DEADAIR when agent receive the call

[jovieticar101]

some of the calls when Agents receive the call no customer is on the line.

Dial Method: Ratio
==========================
Total Number of Caller id: 10k
Custom CallerID: AREACODE
CID Group : Rotation every call
CID Group Fail Over: By State

Routing Extension: 8369
AMD Type: AMD
WaitForSilence Options: 2000,2,30

SETTINGS CONTAINER:
Container Type: AMD_AGENT_OPTION
Container Entry: HUMAN,HUMAN

Cluster 1 - Svn 3564
Asterisk 11.25.1-vici
1 database, 2 dialers

Cluster 2 - Svn 3701
Asterisk 11.25.1-vici
1 database, 2 dialers

tried multiple carrier, but still most of the calls has no audio when agent received the call.

anyone who can help me with this one?

[mflorell]

Try turning off AMD.

[jovieticar101]

but when I do that all answering machine will be sent to the agents right?

[mflorell]

Yes, but they will also get all of the humans too, and without the up-to 5 seconds of delay that using AMD causes.