Outbound Campaign and Survey Response Possible with VICIDIAL

[prince.fer]

Hi friends,

I have a requirement like below.

My agents are doing outbound calls and asking to customer few question like :

que :1
ans :
a
b
c
d

que :2
ans :
a
b
c
d

etc etc..

Now this all questions are predefine total 10 questions are there. I want to save answer of all the customer. It`s like a survey with customer..

Can it be possible with vicidial to do this. ?? If yes than how ?

Thanks..

[mflorell]

Is this an IVR, or an agent asking all of the questions?

[prince.fer]

Agent is asking all of the questions...

[mflorell]

I would recocommend Lime Survey
http://www.limesurvey.org/

There are several companies that have used Lime Survey with VICIDIAL.

[prince.fer]

So is there any documentation to integrate LimeSurvey with ViciDial..Will it created survey as per customer phone number individual..?

[mflorell]

There has been documentation of how to do that posted right here on these forums. I've even seen documentation posted on the web.

http://www.eflo.net/VICIDIALforum/viewtopic.php?t=3952

http://www.limesurvey.org/component/opt ... 5/lang,en/

[prince.fer]

Hi Matt,

Thanks a lot...