Call routed to Call Menu to Voicemail and back to Call Menu

[mcdeeiis]

Hi,

I have a requirement to set up an IVR in the following way:

Call Menu #1) What is the problem with your device?
Press 1 : Not Working (Follow Call Menu #2)
Press 2 : Connected But No Voice (Follow Call Menu #3)
Press 3 : Other Issue (Save Audio as Voicemail and Follow Call Menu #4)

Call Menu #2) steps to diagnose "Not Working"
Press 1 :
Press 2 :

Call Menu #3) steps to diagnose "Connected But No Voice"
Press 1 :
Press 2 :

Call Menu #4) Would you like to receive updates on the latest products?
Press 1 :
Press 2 :

I am able to set up the call menu as described above. However, how do I return the call in Call Menu #1(option 3) back from Voicemail to Call Menu #4?

Any suggestions/ideas will be appreciated.



---------------------------------------------------------
Cluster
1 DB + WEB
3 Asterisk

Vicidial 2.14-853a
BUILD: 220328-142
Asterisk 13.38.2-vici

/usr/src/astguiclient/trunk
Path: .
Working Copy Root Path: /usr/src/astguiclient/trunk
URL: svn://svn.eflo.net/agc_2-X/trunk
Relative URL: ^/agc_2-X/trunk
Repository Root: svn://svn.eflo.net
Repository UUID: 3d104415-ff17-0410-8863-d5cf3c621b8a
Revision: 3592
Node Kind: directory
Schedule: normal
Last Changed Author: mattf
Last Changed Rev: 3592
Last Changed Date: 2022-03-31 21:34:33 -0400 (Thu, 31 Mar 2022)

[carpenox]

You can't, but you can probably use all AGI to record the call

[mcdeeiis]

Do you have a sample on how to implement along with the call menu?

[carpenox]

Check out the nvarecording.agi here: https://dialer.one/how-to-use-vicidials-agis/