Page 1 of 1
DTMF TONE.
Posted:
Tue Sep 17, 2013 5:53 pmby Nefariousparity
So I have this issue from time to time. Where if a customer gets angered. They hit buttons on their phone, and even after they hang up, its stuck playing a DTMF Digit Tone. Even after an agent hangs up the call that is all they hear. And they have to log out of the system and log back in before they can take calls normally again. Now all my systems run through a2billing? Any ideas?
Re: DTMF TONE.
Posted:
Sun Jan 05, 2014 10:10 pmby williamconley
1) test without going through A2B to see if that makes a difference.
2) show your carrier dial line. Perhaps you can modify the dial options.
Re: DTMF TONE.
Posted:
Mon Jan 06, 2014 6:46 amby geoff3dmg
What DTMF mode are you using with your carrier?
Re: DTMF TONE.
Posted:
Tue Jan 07, 2014 2:49 pmby Nefariousparity
Hi Geoff3DMG
a2billing = RFC2833
Re: DTMF TONE.
Posted:
Wed Jan 08, 2014 5:49 amby geoff3dmg
That's not how you configure that.