Customer Info Doesn't Save in Main tab but Saves in Form tab

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Customer Info Doesn't Save in Main tab but Saves in Form tab

Postby bronson » Thu Dec 14, 2023 11:05 am

I'm having an issue where data updated by an agent on the Main Vicidial Customer Information (CRM) tab is not saved, even though "Disable Alter Customer Data" is set to "N".

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I checked the agent settings and the "Agent Alter Customer Data Override" setting is also set to "Not Active" which should accept the Campaign settings.

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If the agent updates the fields on the "Form" tab everything does save. It's only when updating on the CRM tab that the data does not save.

Are there any other settings I should check? Is it a bug?

System Specs:
Vicibox10 Express-Install
Version: 2.14b0.5
SVN Version: 3612
DB Schema Version: 1662
Asterisk Version: 13.38.2-vici

Thank you!
bronson
 
Posts: 95
Joined: Thu Oct 14, 2021 10:34 am

Re: Customer Info Doesn't Save in Main tab but Saves in Form

Postby carpenox » Thu Dec 14, 2023 1:58 pm

try the svn update i suggested
Alma Linux 9.3 | SVN Version: 3822 | DB Schema Version: 1711 | Asterisk 18.18.1
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Re: Customer Info Doesn't Save in Main tab but Saves in Form

Postby bronson » Fri Jan 26, 2024 1:05 pm

carpenox wrote:try the svn update i suggested


SVN is updated but the issue remains.
bronson
 
Posts: 95
Joined: Thu Oct 14, 2021 10:34 am


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