failed recordings

[ticoit]

I keep having some problems with call recordings on my vicidial box.

The message I get is:

/usr/bin/soxmix: Failed reading /var/spool/asterisk/monitor/xxxxxxxxxxxxxxxxxxxxxxxxxx-in.wav: WAVE: RIFF header not found

xxxxxx...x is the file name (campaign+leadnumber+otherinfo)

This happens for extensions using ulaw and g729. Not all recordings have this issue.

My vicidial box uses:

Asterisk 1.2.27

soxmix: Version 12.18.1

All extensions are SIP and termination provider uses SIP too. Let me know if any more details are required.

Vicidial: (it occurred with 2.0.4 too)
VERSION: 2.0.5-173
BUILD: 90320-0424

CentOS 2.6.18-128.1.6.el5 #1 SMP Wed Apr 1 09:19:18 EDT 2009 i686 i686 i386 GNU/Linux
Dual Intel Pentium(R) Dual-Core CPU E5200 @ 2.50GHz stepping 06
4GB RAM
RAID 1

Any ideas?

The rest of the box works just great, this new version cuts the overall load on the servers and the new phones/trunks/DIDs/etc web UI tools are great.

Thanks

-luis

[mflorell]

Do you have automatic mixing of recordings enabled in the dialplan?

Do you have space on your drive left?

Does this issue happen when only using ULAW and not G729?

[ticoit]

Matt, thanks for the quick reply. This is what I currently have:

tmpfs 1.7G 0 1.7G 0% /var/spool/asterisk/monitor

from dialplan:

exten => 8309,1,Answer
exten => 8309,2,Monitor(wav,${CALLERIDNAME})
exten => 8309,3,Wait,3600
exten => 8309,4,Hangup

It happens both with g729 and ulaw, although we currently are running only with g729.

Also from the campaigns setup I have:
Campaign Rec exten: 8309
Campaign Recording: ALLFORCE
Campaign Rec Filename: CAMPAIGN_CUSTPHONE_TINYDATE_EPOCH_AGENT
Recording Delay: 10s

Thanks.

-luis

[mflorell]

What crontab settings are you using for recording mixing/compression/FTPing?

[ticoit]

Currently I have:

Code: Select all

0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl
#0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_VDonly.pl
#1,4,7,10,13,16,19,22,25,28,31,34,37,40,43,46,49,52,55,58 * * * * /usr/share/astguiclient/AST_CRON_audio_2_compress.pl --MP3
#2,5,8,11,14,17,20,23,26,29,32,35,38,41,44,47,50,53,56,59 * * * * /usr/share/astguiclient/AST_CRON_audio_3_ftp.pl --WAV

If I am not mistaken I only have enabled the -in and -out mix of the .wav files into the complete full .wav file. Is this correct?

-luis

[mflorell]

Are you doing any recording outside of the ViciDial agent application?

[ticoit]

No, only that. If I check the condition of the -out.wav file it is ok, the audio is there. But the -in.wav is broken.

[mflorell]

comment out the "mix" crontab entry and use the AST_CRON_audio_1_move_VDonly.pl entry instead

[ticoit]

Matt, seems that it worked well. I will check on the recordings at the end of the day.

Thanks