Call Recordings by Disposition
Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N
2 posts
• Page 1 of 1
Call Recordings by Disposition
by Tred » Fri Nov 03, 2023 9:17 am
Hey guys hopefully this is the correct place for this. I have been slowly learning VICI over the past few months at my current job. I am wondering if their is a way to sort/filter calls by disposition. Currently to pull calls our QA team will have to go to a specific agent, but would be preferred if we could filter by campaign and disposition.
- Tred
- Posts: 1
- Joined: Tue Jan 31, 2023 10:44 am
Re: Call Recordings by Disposition
by carpenox » Fri Nov 03, 2023 12:04 pm
You can setup quality control, enabled in system settings
Alma Linux 9.5 | SVN Version: 3920 | DB Schema Version: 1725 | Asterisk 18.26.0 | PHP8
https://dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WA: +19549477572
DC: https://discord.gg/DVktk6smbh -:- TG: https://t.me/+wkDmkF9U4aUxOGYx
https://dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WA: +19549477572
DC: https://discord.gg/DVktk6smbh -:- TG: https://t.me/+wkDmkF9U4aUxOGYx
- carpenox
- Posts: 2594
- Joined: Wed Apr 08, 2020 2:02 am
- Location: St Petersburg, FL
2 posts
• Page 1 of 1
Who is online
Users browsing this forum: No registered users and 130 guests