Closer Campaign
Posted:
Wed Sep 11, 2013 3:14 pmby Nefariousparity
Hi, I have had a situation now when a agent(In Blended Campaign) accepts an inbound call and is in conversation with customer as soon as dialer connects with someone on the outbound portion, it kicks the customer from the line, and puts the out bound in?
Thank you!
Re: Closer Campaign
Posted:
Wed Oct 02, 2013 5:47 pmby williamconley
Never heard of that happening. Does it happen on all campaigns and/or ingroups? Show agi debug output from an occurrence if you can.
Re: Closer Campaign
Posted:
Fri Oct 04, 2013 1:20 amby Nefariousparity
I will get back to you as soon as it happens again. Thank you William.