vicidial.org

by **Michael_N** » Fri Dec 28, 2007 3:48 am

DIAL LEVEL: 1.0 TRUNK SHORT/FILL: 0 / 0 FILTER: NONE TIME: 2007-12-28 09:46:13
DIALABLE LEADS: 20 CALLS TODAY: 6 AVG AGENTS: 0.85 DIAL METHOD: RATIO
HOPPER LEVEL: 10 DROPPED / ANSWERED: 0 / 0 DL DIFF: 0.2 STATUSES: B, NEW, NA
LEADS IN HOPPER: 14 DROPPED PERCENT: 0% DIFF: 23.53% ORDER: DOWN

I know that at least 3 calls have been answered why does it not show in DROPPED/ANSWERED

by **mflorell** » Thu Jan 03, 2008 2:41 am

Those stats are not calculated every time the page is loaded, have you checked the status of your leads in the vicidial_list table?

by **enjay** » Wed Jan 30, 2008 1:56 pm

I have a situation where no stats are updating, times synced between servers definately making/receiving calls. Though calls made is still 0 after about 45 minutes of dialing no other stats are updated either.

by **mflorell** » Thu Jan 31, 2008 12:32 am

Is the adapt script running?

by **enjay** » Thu Jan 31, 2008 1:39 pm

/bonk

gracias.

by **sibteabbas** » Tue Feb 10, 2009 7:59 am

How I can find out, its working or not.?
I m getting stats but they are wrong.

mflorell wrote:Is the adapt script running?

by **mflorell** » Tue Feb 10, 2009 9:51 am

what are the version and build of admin.php?

by **sibteabbas** » Tue Feb 10, 2009 10:32 am

VERSION: 2.0.5-154
BUILD: 81222-0500

by **mflorell** » Tue Feb 10, 2009 10:39 pm

What exactly are your stats and how are they wrong?

by **sibteabbas** » Wed Feb 11, 2009 5:01 am

DIAL LEVEL: 1.6 TRUNK SHORT/FILL: 0 / 0 FILTER: NONE TIME: 2009-02-11 14:52:24
DIALABLE LEADS: 1151 CALLS TODAY: 2552 AVG AGENTS: 20 DIAL METHOD: RATIO
HOPPER LEVEL: 2000 DROPPED / ANSWERED: 51 / 221 DL DIFF: 2.25 STATUSES: SALE, CALLBK, NA, NEW
LEADS IN HOPPER: 1213 DROPPED PERCENT: 23.08% DIFF: 11.25% ORDER: DOWN

What calls are in Dropped ?
Is it from agent end or from the system backend. I want the explanation of these.
and
the AvgCalls duration is too less, I'm sure its not correct.

by **mflorell** » Wed Feb 11, 2009 11:25 am

Dropped calls are from the back end.

Where do you see avgcalls duration on this report?

by **sibteabbas** » Fri Feb 13, 2009 10:02 am

Here I see it.

http://10.128.211.21/vicidial/AST_agent ... MIT=SUBMIT

by **mflorell** » Fri Feb 13, 2009 11:30 am

Those are two different reports, I'm not really sure what you are trying to say here.

by **sling-G** » Thu Feb 26, 2009 9:46 pm

In order for dropped / answer to show correctly, you need to make sure you have your system statuses correctly configured.

You need to make sure that all calls are answered have "human_answerable" set to Yes.

If you want to try to figure out how your summary is currently measuring dropped / answer, look at the VDAD Report for one of your campaigns. Here you will be able to see the breakdown of dropped calls and dispositions.

It should help you figure out how your setup is currently calculating dropped calls vs what it should be calcluating.

Maybe I'm way off here, but I think your problem is more with your GUI settings than the back-end.

vicidial.org

dropped/answered NOT SHOWING CORRECTLY

dropped/answered NOT SHOWING CORRECTLY

Have you looked at your Admin -> System Statuses?

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