Outbound Call - Duration Issue

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Outbound Call - Duration Issue

Postby kofaisal94 » Tue Jan 09, 2024 12:33 am

I'm facing an issue with some manual outbound calls, I am getting either 0 seconds in length_in_sec field at table vicidial_log or a length_in_sec value that is extremely higher than the real call duration
im further investigated the issue and found that for those erroneous records, the start_epoch and end_epoch values are the same.

any help, please
kofaisal94
 
Posts: 3
Joined: Mon Jan 01, 2024 8:59 am

Re: Outbound Call - Duration Issue

Postby mflorell » Tue Jan 09, 2024 7:37 am

admin.php version and build?
System/VICIdial install method?
Are you using a virtual machine?
mflorell
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Location: Florida

Re: Outbound Call - Duration Issue

Postby kofaisal94 » Wed Jan 10, 2024 3:27 am

Admin.php version and build?
VERSION: 2.14-905a
BUILD: 231227-2217
System/VICIdial install method?
Vicibox-11.0.1
Are you using a virtual machine?
Yes
kofaisal94
 
Posts: 3
Joined: Mon Jan 01, 2024 8:59 am


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