Recordings of othr Gud call is mixing with Unanswered call

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Recordings of othr Gud call is mixing with Unanswered call

Postby PJ111288 » Sat Mar 14, 2020 2:06 pm

Hi Guys,

Need Help on Issue : Recordings of other Good calls is mixing with Unanswered Call.

Recording of busy or no answer call when listen those recording so found that that is other call recording.

SVN 1.1.12
asterisk 1.4

Thanks.
PJ111288
 
Posts: 41
Joined: Tue Nov 13, 2018 7:41 am

Re: Recordings of othr Gud call is mixing with Unanswered ca

Postby PJ111288 » Thu Mar 19, 2020 7:04 am

Can anyone help on it?
PJ111288
 
Posts: 41
Joined: Tue Nov 13, 2018 7:41 am

Re: Recordings of othr Gud call is mixing with Unanswered ca

Postby williamconley » Tue Mar 24, 2020 12:19 pm

1) Welcome to the Party! 8-)

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method (7.X.X?) and vicidial version with build (VERSION: 2.X-XXXx ... BUILD: #####-####).

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "manual/from scratch" you must post your operating system with version (and the .iso version from which you installed your original operating system) plus a link to the installation instructions you used. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) Do NOT post an answer to your own question. Doing so can cause your post to be ignored by those of us who check for "unanswered questions". Since phpBB considers your 2nd post to be the answer ... you disappear from that list. Awkward. lol

4) You appear to have a very old system. As such, my question has to be whether this is the way your system has been forever, or if this is a recent occurrence. If so, you can check the settings of the Ingroup, Campaign, and User for one of the offending recordings to find what the settings are for Call Recording in each of those places. Post the settings. You may also find that a change has occurred (related to recordings) by checking the "admin changes" link at the bottom of each. Perhaps all you need do is "unchange" something.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: NonDisruptive Lead Loader for Enterprise Vicidial Clusters.
(IE: Keep on dialing even while loading large lists!)
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 19485
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Re: Recordings of othr Gud call is mixing with Unanswered ca

Postby PJ111288 » Fri Apr 03, 2020 7:05 am

Hi williamconley,

Thank you very much for addressing my concern. Actually this is very old version of vicidial astguiclient_2.4rc2 and asterisk 1.4 by using one of my client and it was working fine before some days. Suddenly this issue started where if any call which does not connect or answer by called party so in this call other connected call mixed which i found in recording of Unanswered call.

Regarding the entire configuration, could please specify what i need to share with you.

Thanks.
PJ111288
 
Posts: 41
Joined: Tue Nov 13, 2018 7:41 am

Re: Recordings of othr Gud call is mixing with Unanswered ca

Postby williamconley » Fri Apr 03, 2020 4:32 pm

Similar to This:
Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600


But obviously with YOUR information from your server. Put it in your signature, best place for it.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: NonDisruptive Lead Loader for Enterprise Vicidial Clusters.
(IE: Keep on dialing even while loading large lists!)
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 19485
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Re: Recordings of othr Gud call is mixing with Unanswered ca

Postby PJ111288 » Sat Apr 04, 2020 7:22 am

Vicidial installation from http://theraysolomon.blogspot.com but older versions.

vicidial version 2.4

asterisk 1.4.

Single Server

No Digium/Sangoma Hardware. Using PRI sip gateway.

No Extra Software After Installation

Intel Xeon 6 core x 2
32GB RAM
PJ111288
 
Posts: 41
Joined: Tue Nov 13, 2018 7:41 am


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