Allowing calls only from desktop and not from Phone

[bghayad]

Hello;

vicibox 4.0.3, vicidial 2.8-404a, Build 130605-0841, asterisk 1.4.39.1-vici, Single Machine, Vtiger 5.4

To allow calls external (I mean, not the calls within the company) to be only from the Agent Desktop application and not from the IP Phone, all what I have to do is to assign a different context for the Phone and then allow and disallow what I need in this context?

Well, the agent desktop calls will use the default context? How I can configure it to use any other context?

Regards
Bilal

[williamconley]

i will assume you mean the logged in agent screen when you say "agent desktop". the logged in agent screen will use the campaign settings to dial out in the default context. since the default context is where the "carriers" are configured in a normal system, those carriers provide an "outbound path".

if the agent's phone is not in the "default" context, this other context will not have access to any carriers. so the agent phone will not be able to dial through those carriers.

[bghayad]

Hello;

the logged in agent screen will use the campaign settings to dial out in the default context.

OK, can I change this context? From where?
After this, I can include the default context to be able to call outside. Also, I will change the context of the Phone to be something special which is not allowed to call through the carrier.

Regards
Bilal

[DomeDan]

How I did it:
Removed the dial-plan rows, that enables ability to call out, from [default]
and put it in a new context [defaultadmin] and also this line "include => default" to include the default context,
then configure all admin phones to use that context

[bghayad]

This is because we can determine the context of the admin phones, what about the context of the logged in agent screen, how I can determine it? I looked in the campaign settings to check where I can determine the context but did not find it.

Regards
Bilal