0s call recording

[53153867]

Hi,


VERSION: 2.9-441a
BUILD: 140612-1628
© 2014 ViciDial Group

#uname -a
Linux vicidial 2.6.32-042stab125.5 #1 SMP Tue Oct 17 12:48:22 MSK 2017 x86_64 x86_64 x86_64 GNU/Linux

Asterisk 1.8.23.0-1_centos5.go RPM by demian@goautodia



I started having some recording issues on my server, and i wanted to ask what is the cause of the 0s recording duration ? is it because the agent made a wrong manipulation or didn't dispose the call correctly from the agent interface or he had some internet and synchronization problems ?, i can see that the duration in the manager interface is 283 seconds and the audio file is there i found the in out and all.wav and all.mp3 but it's empty.

Thank you

[williamconley]

Call duration is not the same as recording duration. Provide the recording settings that you assert should result in these calls being recorded. Additionally, the settings for other calls that WERE recorded if they are different from these. Are they inbound or outbound? Be sure to post the correct settings (inbound/outbound have different settings for recording).

You're likely to get a lot of "you should upgrade!" comments as well. Be sure you do a solid backup of the database AND all vicidial/goautodial scripts AND all settings files before you consider upgrading. Seriously consider a whole new server, transfer the DB into that new server and THEN upgrade (leave the old Working server alone until the new one is online). IF you actually want to upgrade, of course.

Tx for posting your full Vicidial version with build. Consider also posting your Installe Version.

[53153867]

Hi and thanks for the reply,

( /usr/src/vicidial-2.9.441a-140612.1628.2.go/ )

Well i can upgrade, but i think it's better to have all the necessary information for debugging and learning etc.. so i can compare the old version and new one and understand better what has been updated and why.

I don't know if i understand correctly what you mean by recording settings, how can i check the settings for each call ? you mean log from the asterisk console ?

It's a RATIO outbound campaign, i have checked the calls before and after this one and they were recorded.

I have checked the recording configuration in all sections even in the 'users' under each user,

Are there other places or files containing these settings ?, because i found some recording settings in 'server' and 'system settings' section and i don't think these are related to my actual issue but her's my actual configuration :

------------------------------
Campagne section :

Campaign Rec exten:
8309

Campaign Recording:
ALLFORCE

Campaign Rec Filename:
FULLDATE_CUSTPHONE

Recording Delay:
0

------------------------------
Server section :
Recording Web Link:
SERVER_IP

Alternate Recording Server IP:
( empty )

Recording Limit:
60

------------------------------
Phones section :

Recording Exten:
8309


I think i have verified the basic configurations and there are some advanced settings i must also verify maybe in some configuration files, and i don't think also it's a load issue because i'm dialing at a 6.0 level with only 6 agents.
thank you

[carpenox]

Hi,


VERSION: 2.9-441a
BUILD: 140612-1628
© 2014 ViciDial Group

#uname -a
Linux vicidial 2.6.32-042stab125.5 #1 SMP Tue Oct 17 12:48:22 MSK 2017 x86_64 x86_64 x86_64 GNU/Linux

Asterisk 1.8.23.0-1_centos5.go RPM by demian@goautodia



I started having some recording issues on my server, and i wanted to ask what is the cause of the 0s recording duration ? is it because the agent made a wrong manipulation or didn't dispose the call correctly from the agent interface or he had some internet and synchronization problems ?, i can see that the duration in the manager interface is 283 seconds and the audio file is there i found the in out and all.wav and all.mp3 but it's empty.

Thank you

why are you still using ancient software such as asterisk 1.8 and gui from 2014? its time to upgrade my friend

[williamconley]

OK: What I gleaned ...

Outbound calls autodialed by a campaign. Some calls have recordings, other calls do not. In both cases, however, the call length is shown as several minutes

Please verify that the "didn't record" call was in fact outbound and not inbound. If you only make outbound and do not take inbound, that would obviously suffice as confirmation.

Are all these calls following the same path? EG: Same dialer? Same campaign? Same agent configuration (perhaps the unsaved recording is for a remote agent as an example of "different path")

Do the missing recordings have anything in common? Time of day? Anything?

Is your server heavily loaded at certain times? Is your HD almost full? Does your system reboot during production?

Can you catch one of these "missing recording" calls during the shift and see if the MP3 or ORIG or FTP file(s) are still present (which would imply a processing error rather than "didn't record"). Also this would allow scouring the asterisk logs to see if recording was ever initiated and perhaps get a dialplan hint of what happened differently on these missing recordings calls.