="V0802154646000758776";
+--------------------+----------------------------------+---------------+-------+-------------+-----------+---------------+----------------------+---------------------+-------------+---------------------+-----------+---------------+---------------+
| uniqueid           | channel                          | channel_group | type  | server_ip   | extension | number_dialed | caller_code          | start_time          | start_epoch | end_time            | end_epoch | length_in_sec | length_in_min |
+--------------------+----------------------------------+---------------+-------+-------------+-----------+---------------+----------------------+---------------------+-------------+---------------------+-----------+---------------+---------------+
| 1154558807.1439867 | Local/15056273345@default-8c6c,1 |               | Local | 192.168.0.6 | 8365      |               | V0802154646000758776 | 2006-08-02 15:47:04 |  1154558824 | 0000-00-00 00:00:00 |         0 |             0 |          0.00 |
+--------------------+----------------------------------+---------------+-------+-------------+-----------+---------------+----------------------+---------------------+-------------+---------------------+-----------+---------------+---------------+
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Postby mflorell » Tue Sep 19, 2006 2:34 pm

can you post some Asterisk CLI output with agi output set to STDERR of a call being initiated and Dialed so we can see what call_log.agi is doing with the log for your calls?
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Postby mflorell » Tue Sep 19, 2006 3:33 pm

You should be seeing a LOT more output that that if you are in the Real Asterisk CLI and you have AGIOUTPUT set to STDERR.

What version of the agi scripts are you running?
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Postby enjay » Tue Sep 19, 2006 3:53 pm

yea Im a goob, was in asterisk -r.. ok created a script file for it

http://www.magmanetworks.com/script.txt

-enjay
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Postby enjay » Tue Sep 19, 2006 6:54 pm

Or here is an instance I pulled out of the script.txt file where I receive a BUSY from the asterisk server yet it doesnt get placed in the database. I know we have been talking about CANCEL's in general but anything other than ANSWERS arent working.

Code: Select all
    -- Executing DeadAGI("Local/6022679357@default-b8b1,2", "call_log.agi|h") in
new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
2006-09-19 13:44:25|call_log.agi|AGI Environment Dump:
2006-09-19 13:44:25|call_log.agi| -- accountcode =
2006-09-19 13:44:25|call_log.agi| -- callerid = 6233888899
2006-09-19 13:44:25|call_log.agi| -- calleridname = V0919134413000662775
2006-09-19 13:44:25|call_log.agi| -- callingani2 = 0
2006-09-19 13:44:25|call_log.agi| -- callingpres = 0
2006-09-19 13:44:25|call_log.agi| -- callingtns = 0
2006-09-19 13:44:25|call_log.agi| -- callington = 0
2006-09-19 13:44:25|call_log.agi| -- channel = Local/6022679357@default-b8b1,2
2006-09-19 13:44:25|call_log.agi| -- context = default
2006-09-19 13:44:25|call_log.agi| -- dnid = unknown
2006-09-19 13:44:25|call_log.agi| -- enhanced = 0.0
2006-09-19 13:44:25|call_log.agi| -- extension = h
2006-09-19 13:44:25|call_log.agi| -- language = en
2006-09-19 13:44:25|call_log.agi| -- priority = 1
2006-09-19 13:44:25|call_log.agi| -- rdnis = unknown
2006-09-19 13:44:25|call_log.agi| -- request = call_log.agi
2006-09-19 13:44:25|call_log.agi| -- type = Local
2006-09-19 13:44:25|call_log.agi| -- uniqueid = 1158698654.12851
2006-09-19 13:44:25|call_log.agi|AGI Variables: |1158698654.12851|Local/6022679357@default-b8b1,2|h|Local|V0919134413000662775|
2006-09-19 13:44:25|call_log.agi||CALL HUNG UP|
2006-09-19 13:44:25|call_log.agi||DELETE from live_inbound where uniqueid='1158698654.12851' and server_ip='192.168.0.5'|
2006-09-19 13:44:25|call_log.agi|+++++ CALL LOG HUNGUP: |1158698654.12851|Local/6022679357@default-b8b1,2|h|2006-09-19 13:44:25|min: |
    -- AGI Script call_log.agi completed, returning 0
    -- Executing DeadAGI("Local/6022679357@default-b8b1,2", "VD_hangup.agi|PRI-----NODEBUG-----17-----BUSY----------") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/VD_hangup.agi
2006-09-19 13:44:25|VD_hangup.agi|Perl Environment Dump:
2006-09-19 13:44:25|VD_hangup.agi|0|PRI-----NODEBUG-----17-----BUSY----------
2006-09-19 13:44:25|VD_hangup.agi|AGI Environment Dump:
2006-09-19 13:44:25|VD_hangup.agi| -- accountcode =
2006-09-19 13:44:25|VD_hangup.agi| -- callerid = 6233888899
2006-09-19 13:44:25|VD_hangup.agi| -- calleridname = V0919134413000662775
2006-09-19 13:44:25|VD_hangup.agi| -- callingani2 = 0
2006-09-19 13:44:25|VD_hangup.agi| -- callingpres = 0
2006-09-19 13:44:25|VD_hangup.agi| -- callingtns = 0
2006-09-19 13:44:25|VD_hangup.agi| -- callington = 0
2006-09-19 13:44:25|VD_hangup.agi| -- channel = Local/6022679357@default-b8b1,2
2006-09-19 13:44:25|VD_hangup.agi| -- context = default
2006-09-19 13:44:25|VD_hangup.agi| -- dnid = unknown
2006-09-19 13:44:25|VD_hangup.agi| -- enhanced = 0.0
2006-09-19 13:44:25|VD_hangup.agi| -- extension = h
2006-09-19 13:44:25|VD_hangup.agi| -- language = en
2006-09-19 13:44:25|VD_hangup.agi| -- priority = 2
2006-09-19 13:44:25|VD_hangup.agi| -- rdnis = unknown
2006-09-19 13:44:25|VD_hangup.agi| -- request = VD_hangup.agi
2006-09-19 13:44:25|VD_hangup.agi| -- type = Local
2006-09-19 13:44:25|VD_hangup.agi| -- uniqueid = 1158698654.12851
2006-09-19 13:44:25|VD_hangup.agi|AGI Variables: |1158698654.12851|Local/6022679357@default-b8b1,2|h|Local|V0919134413000662775|
2006-09-19 13:44:25|VD_hangup.agi|DEBUG: NODEBUG
2006-09-19 13:44:25|VD_hangup.agi|VD_hangup : V0919134413000662775 Local/6022679357@default-b8b1,2 2 662775
2006-09-19 13:44:25|VD_hangup.agi||UPDATE vicidial_auto_calls set status='BUSY' where callerid = 'V0919134413000662775';|
2006-09-19 13:44:25|VD_hangup.agi|--    VDAC update: |1|662775
2006-09-19 13:44:25|VD_hangup.agi||UPDATE vicidial_list set status='B' where lead_id = '662775';|
2006-09-19 13:44:25|VD_hangup.agi|--    VDAD vicidial_list update: |1|662775
2006-09-19 13:44:25|VD_hangup.agi||UPDATE vicidial_log set status='B' where uniqueid = '1158698654.12851';|
2006-09-19 13:44:25|VD_hangup.agi|--    VDAD vicidial_log update: |0E0|1158698654.12851|
2006-09-19 13:44:25|VD_hangup.agi|+++++ VDAD START LOCAL CHANNEL: EXITING- 2
    -- AGI Script VD_hangup.agi completed, returning 0


when I do a select * from vicidial_log where uniqueid="1158698654.12851";

I receive an empty set also in the call_log.

more examples to follow.
enjay
 
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Location: Utah

Postby mflorell » Tue Sep 19, 2006 8:17 pm

Do you have a call_log.agi entry directly before your "Dial" entry in extensions.conf for NXXNXXXXXX?

It looks like it's not there and that for some reason you might only have a call_log.agi entry at the beginning of your 8365 exten.
mflorell
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Postby enjay » Tue Sep 19, 2006 9:27 pm

That was it man.. UN $*#*@($ BELIEVABLE!

Have I told you today that I love you? "in a non homosexual way".
enjay
 
Posts: 806
Joined: Mon Jun 19, 2006 12:40 pm
Location: Utah

Postby mflorell » Tue Sep 19, 2006 10:05 pm

Well thanks for that :)

I'm glad it's working for you now!
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Postby enjay » Tue Sep 19, 2006 10:32 pm

ME TOO BRO meeeeeeeee too!
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Location: Utah

Postby enjay » Wed Sep 20, 2006 12:36 pm

So that fixed that problem but now Im getting HUGE load avg's because of it.

10:35:28 up 22:28, 1 user, load average: 45.62, 18.60, 15.74

I typically run in the 2.5-3.0 range before I added that. Thoughts?

-enjay
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Location: Utah

Postby mflorell » Wed Sep 20, 2006 12:51 pm

that makes no sense, what machine are those loadavgs from?

what does top show?
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Postby enjay » Wed Sep 20, 2006 2:02 pm

These are on the main VICIDIAL Server that the people are calling out of.

its a 3.4ghz with Hyperthreading
2gb Ram
15k SCSI drives

here is a snippet of top over a 15 second period after I put the call_log.agi before my dial string. Note this continually goes up I've seen it as high as 45.xx load avg as you see above..

Code: Select all
top - 12:00:20 up 23:53,  1 user,  load average: 8.73, 3.17, 1.93
Tasks: 123 total,  34 running,  89 sleeping,   0 stopped,   0 zombie
Cpu(s): 67.3% us, 23.5% sy,  0.0% ni,  8.0% id,  0.0% wa,  0.3% hi,  0.8% si
Mem:   2074900k total,  2004332k used,    70568k free,    32932k buffers
Swap:        0k total,        0k used,        0k free,  1697888k cached

  PID USER      PR  NI  VIRT  RES  SHR S %CPU %MEM    TIME+  COMMAND
 2411 root     -11   0 62280  22m 5164 S 34.2  1.1  93:13.27 asterisk
 2836 root      15   0 11252 6944 2536 S  9.3  0.3  29:41.98 AST_update.pl
10969 root      15   0 11308 5000 2500 S  6.6  0.2   0:00.20 agi-VDAD_LB_tra
10819 root      20   0  5948 4336 1800 S  4.0  0.2   0:00.12 AST_send_action
10899 root      20   0  4960 3064 1484 R  3.6  0.1   0:00.12 AST_send_action
10829 root      20   0  4828 2884 1484 R  3.3  0.1   0:00.10 AST_send_action
10832 root      20   0  5952 4320 1784 R  3.3  0.2   0:00.19 AST_send_action
10858 root      20   0  5512 3580 1568 R  3.3  0.2   0:00.11 AST_send_action
10743 root      20   0  5952 4312 1792 S  3.0  0.2   0:00.18 AST_send_action
10790 root      20   0  4964 2996 1492 R  3.0  0.1   0:00.09 AST_send_action
10798 root      20   0  4964 2988 1484 R  3.0  0.1   0:00.09 AST_send_action
10808 root      20   0  5952 4284 1776 S  3.0  0.2   0:00.18 AST_send_action
10827 root      20   0  5952 4316 1792 S  3.0  0.2   0:00.19 AST_send_action
10855 root      19   0  7236 3400 1680 R  3.0  0.2   0:00.09 VD_hangup.agi
10877 root      23   0  4960 3068 1484 R  3.0  0.1   0:00.09 AST_send_action
10889 root      20   0  4964 2972 1484 R  3.0  0.1   0:00.09 AST_send_action
10944 root      19   0  5776 3944 1620 R  3.0  0.2   0:00.09 AST_send_action
10995 root      19   0 10928 4220 2144 R  3.0  0.2   0:00.09 call_log.agi
10917 root      19   0  5952 4308 1792 S  2.7  0.2   0:00.09 AST_send_action
10770 root      20   0  5948 4280 1776 S  2.3  0.2   0:00.18 AST_send_action
10814 root      20   0  5952 4316 1792 S  2.0  0.2   0:00.19 AST_send_action
10763 root      20   0  5952 4312 1792 S  1.7  0.2   0:00.16 AST_send_action
 2750 root      15   0 11892 7612 2528 S  1.3  0.4   3:14.84 AST_manager_lis
 2759 root      16   0  9084 4792 2448 S  1.3  0.2   2:42.76 AST_manager_sen
10896 root      19   0  5948 4308 1792 S  1.3  0.2   0:00.12 AST_send_action
10931 root      20   0  6204 2372 1604 R  1.3  0.1   0:00.04 call_log.agi
10935 root      19   0  6204 2256 1492 R  1.3  0.1   0:00.04 call_log.agi
10951 root      19   0  4836 2912 1484 R  1.3  0.1   0:00.04 AST_send_action
10999 root      19   0 11016 4692 2516 R  1.3  0.2   0:00.04 call_log.agi
11007 root      20   0  4144 2052 1312 R  1.3  0.1   0:00.04 AST_send_action
11009 root      20   0  4960 3068 1484 R  1.3  0.1   0:00.04 AST_send_action
  154 root      15   0     0    0    0 S  1.0  0.0   0:00.11 kswapd0
 2337 root      16   0  5128 1892 1088 S  1.0  0.1   1:38.51 screen
10965 root      20   0  4432 2484 1480 R  1.0  0.1   0:00.03 AST_send_action
 2796 root      16   0 12264 7988 2472 S  0.7  0.4   3:59.83 AST_VDauto_dial
 2749 root      15   0  2696 1172  864 S  0.3  0.1   0:23.54 screen
 7400 root      16   0  7412 2316 1860 R  0.3  0.1   0:00.10 sshd

















top - 12:00:26 up 23:53,  1 user,  load average: 10.76, 3.68, 2.11
Tasks: 137 total,  36 running, 101 sleeping,   0 stopped,   0 zombie
Cpu(s): 64.7% us, 28.0% sy,  0.0% ni,  6.4% id,  0.0% wa,  0.0% hi,  0.8% si
Mem:   2074900k total,  1996376k used,    78524k free,    28600k buffers
Swap:        0k total,        0k used,        0k free,  1664260k cached

  PID USER      PR  NI  VIRT  RES  SHR S %CPU %MEM    TIME+  COMMAND
 2411 root     -11   0 62300  22m 5164 S 36.9  1.1  93:15.38 asterisk
11160 root      15   0 11308 5000 2504 S  6.9  0.2   0:00.21 agi-VDAD_LB_tra
 2836 root      17   0 11252 6944 2536 S  5.3  0.3  29:42.46 AST_update.pl
11078 root      20   0  5112 3228 1552 R  3.3  0.2   0:00.11 AST_send_action
11083 root      19   0  7292 3404 1712 R  3.3  0.2   0:00.12 call_log.agi
11097 root      19   0  6972 3128 1680 R  3.3  0.2   0:00.10 VD_hangup.agi
10938 root      20   0  4960 3104 1524 R  3.0  0.1   0:00.09 AST_send_action
10975 root      20   0  5096 3160 1528 R  3.0  0.2   0:00.10 AST_send_action
11005 root      20   0  5948 4312 1792 S  3.0  0.2   0:00.18 AST_send_action
11009 root      20   0  5948 4312 1792 S  3.0  0.2   0:00.13 AST_send_action
 2750 root      15   0 11892 7612 2528 S  2.0  0.4   3:14.94 AST_manager_lis
10889 root      20   0  5952 4312 1792 S  2.0  0.2   0:00.15 AST_send_action
10991 root      20   0  5948 4308 1792 S  2.0  0.2   0:00.16 AST_send_action
11007 root      20   0  5948 4312 1792 S  2.0  0.2   0:00.10 AST_send_action
11093 root      19   0  5948 4312 1792 S  2.0  0.2   0:00.15 AST_send_action
11096 root      19   0  5948 4336 1796 S  1.6  0.2   0:00.15 AST_send_action
11137 root      19   0  4696 2756 1492 R  1.3  0.1   0:00.04 AST_send_action
11175 root      19   0  6204 2236 1488 R  1.3  0.1   0:00.04 call_log.agi
11183 root      19   0  6208 2240 1488 R  1.3  0.1   0:00.04 call_log.agi
11219 root      19   0  4436 2456 1480 R  1.3  0.1   0:00.04 AST_send_action
 2759 root      16   0  9084 4792 2448 S  1.0  0.2   2:42.81 AST_manager_sen
  154 root      15   0     0    0    0 S  0.7  0.0   0:00.14 kswapd0
 2796 root      16   0 12264 7988 2472 S  0.7  0.4   3:59.89 AST_VDauto_dial
10973 root      19   0 10760 3888 1900 R  0.7  0.2   0:00.11 call_log.agi
 2337 root      16   0  5128 1892 1088 S  0.3  0.1   1:38.53 screen
 8824 root      16   0  2024 1016  784 R  0.3  0.0   0:00.32 top
10770 root      16   0  5948 4316 1792 S  0.3  0.2   0:00.19 AST_send_action
10798 root      20   0  5952 4312 1792 S  0.3  0.2   0:00.20 AST_send_action
10899 root      20   0  5948 4304 1792 S  0.3  0.2   0:00.13 AST_send_action
10944 root      19   0  5952 4344 1800 S  0.3  0.2   0:00.10 AST_send_action
10989 root      20   0  5952 4316 1792 S  0.3  0.2   0:00.11 AST_send_action
11104 root      19   0  5928 1624 1196 R  0.3  0.1   0:00.01 VD_hangup.agi
11132 root      19   0  5928 1656 1200 R  0.3  0.1   0:00.01 call_log.agi
11142 root      19   0  5928 1684 1204 R  0.3  0.1   0:00.01 call_log.agi
11177 root      19   0  3752 1428 1060 R  0.3  0.1   0:00.01 AST_send_action
11189 root      20   0  6204 2236 1488 R  0.3  0.1   0:00.01 call_log.agi
    1 root      15   0  1748  600  520 S  0.0  0.0   0:03.51 init









top - 12:00:32 up 23:53,  1 user,  load average: 12.54, 4.16, 2.27
Tasks: 135 total,  37 running,  98 sleeping,   0 stopped,   0 zombie
Cpu(s): 61.9% us, 28.8% sy,  0.0% ni,  7.9% id,  0.0% wa,  0.3% hi,  1.0% si
Mem:   2074900k total,  1986096k used,    88804k free,    28608k buffers
Swap:        0k total,        0k used,        0k free,  1664252k cached

  PID USER      PR  NI  VIRT  RES  SHR S %CPU %MEM    TIME+  COMMAND
 2411 root     -11   0 62316  22m 5164 S 42.8  1.1  93:17.90 asterisk
11172 root      19   0 10884 4432 2324 R  4.6  0.2   0:00.15 call_log.agi
11396 root      18   0  7248 3320 1684 R  4.0  0.2   0:00.12 call_log.agi
11219 root      19   0  5952 4308 1792 S  3.3  0.2   0:00.14 AST_send_action
11270 root      19   0  6988 3116 1680 R  3.3  0.2   0:00.10 call_log.agi
11312 root      15   0 11304 5004 2504 S  3.3  0.2   0:00.10 agi-VDAD_LB_tra
11047 root      21   0  5952 4332 1792 S  3.0  0.2   0:00.19 AST_send_action
11309 root      19   0 11088 4532 2236 R  3.0  0.2   0:00.09 VD_hangup.agi
11315 root      19   0  5948 4312 1792 S  2.7  0.2   0:00.08 AST_send_action
11146 root      19   0 10880 4428 2324 R  2.0  0.2   0:00.16 call_log.agi
11150 root      19   0 11012 4572 2408 R  2.0  0.2   0:00.15 call_log.agi
 2750 root      16   0 11892 7612 2528 S  1.7  0.4   3:15.04 AST_manager_lis
10975 root      20   0  5952 4312 1792 S  1.7  0.2   0:00.15 AST_send_action
11078 root      20   0  5948 4312 1792 S  1.7  0.2   0:00.16 AST_send_action
11186 root      19   0 10884 4460 2328 R  1.7  0.2   0:00.15 call_log.agi
11257 root      19   0  5952 4308 1792 S  1.7  0.2   0:00.05 AST_send_action
 2796 root      16   0 12264 7988 2472 S  1.3  0.4   3:59.93 AST_VDauto_dial
11319 root      20   0  5904 4100 1620 R  1.3  0.2   0:00.04 AST_send_action
11347 root      19   0  6204 2236 1488 R  1.3  0.1   0:00.04 call_log.agi
11375 root      19   0  6196 1984 1288 R  1.3  0.1   0:00.04 VD_hangup.agi
 2337 root      15   0  5128 1892 1088 S  1.0  0.1   1:38.59 screen
 2759 root      16   0  9084 4792 2448 S  1.0  0.2   2:42.84 AST_manager_sen
10938 root      20   0  5948 4308 1792 S  1.0  0.2   0:00.12 AST_send_action
 8824 root      16   0  2024 1016  784 R  0.7  0.0   0:00.35 top
11353 root      19   0  5932 1660 1200 R  0.7  0.1   0:00.02 call_log.agi
11183 root      19   0 10884 4440 2328 R  0.3  0.2   0:00.15 call_log.agi
11295 root      19   0  5804 1532 1188 R  0.3  0.1   0:00.01 VD_hangup.agi
11324 root      19   0  5796 1528 1176 R  0.3  0.1   0:00.01 call_log.agi
11337 root      20   0  4148 2044 1312 R  0.3  0.1   0:00.01 AST_send_action
11349 root      20   0  4016 1772 1172 R  0.3  0.1   0:00.01 AST_send_action
11380 root      19   0  5932 1620 1196 R  0.3  0.1   0:00.01 VD_hangup.agi
11401 root      19   0  3884 1712 1172 R  0.3  0.1   0:00.01 AST_send_action
    1 root      15   0  1748  600  520 S  0.0  0.0   0:03.51 init
    2 root      RT   0     0    0    0 S  0.0  0.0   0:00.51 migration/0
    3 root      34  19     0    0    0 S  0.0  0.0   0:00.00 ksoftirqd/0
    4 root      RT   0     0    0    0 S  0.0  0.0   0:00.00 watchdog/0
    5 root      RT   0     0    0    0 S  0.0  0.0   0:00.50 migration/1



top - 12:00:41 up 23:53,  1 user,  load average: 14.07, 4.77, 2.49
Tasks: 110 total,  25 running,  85 sleeping,   0 stopped,   0 zombie
Cpu(s): 59.9% us, 31.3% sy,  0.0% ni,  7.5% id,  0.0% wa,  0.2% hi,  1.2% si
Mem:   2074900k total,  1948836k used,   126064k free,    28616k buffers
Swap:        0k total,        0k used,        0k free,  1664244k cached

  PID USER      PR  NI  VIRT  RES  SHR S %CPU %MEM    TIME+  COMMAND
 2411 root     -11   0 62264  22m 5164 S 47.4  1.1  93:21.86 asterisk
11483 root      19   0  5948 4308 1792 S  5.6  0.2   0:00.18 AST_send_action
11465 root      20   0  5952 4336 1800 S  5.3  0.2   0:00.16 AST_send_action
11565 root      19   0  7668 3836 1768 R  3.6  0.2   0:00.11 VD_hangup.agi
11614 root      19   0  5772 3976 1612 R  3.3  0.2   0:00.10 AST_send_action
11493 root      19   0  5948 4312 1792 S  3.0  0.2   0:00.19 AST_send_action
11498 root      19   0  6852 3012 1680 R  3.0  0.1   0:00.09 call_log.agi
11581 root      19   0  5904 4092 1620 R  3.0  0.2   0:00.09 AST_send_action
11599 root      20   0  5772 3976 1620 R  3.0  0.2   0:00.09 AST_send_action
11612 root      19   0  6852 2968 1680 R  3.0  0.1   0:00.09 call_log.agi
11481 root      20   0  5904 4076 1616 R  2.7  0.2   0:00.19 AST_send_action
11561 root      20   0 10884 4432 2324 R  2.7  0.2   0:00.08 call_log.agi
11628 root      18   0  6460 2648 1680 R  2.3  0.1   0:00.07 call_log.agi
11462 root      20   0  4828 2932 1484 R  2.0  0.1   0:00.09 AST_send_action
 2750 root      16   0 11892 7612 2528 S  1.3  0.4   3:15.16 AST_manager_lis
 2759 root      15   0  9084 4792 2448 S  1.3  0.2   2:42.92 AST_manager_sen
 2836 root      15   0 11252 6944 2536 S  1.3  0.3  29:43.16 AST_update.pl
 2796 root      16   0 12264 7988 2472 S  1.0  0.4   4:00.02 AST_VDauto_dial
 2337 root      16   0  5128 1892 1088 S  0.7  0.1   1:38.64 screen
11535 root      16   0  2024 1000  784 R  0.7  0.0   0:00.03 top
11486 root      19   0  5948 4340 1800 S  0.3  0.2   0:00.11 AST_send_action
11567 root      20   0  3880 1692 1172 R  0.3  0.1   0:00.01 AST_send_action
11588 root      20   0  5952 4316 1792 S  0.3  0.2   0:00.01 AST_send_action
11604 root      20   0  4016 1916 1240 R  0.3  0.1   0:00.01 AST_send_action
    1 root      16   0  1748  600  520 S  0.0  0.0   0:03.51 init
    2 root      RT   0     0    0    0 S  0.0  0.0   0:00.51 migration/0
    3 root      34  19     0    0    0 S  0.0  0.0   0:00.00 ksoftirqd/0
    4 root      RT   0     0    0    0 S  0.0  0.0   0:00.00 watchdog/0
    5 root      RT   0     0    0    0 S  0.0  0.0   0:00.50 migration/1
    6 root      34  19     0    0    0 S  0.0  0.0   0:00.00 ksoftirqd/1
    7 root      RT   0     0    0    0 S  0.0  0.0   0:00.00 watchdog/1
    8 root      10  -5     0    0    0 S  0.0  0.0   0:00.01 events/0
    9 root      10  -5     0    0    0 S  0.0  0.0   0:00.00 events/1
   10 root      17  -5     0    0    0 S  0.0  0.0   0:00.00 khelper
   11 root      10  -5     0    0    0 S  0.0  0.0   0:00.00 kthread
   14 root      20  -5     0    0    0 S  0.0  0.0   0:00.00 kacpid
   91 root      10  -5     0    0    0 S  0.0  0.0   0:00.00 kblockd/0








top - 12:00:50 up 23:53,  1 user,  load average: 16.40, 5.57, 2.77
Tasks: 120 total,  34 running,  86 sleeping,   0 stopped,   0 zombie
Cpu(s): 67.0% us, 24.5% sy,  0.0% ni,  7.0% id,  0.0% wa,  0.3% hi,  1.2% si
Mem:   2074900k total,  1963948k used,   110952k free,    28640k buffers
Swap:        0k total,        0k used,        0k free,  1664740k cached

  PID USER      PR  NI  VIRT  RES  SHR S %CPU %MEM    TIME+  COMMAND
 2411 root     -11   0 62296  22m 5164 S 33.2  1.1  93:25.28 asterisk
11854 root      16   0 11308 5004 2500 S  6.6  0.2   0:00.20 agi-VDAD_LB_tra
11895 root      18   0  5948 4332 1796 S  6.6  0.2   0:00.20 AST_send_action
11832 root      19   0 11176 4412 2144 R  4.6  0.2   0:00.14 VD_hangup.agi
11898 root      18   0  5948 4308 1792 S  4.3  0.2   0:00.13 AST_send_action
11656 root      22   0  4964 2988 1484 R  3.3  0.1   0:00.10 AST_send_action
11820 root      19   0  5248 3304 1552 R  3.3  0.2   0:00.11 AST_send_action
11830 root      19   0  5092 3156 1528 R  3.3  0.2   0:00.11 AST_send_action
11863 root      19   0  7104 3284 1680 R  3.3  0.2   0:00.10 VD_hangup.agi
11759 root      19   0  6988 3108 1680 R  3.0  0.1   0:00.09 call_log.agi
11803 root      20   0  5904 4100 1620 R  3.0  0.2   0:00.09 AST_send_action
11900 root      19   0  5244 3384 1552 R  3.0  0.2   0:00.09 AST_send_action
11699 root      19   0  5948 4308 1792 S  2.7  0.2   0:00.18 AST_send_action
 2836 root      16   0 11252 6944 2536 S  2.3  0.3  29:43.83 AST_update.pl
11810 root      19   0  5948 4336 1796 S  2.3  0.2   0:00.07 AST_send_action
 2796 root      15   0 12264 7988 2472 S  1.7  0.4   4:00.18 AST_VDauto_dial
11737 root      19   0 10884 4444 2328 R  1.7  0.2   0:00.15 call_log.agi
 2750 root      16   0 11892 7612 2528 S  1.0  0.4   3:15.27 AST_manager_lis
 2759 root      15   0  9084 4792 2448 S  1.0  0.2   2:43.00 AST_manager_sen
11768 root      19   0 11132 4764 2408 R  1.0  0.2   0:00.03 VD_hangup.agi
11798 root      20   0  5092 3160 1524 R  1.0  0.2   0:00.03 AST_send_action
11816 root      20   0  5952 4336 1800 S  1.0  0.2   0:00.03 AST_send_action
 2337 root      16   0  5128 1892 1088 S  0.7  0.1   1:38.70 screen
    1 root      15   0  1748  600  520 S  0.3  0.0   0:03.52 init
11567 root      16   0  5948 4316 1792 S  0.3  0.2   0:00.19 AST_send_action
11570 root      16   0  5948 4316 1792 S  0.3  0.2   0:00.16 AST_send_action
11614 root      16   0  5948 4316 1792 S  0.3  0.2   0:00.13 AST_send_action
11882 root      20   0  3880 1656 1172 R  0.3  0.1   0:00.01 AST_send_action
11886 root      19   0  3748 1420 1060 R  0.3  0.1   0:00.01 AST_send_action
    2 root      RT   0     0    0    0 S  0.0  0.0   0:00.51 migration/0
    3 root      34  19     0    0    0 S  0.0  0.0   0:00.00 ksoftirqd/0
    4 root      RT   0     0    0    0 S  0.0  0.0   0:00.00 watchdog/0
    5 root      RT   0     0    0    0 S  0.0  0.0   0:00.50 migration/1
    6 root      34  19     0    0    0 S  0.0  0.0   0:00.00 ksoftirqd/1
    7 root      RT   0     0    0    0 S  0.0  0.0   0:00.00 watchdog/1
    8 root      10  -5     0    0    0 S  0.0  0.0   0:00.01 events/0
    9 root      10  -5     0    0    0 S  0.0  0.0   0:00.00 events/1

enjay
 
Posts: 806
Joined: Mon Jun 19, 2006 12:40 pm
Location: Utah

Postby enjay » Wed Sep 20, 2006 2:16 pm

This is what my dial string looks like:

Code: Select all
exten => _1NXXNXXXXXX,1,AGI(call_log.agi,${EXTEN})
exten => _1NXXNXXXXXX,2,Dial(Zap/g4/${EXTEN}||o)
exten => _1NXXNXXXXXX,3,Dial(Zap/g6/${EXTEN}||o)
exten => _1NXXNXXXXXX,4,Hangup
enjay
 
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Joined: Mon Jun 19, 2006 12:40 pm
Location: Utah

Postby mflorell » Wed Sep 20, 2006 2:56 pm

Wow, and that's the only thing that changed?

I guess I should try to streamline that script somehow, but I have not seen that kind of load on my servers.

What is the load on your database server?

Do you ever archive or delete records from your call_log table?

How many records are in your call_log table?
mflorell
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Location: Florida

Postby enjay » Wed Sep 20, 2006 3:41 pm

Yup thats it as soon as I comment out that line at the begining of the dial string everything works great again system load comes back down to normal etc..

Database Specs
Dual Proc 3.2ghz XEON
4gb RAM
4 15k SCSI RAID5

Database load:
Code: Select all
13:39:56 up 6 days, 16:11,  2 users,  load average: 0.81, 1.01, 0.98


Code: Select all
mysql> select count(*) from call_log;
+----------+
| count(*) |
+----------+
|   333229 |
+----------+
1 row in set (0.00 sec)

mysql>


I dont do any archiving/deleting..

-enjay
enjay
 
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Location: Utah

Postby mflorell » Wed Sep 20, 2006 6:35 pm

Wow, that very interesting. Are you using all DBI perl scripts?

How many calls do you place per server every 15 minutes at peak?
(VDAD stats report graph can show you this)
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Location: Florida

Postby enjay » Wed Sep 20, 2006 6:37 pm

Yea Im using all DBI scripts...

Code: Select all
GRAPH IN 15 MINUTE INCREMENTS OF TOTAL CALLS PLACED FROM THIS CAMPAIGN
+------+-------------------------------------------------------------------------------------------------------+-------+-------+
| HOUR |0     48     104     168     233     297     361     425     489     553     618     682     746     810| DROPS | TOTAL |
+------+-------------------------------------------------------------------------------------------------------+-------+-------+
|+1600+|>>>>>>>>D*******************************************************X                                      | 57    | 506   |
|   15 |>>>>>>>>>>>>D****************************************************************************************X | 89    | 802   |
+------+-------------------------------------------------------------------------------------------------------+-------+-------+


The drops are high because I was messing with campaign dial level brought it from HARD_LIMIT of a max dial level of 4.5 down to RATIO at 2.5 because of the dropped calls

12 agents.
enjay
 
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Joined: Mon Jun 19, 2006 12:40 pm
Location: Utah

Postby mflorell » Wed Sep 20, 2006 8:07 pm

That's no more calls than we will do on a single server per 15 minutes(we regularly do over 1000 on a single server for some campaigns). And your hardware is equal to what we use, so I don't know why your loadavg would be skyrocketing.

It can't be a query issue since we have over a million call_log records in our system as any given time. What version of mysqlclientlibs are you using?

As for all of your drops using an ADAPT dial method, we usually set the target difference to a negative number and the dialer will still dial predictively, it just tries to keep an agent waiting for calls. We find this works very well for us while keeping drop rates very low.
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Postby enjay » Wed Sep 20, 2006 10:07 pm

I found that lowering my MAX DIAL LEVEL to 2.5 seemed to bring the system to a workable area, and still maintain a ~10 second wait average across the board.

I will test tomarrow to ensure that it continues that way and that the dial level is acceptable and let you know. I also think Im gonna purchase another CPU as the dialers are DL360s (capable of 2 CPU's) that will greatly increase the productivity Im thinking. Not to mention Im going to be adding another 15 agents here shortly.

I think we've beat this one to death bro, and I definately appreciate all your help with it.

I believe my clientlibs are 10-3.23.58-6

-Art
enjay
 
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Location: Utah

Postby mflorell » Thu Sep 21, 2006 3:57 am

I have been thinking about optimizing the cal_log.agi script since it is called several times per call it should help if it is able to be changed to a FastAGI script or even just streamlined to something less intrusive.

So much to work on so little time :)

Let me know how moving to dual CPU helps you, I just put a Pentium D CPU in production last night and just received the parts for an Intel Core 2 Duo system yesterday, so I'll post my results about those two as well when I have some good data.
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Postby enjay » Fri Sep 22, 2006 1:01 pm

Dude... that CPU made ALL the difference i cant believe how well it works with SMP..

I have 24 agents on this server now dialing at ADAPT_HARD_LIMIT 3.2

my load is under 1.0 full recording everything its screamin!

-enjay
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Postby mflorell » Fri Sep 22, 2006 3:48 pm

Cool!

I just posted results of my P4-D test. Dual core makes A LOT of difference:
http://www.eflo.net/VICIDIALforum/viewtopic.php?p=3265
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