AC-CID

[Nefariousparity]

I was just curious, if I use AC-CID, and it uses one DID when it calls customer, if I call that customer back will it use that same number again?

[williamconley]

If you call the customer back on the same campaign with the same accid settings of course it would use the same decisionmaking process to come to the same conclusion as to the outbound CID to use. If you want to rotate numbers, you'll need to modify the ACCID settings. If you want to ensure the same number each time or a different number each time, you could consider an "outside vici" script working directly on the DB and using the other method of CID (where the CID is stored on each record ... so you would have a script modify that value directly on each record).

[Nefariousparity]

Just a curiosity question. Not a necessity. Thank you for the response! Been waiting a minute on this one.