vicidial.org

Hello guys!

How can I setup drop action ( queuing and no available agents will take the call) to dial an external number ( another company) after the drop seconds reached?

Thank you!

I've done it like this:

Drop Call Seconds: 20
Drop Action: Message
Drop Exten: 8882

And in asterisk extensions.conf I have defined 8882 extension to call an external number.
exten => 8882,1,Dial(your call pattern to single external phone number)
exten => 8882,2,Hangup

I am not sure if this is the "correct" way to do that, but it works.

thanks rsaaris. will give it a try!