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Which setup require "Express" or Cluster?

PostPosted: Mon Dec 18, 2023 6:30 am
by pratikvicidial
Hello Team
Here one of my prospect looking for 40 agent on the system with call recording enabled.
Please take a note that all 40 agents are active on same time for the calling with incoming and outgoing. They have around 40K call traffic.

Thank you

Re: Which setup require "Express" or Cluster?

PostPosted: Mon Dec 18, 2023 11:15 am
by carpenox
Definitely need a cluster. 40k per day? How many concurrent calls on average?

Re: Which setup require "Express" or Cluster?

PostPosted: Tue Dec 19, 2023 1:40 am
by pratikvicidial
1st Scenario
Yes, 40k per day and 100 Concurrent Calls can be possbile.

2nd Scenario
Is standalone server enough for Dial Method: manual dial "Dial Next Number" with 40 Agents.
32 GB RAM 16 Core CPU

Thank you in advance

Re: Which setup require "Express" or Cluster?

PostPosted: Tue Dec 19, 2023 3:57 am
by carpenox
Either scenario would be fine with only 100 concurrent calls or 40 manually dialing on a single server