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web alert and answer button for inbound

PostPosted: Tue Jun 16, 2009 4:53 am
by Frozen Fire
I hope on in-groups, there will be a choice to send web alert and answer button on it, so that agent will only connected to customer after press the button. It may be not a big deal, but for small call centers, it really useful. Please just add it as an option, not a default action for inbound groups.

PostPosted: Tue Jun 16, 2009 8:03 am
by mflorell
Sounds like n interesting feature, would you be able to sponsor this feature addition or contribute code for it?

Re: web alert and answer button for inbound

PostPosted: Tue Sep 17, 2013 11:34 am
by rrb555
is this now an available feature?