Agents is in resume state but realtime screen shows paused

[rahulindia]

vicidial now VERSION: 2.0.4-121
Asterisk 1.2.27
distro centos


When clicking on Resume, the dialer shows that it is dialing, and the operator sits waiting for someone to anwer. After a couple of minutes with 0 calls, i check the real time screen it shows user as Paused (but the screen on the operators machiene wrongfully shows it is dialing). Then agent must click on Pause, Resume, and Pause again to try to make it work. If that does not work, then we logout and log back in again. This happens several times during the day.

== Manager 'sendcron' logged on from 127.0.0.1
-- Executing MeetMeAdmin("Local/55558600056@default-3a97,2", "8600056|K") in new stack
-- Hungup 'Zap/pseudo-2011536909'
== Spawn extension (default, 8600056, 1) exited non-zero on 'SIP/cc104-0907ea68'
-- Executing DeadAGI("SIP/cc104-0907ea68", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
== Parsing '/etc/asterisk/meetme.conf': Found
Jan 9 12:38:28 NOTICE[5947]: app_meetme.c:2210 admin_exec: Conference Number not found
-- Executing Hangup("Local/55558600056@default-3a97,2", "") in new stack
== Spawn extension (default, 55558600056, 2) exited non-zero on 'Local/55558600056@default-3a97,2'
-- Executing DeadAGI("Local/55558600056@default-3a97,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
-- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
==
-- Registered SIP 'cc101' at 200.102.63.178 port 1124 expires 900
-- Saved useragent "Sipura/SPA2000-1.0.37(e)" for peer cc101

[mflorell]

What kind of agent workstations(CPU/RAM/operating system/web browser)?

Do you have multiple servers?

[rahulindia]

the office was close for one that is why i was not able to know the exact information

CPU = intel dual core
RAM = 1 GB
Browser Firefox version = 3.0.1


no its a single server installation


NTP is not getting updated properlu can it be a reason ?
/usr/sbin/ntpdate -u 18.145.0.30
16 Jan 15:12:36 ntpdate[17695]: no server suitable for synchronization found

[mflorell]

For single-server installs NTP is not as important.

What is the loadavg on the server when this happens?

[rahulindia]

Load of server is not much its dual core server and
avg load revolves around 0.5 to 0.9

[mflorell]

How many agents?

On the systems that pause, does the clock continue to move on the vicidial agent screen?

Are there any errors in the Firefox Error Console?

[rahulindia]

i checked agent screen clock not continue to move

[rahulindia]

i mean to say that agent screen clock is stopped when this happens

[rahulindia]

what i can here kindly advice matt

[mflorell]

You can start by answering the questions I asked.

[rahulindia]

i agree my answer to your question was vague will try to post my issues
in a proper way

How many agents?

3 agents

On the systems that pause, does the clock continue to move on the vicidial agent screen?

no clock does not continue to move on vicidial agent screen on the system
that pasue

Are there any errors in the Firefox Error Console?

no there was no errors on the console of the firefox

[mflorell]

What are the CPU/RAM/Operating System of the Agent stations?

[rahulindia]

CPU = intel dual core
RAM = 1 GB
OS = Windows XP

[mflorell]

Are there any errors in the Apache error_log file?