Music played while waiting on calls

[ruben23]

VERSION: 2.14-579a
BUILD: 161128-1746
© 2016 ViciDial Grou
ASterisk 1.8
Ubuntu Server

Hi guys any idea how to configure the Dialplan or maybe some configuration on the latest vicidial trunk to play Audio Music while Agent are waiting for calls to come in please help, any sample config, i read a thread here before that says in Meetme configuration put option M, but how do i exactly format it on a dial plan..? Thanks

[mflorell]

Yes, this is a meetme option, you will need to put it in the extensions.conf:


; VICIDIAL conferences
exten => _86000[5-9]X,1,Meetme(${EXTEN},FM)
exten => _86000[5-9]X,n,Hangup()
exten => _8600[1-2]XX,1,Meetme(${EXTEN},FM)
exten => _8600[1-2]XX,n,Hangup()



This is an explanation of the meetme M option:

M[(class)]: Enable music on hold when the conference has a single
caller. Optionally, specify a musiconhold class to use. If one is not
provided, it will use the channel's currently set music class, or 'de
fault'.

[paok1926]

convert your music files to 8K, Mono, 16bit PCM
upload them to a directory.. e.g. /var/lib/asterisk/agents-1

add to musiconhold.conf

Code: Select all

[agents-1]
mode=files
directory=/var/lib/asterisk/agents-1


edit extensions.conf
from:

Code: Select all

; VICIDIAL conferences
exten => _86000[5-9]X,1,Meetme(${EXTEN},F)
exten => _86000[5-9]X,n,Hangup()
exten => _8600[1-2]XX,1,Meetme(${EXTEN},F)
exten => _8600[1-2]XX,n,Hangup()

to:

Code: Select all

; VICIDIAL conferences
exten => _86000[5-9]X,1,Meetme(${EXTEN},FM(agents-1))
exten => _86000[5-9]X,n,Hangup()
exten => _8600[1-2]XX,1,Meetme(${EXTEN},FM(agents-1))
exten => _8600[1-2]XX,n,Hangup()


[paok1926]

With this one works fine... We listen to Chopin, J.S.Bach, etc.. default music on hold..

Code: Select all

exten => _86000[5-9]X,1,Meetme(${EXTEN},FM)

with this one,

Code: Select all

exten => _86000[5-9]X,1,Meetme(${EXTEN},FM(agents-1))

custom music starts and after a few seconds the message "No one is in your session: 8600052" appears..
If i go back, i return to the agent screen for a few moments and re-appears back..

[williamconley]

Are you saying that the error message does not occur with the top version but does occur with the bottom version?

[dspaan]

convert your music files to 8K, Mono, 16bit PCM
upload them to a directory.. e.g. /var/lib/asterisk/agents-1

add to musiconhold.conf

Code: Select all

[agents-1]
mode=files
directory=/var/lib/asterisk/agents-1


edit extensions.conf
from:

Code: Select all

; VICIDIAL conferences
exten => _86000[5-9]X,1,Meetme(${EXTEN},F)
exten => _86000[5-9]X,n,Hangup()
exten => _8600[1-2]XX,1,Meetme(${EXTEN},F)
exten => _8600[1-2]XX,n,Hangup()

to:

Code: Select all

; VICIDIAL conferences
exten => _86000[5-9]X,1,Meetme(${EXTEN},FM(agents-1))
exten => _86000[5-9]X,n,Hangup()
exten => _8600[1-2]XX,1,Meetme(${EXTEN},FM(agents-1))
exten => _8600[1-2]XX,n,Hangup()


Do these instructions still apply to asterisk 13? I tried to test this and logged into a ratio campaign with a test list and a webphone and while waiting i didn't hear any music.
There was no output about playing files or failes of playing on the CLI.