inbound calls issue

[rrb555]

Hi,

Vicibox 64bit 5.0.3 installer
single server
no other hardware
VERSION: 2.8-421a
BUILD: 140108-0752
© 2014 ViciDial Group

i am having problem receiving inbound calls. see below cli output
[Jan 16 18:41:12] == Using SIP RTP CoS mark 5
[Jan 16 18:41:12] -- Executing [214XXXX377@trunkinbound:1] AGI("SIP/APN-00000013", "agi-DID_route.agi") in new stack
[Jan 16 18:41:12] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-DID_route.agi
[Jan 16 18:41:12] -- <SIP/APN-00000013>AGI Script agi-DID_route.agi completed, returning 0
[Jan 16 18:41:12] -- Executing [192*168*004*045*502@default:1] Goto("SIP/APN-00000013", "default,502,1") in new stack
[Jan 16 18:41:12] -- Goto (default,502,1)
[Jan 16 18:41:12] -- Executing [502@default:1] Dial("SIP/APN-00000013", "SIP/sf502|60|") in new stack
[Jan 16 18:41:12] WARNING[10548]: pbx.c:1475 pbx_exec: The application delimiter is now the comma, not the pipe. Did you forget to convert your dialplan? (Dial(SIP/sf502|60|))
[Jan 16 18:41:12] == Using SIP RTP CoS mark 5
[Jan 16 18:41:12] ERROR[10548]: netsock2.c:269 ast_sockaddr_resolve: getaddrinfo("sf502|60|", "(null)", ...): Name or service not known
[Jan 16 18:41:12] WARNING[10548]: chan_sip.c:5866 create_addr: No such host: sf502|60|
[Jan 16 18:41:12] WARNING[10548]: app_dial.c:2345 dial_exec_full: Unable to create channel of type 'SIP' (cause 20 - Subscriber absent)
[Jan 16 18:41:12] == Everyone is busy/congested at this time (1:0/0/1)
[Jan 16 18:41:12] -- Executing [502@default:2] Goto("SIP/APN-00000013", "default,85026666666666502,1") in new stack
[Jan 16 18:41:12] -- Goto (default,85026666666666502,1)
[Jan 16 18:41:12] -- Executing [85026666666666502@default:1] Wait("SIP/APN-00000013", "1") in new stack
[Jan 16 18:41:13] -- Executing [85026666666666502@default:2] VoiceMail("SIP/APN-00000013", "502,u") in new stack
[Jan 16 18:41:14] -- <SIP/APN-00000013> Playing 'vm-theperson.gsm' (language 'en')
[Jan 16 18:41:15] -- <SIP/APN-00000013> Playing 'digits/5.gsm' (language 'en')
[Jan 16 18:41:16] -- <SIP/APN-00000013> Playing 'digits/0.gsm' (language 'en')
[Jan 16 18:41:17] -- <SIP/APN-00000013> Playing 'digits/2.gsm' (language 'en')
[Jan 16 18:41:17] -- <SIP/APN-00000013> Playing 'vm-isunavail.gsm' (language 'en')
[Jan 16 18:41:19] -- <SIP/APN-00000013> Playing 'vm-intro.gsm' (language 'en')
[Jan 16 18:41:24] WARNING[2823]: chan_sip.c:3984 retrans_pkt: Retransmission timeout reached on transmission 1842408427-0-82681880@208.74.75.242 for seqno 1 (Critical Response) -- See https://wiki.asterisk.org/wiki/display/ ... nsmissions
Packet timed out after 10688ms with no response
[Jan 16 18:41:24] WARNING[2823]: chan_sip.c:4013 retrans_pkt: Hanging up call 1842408427-0-82681880@208.74.75.242 - no reply to our critical packet (see https://wiki.asterisk.org/wiki/display/ ... nsmissions).
[Jan 16 18:41:24] == Spawn extension (default, 85026666666666502, 2) exited non-zero on 'SIP/APN-00000013'
[Jan 16 18:41:24] -- Executing [h@default:1] AGI("SIP/APN-00000013", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----18-----CHANUNAVAIL----------") in new stack
[Jan 16 18:41:24] -- <SIP/APN-00000013>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0

[geoff3dmg]

usually this indicates a firewall issue.

[rrb555]

I have two ports, one for private and one for public IP address
I turned off the firewall for me to check if that is the issue, but still same issues

[striker]

seems the SIP endpoint is not availalbe

as your DID forward to sip 502

Executing [502@default:1] Dial("SIP/APN-00000013", "SIP/sf502|60|") in new stack
[Jan 16 18:41:12] WARNING[10548]: pbx.c:1475 pbx_exec: The application delimiter is now the comma, not the pipe. Did you forget to convert your dialplan? (Dial(SIP/sf502|60|))
[Jan 16 18:41:12] == Using SIP RTP CoS mark 5
[Jan 16 18:41:12] ERROR[10548]: netsock2.c:269 ast_sockaddr_resolve: getaddrinfo("sf502|60|", "(null)", ...): Name or service not known
[Jan 16 18:41:12] WARNING[10548]: chan_sip.c:5866 create_addr: No such host: sf502|60|

make sure sip 502 is registered and reachable