dirty little rumor

[Felix]

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[mflorell]

You can set callerID in the campaign detail screen per campaign. if you alter the callerID name in extensions.conf like you are doing then VICIDIAL will not work.

A lot of people using VICIDIAL and Gafachi are not having any problems with leaving the callerIDname alone and just setting the callerIDnumber.

[Felix]

Code: Select all

exten => _9X1NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _9X1NXXNXXXXXX,2,Dial(SIP/${EXTEN:2}@PBX2,55,o)
exten => _9X1NXXNXXXXXX,3,Hangup


This is the current working dial plan. When I set the Caller ID in the campaigns, they don't show up as entered. Nothing comes up on Caller ID.

[mflorell]

Have you contacted gafachi about this?

Have you trie ddifferent dialplan configurations to test?

[Felix]

The only other dial plan that I've tried was this:-

Code: Select all

exten => _9X1NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) 
exten => _9X1NXXXNXXXXX,2,Set(CALLERID(number)=**********)
exten => _9X1NXXNXXXXXX,3,Set(CALLERID(name)=)
exten => _9X1NXXNXXXXXX,5,Dial(SIP/${EXTEN:2}@PBX2,55,o)
exten => _9X1NXXNXXXXXX,6,Hangup


That broke things.

Haven't gotten into contact with Gafachi about it yet.

[mflorell]

try just removing the 3rd line where name is set to nothing and renumber the rest, reload and try again.

[Felix]

I'll try it and edit this post with an update. Thanks.

Update:-

This is what the dial plan now looks like:

Code: Select all

exten => _9X1NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
;exten => _9X1NXXNXXXXXX,2,Dial(SIP/${EXTEN:2}@proxy,55,o)
exten => _9X1NXXNXXXXXX,2,Dial(SIP/${EXTEN:2}@PBX2,55,o)
exten => _9X1NXXNXXXXXX,3,Hangup()

exten => _8X1NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) 
exten => _8X1NXXNXXXXXX,2,Set(CALLERID(number)=**********)
exten => _8X1NXXNXXXXXX,3,Set(CALLERID(name)=)
exten => _8X1NXXNXXXXXX,4,Dial(SIP/${EXTEN:2}@PBX2,55,o)
exten => _8X1NXXNXXXXXX,5,Hangup()

exten => _7X1NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _7X1NXXNXXXXXX,2,Set(CALLERID(number)=**********)
exten => _7X1NXXNXXXXXX,3,Dial(SIP/${EXTEN:2}@PBX2,55,o)
exten => _7X1NXXNXXXXXX,4,Hangup()


The _8X1 section of it is the only one that will display the Caller ID. It doesn't work at all without the (name) line in there.

Now, what I need is a way to get this in without breaking Vici.

[Felix]

I made this addition to the dial plan:-

Code: Select all

exten => _6X1NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) 
exten => _6X1NXXNXXXXXX,2,Set(CALLERID(name)=)
exten => _6X1NXXNXXXXXX,3,Dial(SIP/${EXTEN:2}@PBX2,55,o)
exten => _6X1NXXNXXXXXX,4,Hangup()


It turns out that the campaign caller id works when using this dial plan.

Will it break vici?

[mflorell]

Try it in RATIO mode andd let us know

[Felix]

Test Results:

Dial Method: Ratio
Auto Dial Level: 2.0
Dial Timeout: 60

I created a special campaign that used the _61 dial prefix. It dialed a list that contained all of the same numbers.

I logged in and dispositioned 10 calls, all as Answering Machines.

The stats of the list looked like the following when I was done:-

Starting New Leads: 69
Ending New Leads: 42

Answering Machines: 10
No Answer Autodial: 19

I'm about to put an agent onto one of the regular campaigns to test it. What do you think of these results so far?

By the way, the phone that I was calling listed 12 missed calls.

[Felix]

It definitely breaks.

With the _61 dial prefix, wait times go up to 2+ minutes.

[mflorell]

does that prefix have the call_log entry in it before dial?

Is it in the same context?

[Felix]

It's the one I listed above, this one:-

Code: Select all

exten => _6X1NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) 
exten => _6X1NXXNXXXXXX,2,Set(CALLERID(name)=)
exten => _6X1NXXNXXXXXX,3,Dial(SIP/${EXTEN:2}@PBX2,55,o)
exten => _6X1NXXNXXXXXX,4,Hangup()


The set line comes between the call_log and the dial. Should I change it so that set comes first and then call_log and then dial and see what comes of it?

[mflorell]

Do you have the 'h' exten in that context of your dialplan?

[Felix]

No I don't, just what I have posted there.

[ejansen]

My caller id information shows the SIP trunk number 8005 and unkown name for each call. The campaign caller id information is not showing.

I tried some of the dial plan changes suggested, but it doesn't change anything.


; dial a long distance outbound number
exten => _91NXXNXXXXXX,1,AGI(call_log.agi,${EXTEN})
exten => _91NXXNXXXXXX,2,Set(CALLERID(number)=**********)
exten => _91NXXNXXXXXX,3,Set(CALLERID(name)=)
exten => _91NXXNXXXXXX,4,Dial(${TRUNK}/${EXTEN:2},,rtTo)
exten => _91NXXNXXXXXX,5,Hangup

; dial a long distance outbound number
exten => _1NXXNXXXXXX,1,AGI(call_log.agi,${EXTEN})
exten => _1NXXNXXXXXX,2,Set(CALLERID(number)=**********)
exten => _1NXXNXXXXXX,3,Set(CALLERID(name)=)
exten => _1NXXNXXXXXX,4,Dial(${TRUNK}/${EXTEN:2},,rtTo)
exten => _1NXXNXXXXXX,5,Hangup

[Felix]

What's your VoIP provider? Gafachi as well?

[eliasferreyra]

Felix...

contact your voip provider, that should be the problem .. verify the voip providersupport callerid spoofing.

if you wish you can test with voipjet . this works fine