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Callback time is always 00:00:00

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Callback time is always 00:00:00

Postby caspar » Mon Jul 09, 2007 2:20 am

My client is situated in South Africa where we only use ONE time zone.

When agents schedule call backs, it does not matter which time they select from the drop down menu, it always save 00:00:00 for the call back time. The date however is saved correctly.

Any ideas why this is happening? They are using VICIDIAL 1.0.3 stable release.

The some of the contents of vicidial_callbacks:

| TANIA | USERONLY | NP | DEFAULT |
| 36 | 13667 | 202 | VODA001 | LIVE | 2007-06-26 19:19:15 | 2007-06-28 00:00:00 | 2007-06-28 00:00:01 | ugeshnie | USERONLY | | DEFAULT |
| 37 | 13213 | 200 | MED001 | LIVE | 2007-06-27 08:46:24 | 2007-07-02 00:00:00 | 2007-07-02 00:00:01 | gerrylee | USERONLY | | DEFAULT |
| 38 | 13210 | 200 | MED001 | LIVE | 2007-06-29 16:36:36 | 2007-07-02 00:00:00 | 2007-07-02 00:00:01 | gerrylee | USERONLY | | DEFAULT |
| 39 | 13208 | 200 | MED001 | LIVE | 2007-07-02 11:27:49 | 2007-07-04 00:00:00 | 2007-07-04 00:00:01 | ADMIN | USERONLY | | ADMIN |
| 40 | 13201 | 200 | MED001 | ACTIVE | 2007-07-04 14:03:39 | 2007-07-11 00:00:00 | 2007-07-04 14:03:39 | gerrylee | USERONLY | | DEFAULT |
| 41 | 13198 | 200 | MED001 | LIVE | 2007-07-05 08:00:15 | 2007-07-06 00:00:00 | 2007-07-06 00:00:01 | natasha | USERONLY | acc nr | DEFAULT |
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Postby mflorell » Mon Jul 09, 2007 11:23 pm

astguiclient 1.0.3 is really old, can you post the build at the bottom of vicidial.php?

What internet browser are you using?
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Postby Framercy » Tue Jul 10, 2007 8:00 am

I saw this behavior only when an agent used the InternetExplorer!!!

Fram
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Postby mflorell » Mon Jul 16, 2007 8:40 am

I strongly recommend not using Internet Explorer, there are several unresolved XMLHTTPRequest issues(memory crashes) as well as non-compliance with W3C Javascript specs which make several things like HotKeys and Callbacks not work properly.

Have you tried this on Firefox or Opera?
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Postby caspar » Fri Aug 03, 2007 9:21 am

Yes, they are using Internet Explorer. Will try Firefox instead. Thanx
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Postby mflorell » Fri Aug 24, 2007 11:37 am

As of SVN early this morning, this specific issue should be solved for Internet Explorer.
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Postby caspar » Tue Aug 28, 2007 1:47 am

Thank you!
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Postby Etel » Fri Aug 31, 2007 2:22 pm

Firefox will work, there appears to be a few issues but they may not be attributed to firefox
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