Auto dialed calls never join to agents bridge

[empowerit]

Hello and thanks in advance for any help that anyone can offer.

I have been searching the forums for hours and have read the manager manual along with carefully following and refollowing the scratch_install manual.

I am having an issue were autodialed calls don't connect to the conference bridge with the agents in them. I am able to successfully make outbound calls with the agents set to manual dial by clicking dial now. However once I switch to auto it doesn't work. Watching the asterisk cli in debug mode I don't see what's breaking.

I have more detail once the spam restrictions have passed as I am new to this forum.

[mflorell]

Asterisk version?

Linux distro?

astguiclient version?

[empowerit]

linux distro is RHEL 5

Asterisk version 1.4

Astguiclient version: 2.0.4-122

[empowerit]

also,

Here is my my screen -ls output.

screen -ls
There are screens on:
3970.ASTfastlog (Detached)
3958.ASTlisten (Detached)
3967.ASTVDadapt (Detached)
3961.ASTVDauto (Detached)
3952.ASTupdate (Detached)
3955.ASTsend (Detached)
3964.ASTVDremote (Detached)
3891.asterisk (Detached)
3974.ASTVDautoFILL (Detached)
9 Sockets in /var/run/screen/S-root.

[mflorell]

Which specific 1.4 version?

[empowerit]

starscreen*CLI> show version
Asterisk 1.4.21.2

[mflorell]

What is the loadavg when this happens?

Does this happen on every call?

Did it ever work or did this just start happening?

[codehaxor]

you should only be seing 8 screens if on a single server setup. did you replace your extensions.conf with the extensions-1.4.conf ? maybe your using the 1.2 sample extensions.conf

[williamconley]

I like to see the asterisk CLI when the call goes through.

[empowerit]

Thanks for the replies. I have this worked out finally. Your second post that asked what version exactly of 1.4 caused me to dig into the form deeper on that very issue. I was initially using 1.4.23.1 and downgraded to 1.4.21.2. However after the downgrade it still didn't work.

I am then looked closely at the extensions.conf again, which I had done about 3 times before. Before I was focusing on the agi-VDADtransfer.agi entries based on a few ealier forum posts. But for me I found the issue to be related to the local and LD dial out entries. I am using the Asterisk GUI for basic config and it's default dialplan for outbound calling uses this macro to dial out.

[macro-trunkdial-failover-0.3]
exten = s,1,GotoIf($[${LEN(${FMCIDNUM})} > 6]?1-fmsetcid,1)
exten = s,2,GotoIf($[${LEN(${GLOBAL_OUTBOUNDCIDNAME})} > 1]?1-setgbobname,1)
exten = s,3,Set(CALLERID(num)=${IF($[${LEN(${CID_${CALLERID(num)}})} > 2]?${CID_${CALLERID(num)}}:)})
exten = s,n,GotoIf($[${LEN(${CALLERID(num)})} > 6]?1-dial,1)
exten = s,n,Set(CALLERID(all)=${IF($[${LEN(${CID_${ARG3}})} > 6]?${CID_${ARG3}}:${GLOBAL_OUTBOUNDCID})})
exten = s,n,Goto(1-dial,1)
exten = 1-setgbobname,1,Set(CALLERID(name)=${GLOBAL_OUTBOUNDCIDNAME})
exten = 1-setgbobname,n,Goto(s,3)
exten = 1-fmsetcid,1,Set(CALLERID(num)=${FMCIDNUM})
exten = 1-fmsetcid,n,Set(CALLERID(name)=${FMCIDNAME})
exten = 1-fmsetcid,n,Goto(1-dial,1)
exten = 1-dial,1,Dial(${ARG1},,To)
exten = 1-dial,n,Gotoif(${LEN(${ARG2})} > 0 ?1-${DIALSTATUS},1:1-out,1)
exten = 1-CHANUNAVAIL,1,Dial(${ARG2})
exten = 1-CHANUNAVAIL,n,Hangup()
exten = 1-CONGESTION,1,Dial(${ARG2})
exten = 1-CONGESTION,n,Hangup()
exten = 1-out,1,Hangup()

I added the ,,To to it. But it still didn't work. I don't know why I didn't get here sooner. So after I added the Dial string from your 1.4 sample it worked. I can't edit the outbound calling rules in the Asterisk Gui since it breaks that but otherwise everything is working.

Thanks for the forum and the feedback.

--scott

[mflorell]

Don't use dialplan editors with VICIDIAL

if you edit the callerIDname then Vicidial outbound auto dialing will not work.