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rameez.amjad4 wrote:I have installed vicibox 8.1.0 and every thing is working good the issue I am facing is that when we barge the agent on a live call customer also hears the ring while we barge it, is there a way to eliminate that ring or when we barge a live call with customer we want customer not to hear that ring and still our supervisor should be able to barge and talk with customer and agent?
Is there a way if we barge agent in live call customer should not be able to hear that ring and rest supervisor can have a conversation with customer and agent at same time, problem is that ring only when we barge agent customer also hear that ring?
Please update if there is any solution, thanks.
mflorell wrote:This forum is only for posts relating to either the ViciBox ISO Server Install or the ViciBox ISO LiveCD Demo, both available here:
http://www.vicibox.com
VICIbox Demo is a live CD based off of Ubuntu desktop. Included is a functional version of Vicidial 2.0.5 which runs off of the CD. VICIbox Demo is perfect for demonstration or training purposes as you do not need to install it to your harddrive. VICIbox Demo should not be used in production.
VICIbox Server is the official installation CD for the VICIDIAL Call Center Suite. It is based off of Ubuntu server, and will properly install the VICIDIAL Call Center Suite with relative ease.
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