Hello.
Do you have any recommendations, how to change queue_priority in vicidial_auto_calls while the inbound call is waiting for agent in the queue?
Usually, we use Filter url for routing customers in different in_groups with different queue_priority. But in this case 3-d system return customer information after 8-12 second.
In this case, we should route call in base in_group, and after receiving customer information from 3-d system we want to change call priority if needed:
- call still in live status
- customer_type - high_priority
VERSION: 2.14-661a
BUILD: 180222-0017
multiserver