Assistance with Voip services

[whaletern]

Greetings,

I just recently installed the newest Vicidial box server (4.0.3.). I am pretty new to the concept of a call center suite, so go easy please.

Currenty on the server, we have three agents active, all prepared to accept both incoming and outcoming calls. Other than using an agent to call another agent, is there a method (or tutorial) that will allow me to place calls on the server to simulate an outside line? Would it be neccesary to use paid Voip services to make this happen?

Thank you.

[williamconley]

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) For inbound, you can just change the context of any phone to "trunkinbond" and then dial a DID (which must of course be configured properly according to the manual).

4) For outbound, try this as the dialplan for any carrier (add to an existing or make a fake carrier ...):

Change the callerid if you like, this will call cc150 regardless of the number dialed by the campaign, set the dial prefix to "0":

Code: Select all

exten => _01NXXNXXXXXX,1,Set(CALLERID(num)=5108122866)
exten => _01NXXNXXXXXX,n,AGI(agi://127.0.0.1:4577/call_log)
exten => _01NXXNXXXXXX,n,Dial(SIP/cc150,,tTor)
exten => _01NXXNXXXXXX,n,Hangup

Alternate for just play a recording, no human required. (Note: Trunkloop required to avoid "local" call which would not execute campaign handling, thus it would never get to an AGENT)

Code: Select all

exten => _01NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _01NXXNXXXXXX,n,Dial(${TRUNKloop}/999999999999,,To)
exten => _01NXXNXXXXXX,n,Hangup

5) 4.0.3 is NOT the latest version: 5.0.3 is. Not sure if that was a typo.