by brando16 » Tue May 03, 2016 10:06 am
Hi all,
i have found an issue when the customer hangup but agent doesn't, the system go to page ask the agent, go back or disposition call. Only after agent click goback or disposition call then make dispo for call the return free for another call. I want, if it possibile, when the customer hangup, the agent go to the disposition form and after 45 second the call is dispositioned automatic with particular/custom state.
i try the trigger time action but the timer start when customer answer!!!
thanks for all reply.
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