lunch break in inbound/outbound campaign

[gschaller]

Hello,
I have a campaign with dial method ratio and also inbound calls to this campaign. Is there a way to have inbound only in specific time windows? I want to have inbound only for example in lunch time. So agent can eat or drink something while sitting in front of the computer, but do not get outbound calls. If there is an inbound call he/she should be able to see this call and get it. After lunch time the agent should get outbound and inbound calls again.
Is that possible?

Thanks,
Gunnar

[mflorell]

Easiest thing to do would be to set all of the lists to inactive. This way the agents don't have to do anything and it only takes a manager a few seconds to set all lists to inactive.

[gschaller]

Thanks for the hint. So there is no other way to have this behaviour automatically at specific times, right?

[mflorell]

No, currently call times do not allow for multiple call periods during one day. We have achieved similar behavour with some custom perl scripts in the crontab to achieve the functionality that you are looking for though. These kind of scripts usually take an hour or less to write.

[gschaller]

Ahh that's a good idea. I will create a cronjob with simple SQL to activate and deactivate lists for a campaign.

[mflorell]

You got it