Thank you matt.
The current server version is vicibox 7.0.3, so do you advise me to upgrade if I need to use web chat or there is no major change related to web chat and no need to upgrade?
One more thing: about inserting the web chat in the website, and I need the chat to happens on the same website screen and not new screen, so all what I have to do is to add iframe code in the website and I have to add the URL path for the file: customer_chat_customer_side.php (
http://192.168.1.2/chat_customer/vicidi ... r_side.php), right?
From the other side, and out of this post topic, if I need to place web softphone in the website, so the visitor can use it to talk with us, is there a recommended open source web softphone to be used? I am asking this because still I am talking about the website and because I read before that there is web phone that can be used by the agent.
Regards
Bilal