vicidial.org

Hi,

My box is completely setup. The VICIDIALNOW is simply superb and even a novice can install it. I verified everything (ZAPTEL / ZTDUMMY etc) and I can login into the administrator module. Agents can login smoothly too.
Faced some problem with lead uploading but it was okay after perl install (a previous post helped).

So, what now needs to be done??? What I think is that now only SIP.CONF needs to be modified (SIP providers details are to be entered there) and VICI shall start dialing out automatically.
Secondly, my agent can login to the agent module but how will he recieve the calls?? After logging into VICI does he need to login into a softphone also?????

Am I right or missing out something?? (Im not using any digium etc. hardware)

Thanks in advance !!

1 Agent login into his/hers softphone
2 Agent logging into vicidial and choses campaign, a few seconds after that his phone should ring, and he should be able to make calls.

yes you need to configure your voip. You either edit sip.conf or iax.conf so that you can use your voip.

and also remember to point it on your extensions.conf too

Hi,

Thanks OP3r for the prompt response.
Im stuck at the pointer which you gave :- "and also remember to point it on your extensions.conf too"

Does this mean that I need to add an entry for each of the phones that I
have just set up?? (Im using X-Lite and My extension starts from 102 to 113)..
What I thought was that through the ADMIN module this config shall automatically be added as I create my extensions!! Or shall I do it manually like in the scratch_install as follows.


; Extension 102 - Grandstream hardphone
exten => 102,1,Playback,transfer|skip ; "Please hold while..."
exten => 102,2,Dial,sip/gs102|20|to ; Ring, 20 secs max
exten => 102,3,Voicemail,u102 ; Send to voicemail...
; Extension 2000 Sipura line 1
exten => 2000,1,Dial,sip/spa2000|30|to ; Ring, 30 secs max
exten => 2000,2,Voicemail,u2000 ; Send to voicemail...
; Extension 2001 Sipura line 2
exten => 2001,1,Dial,sip/spa2001|30|to ; Ring, 30 secs max
exten => 2001,2,Voicemail,u2001 ; Send to voicemail...
; Extension 2020 rings both sipura lines
exten => 2001,1,Dial,sip/spa2000&sip/spa2001|30|to ; Ring, 30 secs max
exten => 2001,2,Voicemail,u2000 ; Send to voicemail...
; Extension 301 rings the firefly softphone
exten => 301,1,Dial,(IAX2/firefly01@firefly01/s)
exten => 301,2,Hangup

Thanks once again (in advance)

Hi

just make you clear

you need to add sip.conf and extension.conf both the places manually
as mentiontioned in the scratch_install.
Vicidial admin page do not create any extensions in sip.conf and extension.conf file,

example of sip.conf

[102]
disallow=all
allow=ulaw
allow=alaw
type=friend
username=102
secret=102
host=dynamic
dtmfmode=inband
qualify=1000
mailbox=102
............
............

[113]
disallow=all
allow=ulaw
allow=alaw
type=friend
username=113
secret=113
host=dynamic
dtmfmode=inband
qualify=1000
mailbox=113


example of extension.conf

exten => 102,1,Dial,sip/102|30|to ; Ring, 10 secs max
exten => 102,2,Hangup
.............
...............

exten => 113,1,Dial,sip/113|30|to ; Ring, 10 secs max
exten => 113,2,Hangup


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