ViciPhone connectivity issues with ViciBox

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ViciPhone connectivity issues with ViciBox

Postby doberUSA » Wed Jan 29, 2020 5:18 pm

Setup Vicibox at AWS
VERSION: 2.14-735a BUILD: 200127-1620
Linux 4.4.155-68-default
Asterisk 13.21.1-vici

Recent transition from 3cx soft phone to web based Viciphone for a working system. SSL is set in vici and asterisk. Updated WebRTC template with cert/key locations. Set web socket properly. Updated to external IP. All systems are a go.

I have read and followed many posts in the boards specific to the web phone and getting it working with SSL, etc. I have worked through the various issues and have it running. The only remaining issue (so far), of which I cannot find a solution in the forums or elsewhere online is: web phone works fine, but will not auto answer on login. This leads to the agent screen showing the light blue screen for "no one is in this session" with the option to 'click to go back' or 'call the phone'. Once the agent clicks the 'call phone' option, it works like a charm. The issue, obviously for all involved here, is that the less we require of the agents is better. Typically, I find that I have skipped some small step. Retraced my steps several times and even did a clean install from scratch, just to be sure. Has anyone experienced this auto-answer issue and been able to get the web phone to connect when the agent logs in?
doberUSA
 
Posts: 6
Joined: Tue Jan 28, 2020 8:07 pm

Re: ViciPhone connectivity issues with ViciBox

Postby williamconley » Wed Jan 29, 2020 5:26 pm

Pretty sure that's how it was designed. I would write a script (javascript) to auto-push the "call agent" button/link after a couple seconds if I were you.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: NonDisruptive Lead Loader for Enterprise Vicidial Clusters.
(IE: Keep on dialing even while loading large lists!)
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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Posts: 19484
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Re: ViciPhone connectivity issues with ViciBox

Postby doberUSA » Wed Jan 29, 2020 5:57 pm

Fair enough. Thanks for the feedback.
doberUSA
 
Posts: 6
Joined: Tue Jan 28, 2020 8:07 pm

Re: ViciPhone connectivity issues with ViciBox

Postby dspaan » Mon Mar 23, 2020 5:59 pm

I have paid the vicidial group to fix this. All you have to do is enable options.php in the agc folder and add this line:

$webphone_call_seconds = '5'; # set to 1 or higher to have the agent phone(if set to webphone) called X seconds after login

Make sure you have a recent SVN version.
Regards, Dennis

Vicibox 8.1.2
Version: 2.14-717a
SVN Version: 3129
DB Schema Version: 1574
Build: 190724-1603
dspaan
 
Posts: 1298
Joined: Fri Aug 21, 2009 1:40 pm
Location: The Netherlands

Re: ViciPhone connectivity issues with ViciBox

Postby williamconley » Mon Mar 23, 2020 9:28 pm

dspaan wrote:I have paid the vicidial group to fix this. All you have to do is enable options.php in the agc folder and add this line:

$webphone_call_seconds = '5'; # set to 1 or higher to have the agent phone(if set to webphone) called X seconds after login

Make sure you have a recent SVN version.

Excellent Postback!!
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: NonDisruptive Lead Loader for Enterprise Vicidial Clusters.
(IE: Keep on dialing even while loading large lists!)
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 19484
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Re: ViciPhone connectivity issues with ViciBox

Postby bossmon » Sun May 10, 2020 11:21 am

Hello, thanks for this. How do I get to the agc folder?

dspaan wrote:I have paid the vicidial group to fix this. All you have to do is enable options.php in the agc folder and add this line:

$webphone_call_seconds = '5'; # set to 1 or higher to have the agent phone(if set to webphone) called X seconds after login

Make sure you have a recent SVN version.
Vicibox 9.0.2 (express-install)
Version: 2.14-751a
SVN Version: 3241
DB Schema Version: 1595
Build: 200425-0949
Asterisk 13.29.2-vici
bossmon
 
Posts: 26
Joined: Sat Mar 21, 2020 3:11 am

Re: ViciPhone connectivity issues with ViciBox

Postby dspaan » Sun May 10, 2020 1:46 pm

Go to /srv/www/htdocs/agc/options.php
Regards, Dennis

Vicibox 8.1.2
Version: 2.14-717a
SVN Version: 3129
DB Schema Version: 1574
Build: 190724-1603
dspaan
 
Posts: 1298
Joined: Fri Aug 21, 2009 1:40 pm
Location: The Netherlands

Re: ViciPhone connectivity issues with ViciBox

Postby bossmon » Sun May 10, 2020 11:16 pm

sorry, when I type cd /srv/www/htdocs/agc/options.php

I get this error:
Code: Select all
cd /srv/www/htdocs/agc/options.php
-bash: cd: /srv/www/htdocs/agc/options.php: No such file or directory




dspaan wrote:Go to /srv/www/htdocs/agc/options.php
Vicibox 9.0.2 (express-install)
Version: 2.14-751a
SVN Version: 3241
DB Schema Version: 1595
Build: 200425-0949
Asterisk 13.29.2-vici
bossmon
 
Posts: 26
Joined: Sat Mar 21, 2020 3:11 am

Re: ViciPhone connectivity issues with ViciBox

Postby dspaan » Mon May 11, 2020 2:55 am

You really need to work on your linux skills. You need to do:

nano /srv/www/htdocs/agc/options.php

or

cd /srv/www/htdocs/agc
nano options.php

Also probably in your case the file is called options-example.php so you need to rename it first:

cd /srv/www/htdocs/agc
mv options-example.php options.php
nano options.php
Regards, Dennis

Vicibox 8.1.2
Version: 2.14-717a
SVN Version: 3129
DB Schema Version: 1574
Build: 190724-1603
dspaan
 
Posts: 1298
Joined: Fri Aug 21, 2009 1:40 pm
Location: The Netherlands

Re: ViciPhone connectivity issues with ViciBox

Postby bossmon » Mon May 11, 2020 8:18 am

You're not wrong about that :lol:

Yeah I'm super noob to Linux but I do try to figure things out before asking for help.

Thanks for your help. It's working beautifully now :wink:

dspaan wrote:You really need to work on your linux skills.
Vicibox 9.0.2 (express-install)
Version: 2.14-751a
SVN Version: 3241
DB Schema Version: 1595
Build: 200425-0949
Asterisk 13.29.2-vici
bossmon
 
Posts: 26
Joined: Sat Mar 21, 2020 3:11 am


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