Data Not SAVED !!!

Posted:
Thu Sep 22, 2011 8:35 am
by gmcust3
When Agent Modifies some data of Customer and then Dispose the call, DATA doesnt get save ?

Posted:
Fri Sep 23, 2011 9:58 am
by crisfurtado
You've probably already checked this but try this..
In the User profiles do you have "Agent Alter Customer Data Override" set to "ALLOW_ALTER".
Under campaigns -> Detail, check if "Disable Alter Customer Data" is set to "N"