Can´t record inbound calls

[zenith]

My system can't record inbound calls. I don't know why.

This is my configuration:
Asterisk 1.2.24
Vicidial 2.0.5-151
Sox 12.17.9

I follow scratch install and i have in extensions.conf:

exten => 8309,1,Answer
exten => 8309,2,Monitor(wav,${CALLERIDNAME})
exten => 8309,3,Wait,3600
exten => 8309,4,Hangup

I have Campaing Recording to ALLFORCE too.

There's something more that i need to enable record calls?

[mflorell]

Please post the Asterisk CLI of when a call goes to an agent.

[zenith]

Hi Matt, the Asterisk CLI is something like that:

== Manager 'sendcron' logged off from 127.0.0.1
!! Unknown IE 50 (cs5, Unknown Information Element)
-- Accepting call from '915133904' to '193' on channel 0/27, span 2
-- Executing Ringing("Zap/58-1", "") in new stack
-- Executing Wait("Zap/58-1", "1") in new stack
-- Executing Answer("Zap/58-1", "") in new stack
-- Executing AGI("Zap/58-1", "agi-VDAD_ALL_inbound.agi|CID-----LB-----INCALL-----193-----CLOSER-----park----------999-----1") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi
-- Channel 0/5, span 1 got hangup request, cause 16
== Spawn extension (default, 8600051, 1) exited non-zero on 'Zap/5-1'
-- Hungup 'Zap/5-1'
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing Goto("Local/192*168*101*242*78600061@default-f67e,2", "default|78600061|1") in new stack
-- Goto (default,78600061,1)
-- Executing MeetMe("Local/192*168*101*242*78600061@default-f67e,2", "8600061|q") in new stack
> Channel Local/192*168*101*242*78600061@default-f67e,1 was answered.
-- Executing Answer("Local/192*168*101*242*78600061@default-f67e,1", "") in new stack
-- Executing Playback("Local/192*168*101*242*78600061@default-f67e,1", "ding") in new stack
-- Playing 'ding' (language 'en')
2009-01-13 15:51:44 WARNING[11328]: file.c:1045 ast_waitstream: Unexpected control subclass '-1'
-- Executing Hangup("Local/192*168*101*242*78600061@default-f67e,1", "") in new stack
== Spawn extension (default, 8304, 3) exited non-zero on 'Local/192*168*101*242*78600061@default-f67e,1'
== Spawn extension (default, 78600061, 1) exited non-zero on 'Local/192*168*101*242*78600061@default-f67e,2'
-- AGI Script agi-VDAD_ALL_inbound.agi completed, returning 0
-- Executing Goto("Zap/58-1", "default|8600061|1") in new stack
-- Goto (default,8600061,1)
-- Executing MeetMe("Zap/58-1", "8600061") in new stack
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
2009-01-13 15:51:45 NOTICE[11367]: chan_local.c:526 local_alloc: No such extension/context 58600061@default creating local channel
2009-01-13 15:51:45 NOTICE[11367]: channel.c:2514 __ast_request_and_dial: Unable to request channel Local/58600061@default
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
== Spawn extension (default, 8600062, 1) exited non-zero on 'Zap/6-1'
-- Hungup 'Zap/6-1'
== Manager 'sendcron' logged off from 127.0.0.1
== Manager 'sendcron' logged off from 127.0.0.1
!! Unknown IE 50 (cs5, Unknown Information Element)
-- Accepting call from '912267238' to '193' on channel 0/8, span 1
-- Executing Ringing("Zap/8-1", "") in new stack
-- Executing Wait("Zap/8-1", "1") in new stack
-- Executing Answer("Zap/8-1", "") in new stack
-- Executing AGI("Zap/8-1", "agi-VDAD_ALL_inbound.agi|CID-----LB-----INCALL-----193-----CLOSER-----park----------999-----1") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing Goto("Local/192*168*101*242*78600060@default-dfe5,2", "default|78600060|1") in new stack
-- Goto (default,78600060,1)
-- Executing MeetMe("Local/192*168*101*242*78600060@default-dfe5,2", "8600060|q") in new stack
> Channel Local/192*168*101*242*78600060@default-dfe5,1 was answered.
-- Executing Answer("Local/192*168*101*242*78600060@default-dfe5,1", "") in new stack
-- Executing Playback("Local/192*168*101*242*78600060@default-dfe5,1", "ding") in new stack
-- Playing 'ding' (language 'en')
2009-01-13 15:51:57 WARNING[11644]: file.c:1045 ast_waitstream: Unexpected control subclass '-1'
-- Executing Hangup("Local/192*168*101*242*78600060@default-dfe5,1", "") in new stack
== Spawn extension (default, 8304, 3) exited non-zero on 'Local/192*168*101*242*78600060@default-dfe5,1'
== Spawn extension (default, 78600060, 1) exited non-zero on 'Local/192*168*101*242*78600060@default-dfe5,2'
-- AGI Script agi-VDAD_ALL_inbound.agi completed, returning 0
-- Executing Goto("Zap/8-1", "default|8600060|1") in new stack
-- Goto (default,8600060,1)
-- Executing MeetMe("Zap/8-1", "8600060") in new stack
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
2009-01-13 15:51:58 NOTICE[11692]: chan_local.c:526 local_alloc: No such extension/context 58600060@default creating local channel

[mflorell]

"chan_local.c:526 local_alloc: No such extension/context 58600061@default creating local channel"

I think you need to check your dialplan.

Looks like you upgraded and didn't read the UPGRADE doc

[zenith]

Thanks Matt. It's working now...

[willbordoni]

I have the same problem for 3 days,

can you please explain how you fixed it ?

thanks

[mcargile]

The issue that was effecting this gentleman is that Matt changed the way the recording extension is entering into the agents conference. There are extensions that need to be added to extensions.conf file in asterisk. These are explained in the UPGRADE document in base directory of the source code. So if you upgraded to 2.0.5 and did not follow the UPGRADE document properly this might be your problem.