Email module canned answers and HTML mails

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Email module canned answers and HTML mails

Postby dspaan » Wed Oct 26, 2016 10:35 am

We just tested out the email module. Took some time to get it to work, had a problem with SSL_VERIFY in Perl.

questions:

Will there be predefined answers in the form of a knowledge base in the future?
Will there be support for HTML emails with a WYSIWYG editor?
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
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Re: Email module canned answers and HTML mails

Postby mflorell » Wed Oct 26, 2016 9:27 pm

We don't have plans for those currently, but I'm sure if a client sponsored them they could be added.
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Re: Email module canned answers and HTML mails

Postby dspaan » Thu Oct 27, 2016 1:35 am

We might be getting a big client who could fund it, not sure.

Two questions:

I noticed the chat tab is blinking when you are paused as agent but the email tab isn't. Is this intentional?
Do e-mails take precedence over chats? I had waiting chats in the chat queue and emails in the email queue and i only got emails.
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
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Re: Email module canned answers and HTML mails

Postby mflorell » Thu Oct 27, 2016 5:55 am

That sounds about right. Currently there are no functional settings for Chat Group prioritization.
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Re: Email module canned answers and HTML mails

Postby williamconley » Thu Oct 27, 2016 10:59 pm

dspaan wrote:We might be getting a big client who could fund it, not sure.

Two questions:

I noticed the chat tab is blinking when you are paused as agent but the email tab isn't. Is this intentional?
Do e-mails take precedence over chats? I had waiting chats in the chat queue and emails in the email queue and i only got emails.

We have a previous customized email template system. Cheat, though: We pull the template from any URL for HTML versions. With codes in the HTML web page, then any web page can become the template, even if it's not on the Vicidial server. We even had a functional (although very specific) method to include the images as attachments vs linked source files.

It was for a fairly old version of Vicidial, but not likely to need a whole lot of changes aside from the fact that it was in a "very simplified" version of the Vicidial interface.

It also had quick buttons for sending the emails, using a customized "hot keys" method.
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